SUMMARY

Guillermo Castro ****POINTDELGADACOURTCHULAVISTA.CA.919*****-***-**** ILLERMO adwouq@r.postjobfree.com

Results-oriented Branch Manager with exceptional leadership and problem solving skills. Critical thinker who excels

under pressure. Effectively identifies employee personality traits in order to adjust management approach ni an effort achieve maximum potential and productivity. Exceptional motivator. Calm under pressure. Assertive, direct and very enthusiastic. Extensive knowledge of processes and keen ability to identify operationalopportunities to improve in areas such as labor and expenses. Impeccable work ethic.

SKILLS

• Computer knowledge

• Microsoft Office

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•

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Excel Word Email

• First-rate customer service

•Strategic planning and execution

• Exceptional motivator

• Extensive HR knowledge

• P&Lknowledge andunderstanding

• Extremely safety oriented

• Analytical

• Great communication skills EXPERIENCE

> WW. Grainger

2021

San Diego, California Sales Specialist

Castro Termite & Pest Control 2021

Owner/Operator

San Diego, California

Antimite Termite & Pest Control 2015

Distriet Manager/Branch Manager

San Diego, Escondido, Oceanside, Temecula, California O Managed al aspects of operations.

• Kept al records of vehicle and equipment safety conditions.

• Performed safety audits.

September 2021-Dec.

October 2015- August

March 2007 - October

О

Daily, weekly and monthly safety meetings.

•

Performed technician Continued Education training. • H e l d daily salesmeetings with salespersonnel

Reviewed and approved each sales contract.

Analyzed and made adjustments to our P&L to improve revenue and profit margins. Developed all new employees including admin, salespeople and associates.

• Reviewed applications and resumes for al employee candidates Handled all aspects of on-boarding of new associates.

Handled all customer complaints

Ensured that companygoals were meteach month including sales and revenue goals, profit goals, safety and accident goals and staffing goals.

Held weekly telephone conference calls with 13 other Branch Managers to review P&Ls w i t heach branch within the western region.

O Weckly Four Principles of Execution web meetings to review 3core company goals: Safety, revenue and staffing. "What, by when and how* for each branch in our region.

Held monthly Lead Base Knowledge training for all technician and salespersonnel

Lead the only branch to full fill financial obligations ni 2012 and 2014, earning the prestigious Awards of Excellence and a trip to the Bahamas and Maui.

Only branch to successfully pass a branch safety and compliance audit performed by a team of corporate associates from our main office in Memphis, Tennessee.

O Posted steady growth YOY at a consistent pace of 1.80 %.

Held the lowest labor expense of any branch at 16%. Improvements each yearin critical P&L line

Items such as: revenue, profit, labor,

vehicle maintenance and safety.

Dixieline

Lumber Company

March 1998 Lead man

San Diego, La Mesa, El Cajon, National City, California • Total lumber yard operations

M a r c h 1994

• Managed al aspects of inventory including weekly inventory levels and ordering from multiple vendors. • Reviewed applications, conducted interviews and hired and trained al new hires.

• Prepared al yard employees; union and non-union monthly work schedules.

Sparkletts Drinking Water 2007

Route Sales Representative Lakeside, California

• Delivered products ot approximately 10 commercial andresidential accounts daily.

April 1998-January

• Responsible for daily inspection of a24 dual axle air brakes box truck. Inspection consistedof tire tread, fluid levels, brake linecondition, instrument panel, glass, propane tank and belts.

• Credit and collections including monitoring 30, 60, and 90 day accounts.

• Responsible for growing customer base. Adding at least one new account daily. • Efectively grew my route YOY at apace of 7.75%

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