Housekeeper Supervisor Executive
Resume:
Khaled Naguib
Executive housekeeper - Mastercorp hospitality service
Phoenix, AZ 85053
adwost@r.postjobfree.com
Highly Knowledgeable and skillful hotel housekeeping Manger with great experience in taking overall responsibility for managing the housekeeping and Laundry operations of hotels to ensure product quality standard are met and that optimum service Is provided to gust. More than 15 years experince.
Thorough knowledge of methods of cleaning rooms and laundering. Great knowledge of the proper use and storage of cleaning chemicals. Considerable knowledge of such equipment as vacuums, commercial washer and dryers. In-depth ability to select, train, evaluate, motivate and discipline as needed. Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.
Strong working knowledge of all housekeeping administrative functions to include scheduling, status, payroll and other clerical area.
Great working knowledge of material control to include purchasing requisitioning of departmental supplies.
Considerable computer sofe5tware knowledge to include word and excel. Remarkable ability to lead, guide, direct, develop and motivate people at all levels. Strong written and verbal communications skills.
Excellent interpersonal, customer service team building and problem-solving skills. In-depth ability to speak, write, read and understand English, uncommon ability to calmly handle difficult situations.
Willing to relocate: Anywhere
Work Experience
Executive housekeeper
Mastercorp hospitality service - Scottsdale, AZ
October 2014 to Present
Monitored the operational functions for the department Also, mange daily meeting with staff discussing the day before operation challenge and solve all of it making sure everyone learns from it
Weekly inventory and schedule
Analyzed the guest experience with department on weekly basis through the guest weekly comment review
Recruited and hire housekeeper's supervisors and house man Very well mange the department budget on all level from Labor - inventory- over time and we reach the goal on weekly basis and quarterly
Prepare my self and my team to be daily ready for quality insurance inspection through the resort and the company
Setting the daily projects and monthly projects
Solving the guest complain and what ever it takes to make them happy and remember Solving all employees complains on all level ensuring all of them are satisfy and ready to do their best job Maximized the staffing turn over to 4% all year around Keep the team together all the time by doing group lunch and buying gifts for them and recognize individual team member who did awesome work and create compactivity between all of them
Always positive and looking forward to motivate my self all the time Very serious about my job and love it love to help all my team on working level and personal level Assistant Executive Housekeeper
Gila River Hotel and Casino - Phoenix, AZ
July 2011 to 2014
Monitored operational functions for department and prepared strategies. Ensured optimal level of staff productivity and ensured short term and long-term strategies. Analyzed guest service feedback forms for company standards. Maintained knowledge of continuous change in hospitality industry and adapted to it. Assisted in hiring housekeepers to ensure quality service. Managed activities as per company status quo third party policies. Participated in job fairs and selected appropriate candidate for housekeeping team. Organized everyday briefing for team members and participate in GRAS. Running daily operation and solving all the daily problems and make sure all supplies and linen available to all rooms attendant also making the weekly schedule and up dating and issue all the disciplinary points and letters also doing all the monthly inventory for all the guest supplies and doing linen inventory. Plan all the necessary plan for the public area to clean all marble and carpets. Making sure the swimming pool ready every day and making sure all the cabana is clean and ready for our guest.
Housekeeper Supervisor
Phoenix children hospital - Phoenix, AZ
2009 to 2011
Checking all the patient rooms after the discharge and checking all the surgical rooms have been detail clean and making sure all the public areas are in good conditions and also planning all the carpets and floors for daily projects.
Responsible of the laundry operations and making all the weekly schedules. Housekeeping Supervisor
Fairmont Scottsdale Hotel - Scottsdale, AZ
2008 to 2009
Holding meetings with housekeeping staff to discuss their job functions. Listening to understanding and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas. Approaching guest in an attentive, friendly, courteous and service-oriented manner. Making sure that all guest rooms have appropriate supplies and linens in them. Maintaining guest confidentiality at all times ensuring that rooms and bathrooms are cleaned on a daily basis.
Inspecting guest rooms and guest area.
Supervising the disposal of trash and waste.
Directing housekeeping staff to ensue a high standard of cleaning in all public area. Delegating work to meet business objectives and goals. Maintaining a high standard of personal appearance and grooming. Training up new housekeeping staff.
Maintaining an inventory of guest room and housekeeping supplies. Complying with all health and safety standards and key control. Executive Housekeeping Manger
Mobile Marriott Airport - Mobile, AL
2003 to 2008
Supervised housekeeping and laundry personnel including hiring, firing, performance assessments, training and development.
Maintained efficiency and labor cist goals.
Ensured quality service are rendered in meeting guest requirements. Scheduled staff in keeping with labor standards and forecasted tenure enforced policies and procedures. Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms. Enforced set procedures for the acceptance, safety and return on guest lost and found item. Helped in development of the yearly budgets.
Monitored performance against planned room quality derived from hotel objectives. Assistant Housekeeping Manger
Phoenix Marriott Airport - Phoenix, AZ
2000 to 2003
Supervised everyday operations for housekeeping department. Inspected public area and rooms to ensure cleanliness. Monitored inventory records for all housekeeping supplies. Supervised efficient working of housekeeping supervisor and room attendants. Developed spring cleaning schedule and coordinated with the team. Provided uninterrupted public relation service to all guests. Assisted executive housekeeper in hiring and training staff members. Hire and train the new employees and explain to them the company stander. Education
certificate
AZ university
Bachelor's Degree in Accounting
The Cairo University - Cairo, EG
Skills
• Accounting (Less than 1 year)
• Financial accounting (Less than 1 year)
• Ms office (Less than 1 year)
Additional Information
Special Skills
MS office suite along with various computer software programs. Profound ability to deal with a variety of people from different cultures. Command over Financial accounting
All Reference will be available upon request
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