J. ROBERT GARREN

***** ***** **. *. **** Phone: 727-***-****

Largo, Florida 33774 E-mail: adwouy@r.postjobfree.com

AUTOMOTIVE PROFESSIONAL — FIXED OPERATIONS DIRECTOR

Dedicated Automotive Professional with 30+ years of success in AREAS OF EXPERTISE both single point and multi-site dealership operations. Collaborates with dealer principals to position fixed operations as an integral Service and Parts Management profit center contributing to the overall success of the dealership. Customer Service and Retention Systematically analyzes financial strengths/weaknesses to implement Budget Administration processes that maximize profit potential and efficiencies. A strong Control Expense

leader with the ability to dramatically improve and maintain CSI through proactive, customer-oriented service techniques with the Team Building ultimate goal of earning customers for life. Possesses excellent Streamlining Operations communication skills with the ability to maintain open lines of Sales Management communication with all staff and management.

AUTOMOTIVE CERTIFICATIONS and RECOGNITION

TOYOTA MASTER SERVICE MANAGER CERTIFICATION

CHRYSLER SERVICE MANAGER CERTIFICA•r10N

Recipient of Toyota’s "QtJA1urry ACHIEVEMENT AWARDS"

Recipient Chrysler Corporation 's "QUALITY ACHIEVEMENT AWARDS"

Additional Certification’s Through Aton Include:

FUNDAMENTALS OF SERVICE • PERSONNEL • FINANCIAL MANAGEMENT • MARKETING SERVICE

CAREER HISTORY and SELECT ACCOMPLISHMENTS

SUBARU OF ROCHESTER—CORPORATE COO TOD BERRY

05/2020 -04/2022

Service Director

Supervisor Tod Berry Corporate COO 801-***-****

Recruited to revitalize the service division and turn it into a key profit center for the dealership. Set new departmental policies and procedures and implemented manufacturer’s standards of excellence for all facets of service operations. Positioned the division for significant growth and hired, supervised, and mentored staff according to increasing demand.

Grew service operations to a team of 11 technicians, 6 express lube technicians, 4 service writers, 2 express writers.

Increased effective labor rate to $124.63 per repair order, improved hours to an average of 2.4 per repair order, and grew customer pays service sales 14% over previous year.

Gross profit increased to 78.3%, while productivity grew to 102%.

A new state-of-the-art service facility is currently under construction to meet increasing volume demand.

I left the dealer after determining I did not want to continue living in Rochester MN

DEALER PRO TRAINING COLUMBUS, OH

BILL HORGAN ---888-***-**** 07/2018 – 1/2020

Fixed Operations Specialist

I worked traveling the United States evaluating dealerships and installing process that will increase PROFITABILITY. I am also responsible for training personal

to ENSURE the success of the dealer. I took this position when my wife retired and we moved back to Florida, I enjoyed the work but the travel finally got the best of me.

Garren and Associates Inc 03/2016 to 03/2018

I performed service contract inspection throughout central Florida I also had subcontractors in Georgia,

South Carolina and Northern Florida

AUTOWAY NISSAN OF CLEARWATER, Clearwater, FL 3/2005-1/2015

FIXED OPERATIONS DIRECTOR, bonus and commission $115,000 year

Dealer has changed hands twice

Responsible for the day-to-day operations and P&L success of all fixed operations for this busy, high volume service department. Served as liaison with all departments. Focused improvements on developing efficient supply channels, strengthening quality assurance, creating/conducting ongoing training and development programs for staffs, and fostering a professional and team-oriented work environment. Managed a team of 4 assistant service managers and 15 technicians.

•Played a key role in developing innovative logistical techniques that significantly improved practices and procedures for a lateral support shop.

•Created an advertising campaign then communicated plan to staff for optimal profitability.

•Closely monitored daily financial reports and P&L statement to determine labor costs for techs and identify nonproductive employees.

•Recipient of the "Nissan Service Management Award. '

OURISMAN CDJ, Alexandria, VA 7/2000 2/2005 SERVICE Director

$2,000. Month plus Salary and Commission 95,000 year

Directed all service operations for a busy, high-volume dealership. Member of the Management Team; attended quarterly P&L group meetings. Ensured techs were current on technology trends and updates through manufacturers' demos, print collateral, and consulting with sales/manufacturer reps. Served as a troubleshooter; proactively resolved complex problems before they became critical. Supervised 4 assistant service managers, 21 technicians, 4 porters and 2 vehicle-rental employees.

•Designed workflow systems to reduce customer wait time; reorganized staff schedules and appointment setting process to ensure appropriate coverage.

•Reduced employee turnover by designing a financial plan that provided strong profitability for the dealership, yet provided employees the opportunity to earn an acceptable income.

•Maintained impeccable computerized records on accounts payable/receivables and payroll, and provided managed auditing and tracking entries into ledgers and journals.

Toyota of West Columbia,, West Columbia SC 03/94 to 12/2000 SERVICE Director

$3600. Month plus comm

Dealer has changed hands 2 times since I left owner has passed away

Directed all service operations for a busy, high-volume dealership. Member of the Management Team; attended quarterly P&L group meetings. Ensured techs were current on technology trends and updates through manufacturers’ demos, print collateral, and consulting with sales/manufacturer reps. Served as a troubleshooter; proactively resolved complex problems before they became critical. Supervised 6 assistant service managers, 19 technicians, 4 porters and 4 vehicle-rental and BDC employees. Installed Lateral support workflow systems to reduce customer wait time; reorganized staff schedules and appointment setting process to ensure appropriate coverage. Reduced employee turnover by designing a financial plan that provided strong profitability for the dealership yet provided employees the opportunity to earn an acceptable income. Maintained impeccable computerized records on accounts payable/receivables and payroll and provided managed auditing and tracking entries into ledgers and journals.

EDUCATION

MIDLANDS TECHNICAL COLLEGE, Columbia SC Associates Degree in Business

PROFESSIONAL and CIVIC AFFILIATIONS

Former President: SOUTH CAROLINA TOYOTA PARTS AND SERVICE CLUB

Former Chairman: AUTO TECH ADVISORY BOARD — MIDLANDS TECHNICAL COILEGE

Former President: SOUTH CAROLINA STATE ADVISORY BOARD Member PARTS & SERVICE CONVENTION (SET)

COMPUTER PROFICIENCIES

WORD • EXCEL • INTERNET APPLICATIONS • ADP • REYNOLDS & REYNOLDS

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