Housekeeping Supervisor Customer Service / Cleaning Operational Team L

CURRICULUM VITAE

PERSONAL PROFILE

Name Denis Muhimbazi

Date of Birth 25th/11/ 1988

Nationality Ugandan

Doha Qatar

Mobile number +974********

Email:**************@*****.***

SUMMARY

Dedicated Housekeeping supervisor with over 8 years and plus of experience in the railway transport industry ( Doha Metro and Tram) and in the field of Hospitality, Fully confident and approachable individual who has complete commitment, Interest, energy needed in succeeding as a housekeeping supervisor. I can develop a team to deliver a high level of service as per the company expectations. I am confident if given the chance, My outcome and innovation can be beneficial to the company. WORK EXPERIENCE

Housekeeping supervisor -Doha Metro – Qatar RAIL

Aktor Como Intercity Facility management

5th December 2018 up-to-date

Responsibilities:

• Inspecting stations before and after they have been cleaned by a housekeepers to ensure quality standards.

• Perform all tasks as directed by the manager in pursuit of the achievement of business goals.

• Assigning Housekeeping tasks to staff and Inspecting work to ensure that the prescribed standards of cleanliness are met.

• Issuing cleaning supplies and equipment to housekeeping staff needed.

• Ensure staff are briefed and tools box talk is done on operation of the activities.

• Ensure method statement and Risk assessment are interpreted to staff in regard.

• Following all company roles and safety, security policies and procedures.

• Ensuring all chemicals are stored and applied in accordance with HSE policies.

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the line manager.

• Creating and managing team schedules and ensuring smooth work flow for the tasks to be performed daily.

• Manage the storage areas.

• Reporting any loss, theft, damage or strange behaviour/ incident to management.

• Ensuring work satisfaction to clients.

• Provides hands on support when short staffed or during times of infectious outbreaks in units where additional precaution may be required.

• Ensure records of daily assignments are completed, signed off and turned into housekeeping.

• Actively participate in training and development programs and maximize opportunities for self development and providing training to housekeeping staff. Cleaning Team Leader

Blue Diamond General Maintenance LLC, Dubai

March 2016 – August 2018

• Performed General cleaning of the residential, program and supervising fourthly cleaners.

• Operated commercial cleaning equipment such as carpets extractors and vacuum, electric propane buffers, and side arm floor strippers.

• Cleaned in and around the buildings, prioritising safety at all time, thoroughly scrubbed and cleaned bathroom fixtures and partitions.

• Utilized commercial housekeeping supplies in the care and maintenance of furniture, floors and carpets.

• Inspected facility and grounds and picked up any trash.

• Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming.

• Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and Squeegees.

• Trained new employees in cleaning and housekeeping procedures.

• Ensured that the team paperwork is properly completed each day. Housekeeping supervisor

Protea Hotel by Marriott Kampala Skyz – Uganda

November 2013 – January 2016

• Inspected guest rooms and public areas after they have been cleaned by a Housekeeper to ensure quality standards.

• Making sure that guests bedrooms, corridors and public areas are serviced in accordance with the company’s standards.

• Evaluated, counselled, motivated and coached employees.

• Followed all company’s safety, security policies and procedures.

• Reported any maintenance problems, safety hazards, accidents, or injuries to senior managers.

• Organised staff rosters.

• Reported any hygiene issues and following up as necessary. Housekeeper

Fang Fang Hotel, Kampala, Uganda

August 2011 – September 2013

• Draped and folded guest’s clothing, paired shoes, and neatly arranged toiletries.

• Replaced sheets, duvets and pillowcases daily and used hospitality corners on all beds.

• Maintained hotel locker rooms, lounges and back of house areas.

• Sorted, washed, dried and ironed guest laundry.

• Stocked room attendants carts with supplies.

• Interacted positively with residents while cleaning apartments and common areas .

• Supplied guest’s with extra towels and toiletries when requested.

• Attended to 60 guest rooms, including sweeping, mopping and vacuuming. 3 Three time winner, Employee of the month during the month July 2012, September 2017 and June 2022

Certified Training

• Work at Height

• Scissor Lift Operation

• Scaffolding Erection and Dismantling

• Basic first Aid Plus CPR

• Fire Warden Training

Key personal skills

• Friendly and outgoing

• Responsible and reliable

• Meticulously detail oriented

• proactive self starter

• Focused on results

Technical skills

• IT literacy especially Microsoft applications and Web browser applications.

• Able to operate latest technology equipment like customer order point of sale tabs, dishwashers, laundry machines, vacuum cleaner e t c .

• Able to frequently lift and curry up to 30 Ibs.

• Flexible working all shifts.

• Able to constantly stand and walk throughout shift. EDUCATION

2009 – 2011 Diploma in Tourism and Hotel Management Muteesa 1 Royal University, Uganda

2007 – 2008 High school Level ( Uganda Advanced certificate of Education ( UACE ) Kampala Secondary School

SKILLS

• Time Management and communication skills.

• Excellent customer service

• Leadership skills.

• Safety, Health and Security procedures.

• Proficient in Microsoft Office Packages.

• Knowledgeable about floor maintenance, Proper handling of cleaning machines and chemicals.

• Fluent in comprehension, writing, Reading and speaking of English language

• Knowledge of basic housekeeping duties

• Health and safety Regulations

• Team Work.

• Employees evaluations.

• Able to perform all duties expected of employees and other duties as required by manager or according to site demands.

• Positive relationships with client representatives. HOBBIES

• Travelling

• Watching news, Movies, Cinemas

• Playing football and basketball

• Creating new friends

• Watching birds

• Dancing

• Swimming

REFERENCES

Upon request

Contact this candidate