Service Representative Customer
Resume:
Jennifer martin
North Augusta, SC 29841
adwoqs@r.postjobfree.com
Highly experienced Customer Service Professional who is a team player and enjoys learning new programs and processes. Able to handle a high volume of customer calls with minimum to no supervision, while maintaining emphasis on the highest quality of consumer service.
Experience
2/2017- Present
Transporter, University Healthcare System
Lift patients on/off beds, transport patients to services, treatment areas, and operating room via wheelchairs or mobile beds
1/2018 – Present
PCA, Believe Homecare services
Responsible for light cleaning, cooking, running errands, and doing laundry; as well as assist clients with bathing, showering, grooming, and other personal hygiene tasks.
10/2014 – 9/1/2017
Title CLerk, Northwest tag agency
Execute title clerical functions to financial and legal departments, prepare and processed titles and tax documents of vehicles, prepare legal transfer documents to submit to the state motor vehicles department
8/2013-10/2014
Customer Service Associate, Walmart
Process customer returns and exchanges, answer phones, address complaints and concerns, issue Moneygrams and cash paychecks. Operate cash register; handle money
1/2013-8/2013
Customer Service representative, nexxlinx
Handle inbound calls from customers wanting to disconnect or lower monthly recurring rates, utilize multiple computer programs and software to provide support, skillfully retained customers by saving and reselling the value of products and services, identify problems and create solutions, adhered to productivity metrics to ensure all calls are handled in timely and efficient manner
Partnered closely with several internal departments such as billing operations, credit collections and other entities as required
8/2004-12/2012
childcare teacher, fairview childcare center
Provided everyday learning experiences, daily cleaning, potty training. My job was to mold them and prepare for the 3K room by teaching them their colors, shapes, alphabets, etc. While loving and nurturing them until their parents Worked in 2 to 3 year toddler rooms. Maintain good communication with parents and Childcare director.
Education
2001
High School Diploma, Hepzibah High Scool
2009-2011
Psychology, AIKEN TECH
Skills
●Quick learner organized with strong communication skills
●Adaptable to any situation and able to work under pressure.
●Critical thinker, decision maker and problem solver
●Excellent working knowledge of CS90, Icare, Nasco Systems as well as Microsoft word, Excel And PowerPoint.
●Ability to train, motivate and supervise customer service representatives.
●Willingness to do what needs to be done without taking short cuts.
●Acting
References Available Upon Request
Contact this candidate