Customer Support Service
Resume:
DIAMOND
STATEN
Laurel, MD *****
******.*******@*****.***
OBJECTIVE
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues in a fast pace working environment. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Known for successfully handling escalated customer support issues. EXPERIENCE
CSR/Tech Support Continuum Global Solutions
MAY 2020 – MAY 2022
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided real-time support to everyday users of Verizon Wireless.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service.
Used proven techniques to de-escalate angry customers during telephone interactions.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Claims Supervisor Walmart
APRIL 2016 – APRIL 2020
Opened, sorted and monitored claims.
Managed team members effectively to meet high production standards with accurate results.
Checked documentation for appropriate coding, catching errors and making revisions.
Motivated team members to maintain targeted turnaround time to obtain processing goals.
Recommended and communicated goals to help team excel against targets.
Developed and implemented operational plans and procedures to enable successful team operations.
Verified claim data correctness in preparation for processing.
Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
Followed company policies, rules and procedures to promote company goals and maintain safety. 2
EDUCATION
General Education Development Diploma (GED) State of Maryland MAY 2017
SKILLS
Building Customer Trust and Loyalty
Collaborative Team Player
Resolving Problems and Incidents
Calm and Professional Under Pressure
Issue and Complaint Resolution
Customer Data Confidentiality
Efficient and Detail-Oriented
Responding to Difficult Customers
Verbal and Written Communication
Upselling Products and Services
Building Customer Trust and Loyalty
Interpersonal Skills
Creative Problem Solving
Help Desk Support
Multitasking and Prioritization
Customer Account Management
Customer Service Support
Building Customer Trust and Loyalty
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