Jessica Castellanos

**** *. ***** *** *** # * Cell: 626- 771-5128

Azusa, CA 91702 adwomq@r.postjobfree.com

EXPERIENCE:

Los Angeles County Employee Retirement Association ( LACERA)

Finance and Accounting Division

Executive Secretary

August 2022-April 2023

*Assist in all aspects to the Chief Financial Officer, of Accounting Finance Division

Receives, sorted opened, and distributed all incoming mail, including work from the Division Manager, LACERA’s (DM) and Assistant Division Manager, LACERA’s (Executive Mailboxes Confidential) outboxes.

Performed the daily verification (i.e., first review) of internally generated Administrative and Retiree Health Care checks.

Communicated Division and staff’s personnel related activities such as, but not limited to, training requests or jury duty summons to Human Resources (HR) Division.

Schedules/registers staff for seminars, conferences, and/or webinars and organizes course information for staff, providing syllabus/itineraries, securing hotel accommodations, and making travel arrangements, as necessary. Also oversees registering staff with the Division Corporate Card)

Prepared the Daily Absence Report.

Prepared Payment Requests for vendor payments, travel reimbursements and other expense items. Ensures all invoices for Division membership or subscription renewal are first verified through Divisions Disbursements Unit in order to proceed with the preparation of the Payment Request. And all invoicing

Worked closely with Unit Supervisors to prepare the Quarterly Archive Purge List during audits.

Facilitated weekly Staff and Leadership Meetings for Division as well as Supervisory meetings. Generating all agenda and minutes for meetings as well.

Continuously files Accounts Payable related documents for Division and Disbursements Unit.

Requests, gathers, and inputs Unit information into one final document to prepare Finance and Accounting Division monthly Staff Activity Report (SAR) and submits reports to Executive Office.

Los Angeles County Department of Human Resources

County Equity Investigations Unit (CEIU)

Legal Clerk & Office Support Staff I

June 2019 to July 01, 2022

Compare or segregate documents for the CEIU investigative summaries.

Maintain confidential records of complainant parties, and subjects of interest.

Maintain ledger of all open and closed cases.

Operate office machines such as 10-key calculator, Xerox copier, and scanner to the as part of my daily routine.

Oversee all aspects of compiling the investigative summaries, assessments and notifications documents for accuracy.

Process documents according to a predetermined but specialized procedure for the Fire, and Probation Departments and all incoming high-profile cases.

Provide documents to Senior Deputy Compliance Officers (SDCOs) and Deputy Compliance Officers (DCOs) pertaining to their cases or investigations.

Review correspondence to ensure all policy guidelines are being followed.

Schedule interview appointments between DCO’s and Complaining Party (CP).

Screen, handle and furnish information to incoming telephone callers regarding their cases and/or grievances.

Search employee records/attributes and files for data that is needed for pending cases.

Los Angeles County Employees Retirement Association (LACERA)

Benefits Department

Intermediate Clerk Typist II and Senior Clerk Typist

May 17, 2017 - April 10, 2019

Adhered to all Production Expectations and SLE’s that were expected by the department.

Answered all incoming questions and provided information to the LACERA clients concerning such matters, as: regulations, procedures and the preparation and filing of legal forms, in preparation of their retirement or new hires.

Assisted Benefits Protection Unit with verifying Date of Deaths for deceased members through the Social Security Verification System.

Assisted with all other clerical duties, such as, address changes for members, and updated their information.

Compared, reviewed and processed documents in cases where specialized knowledge of the function and more than a routine check for accuracy are involved, as in verifying addresses, DOB or DOD, financial information for direct deposit set up, and verified accounts as well as proofread for accuracy.

Data Entry of all complex charts, forms, statistical and similar documents from rough drafts requiring skill in arranging tabular material, setting up forms and extreme accuracy.

Maintained all clerical records for retirees and new hires that were processed.

Processed all documents according to LACERA policies.

Processed all incoming legal documents, in the Benefits division, for LACERA members who visited our office in anticipation of their retirement.

Reviewed and processed all birth certificates, death certificates, marriage certificates, passports, identifications (ID’s) and driver licenses to ensure they were valid and current.

Reviewed documents for completeness, accuracy and compliance with legal and other requirements.

Department of Public Social Services (El Monte District 74)

South Bay Workforce Division Aerojet

Call Center Representative

July 2014 – May 2017

Assisted with all clerical Duties upon request.

Kept log of all answered calls taken for department

Received upwards of 75-100 calls a day.

Screened, handled, and furnished information to incoming telephone callers on In-Home Supportive Services (IHSS) 800# in Call Center environment.

Updated address, email and all pertinent information for clients

Updated all information in the electronic system for clients that called-in and requested changes to their accounts.

EDUCATION AND SPECIAL SKILLS:

James A. Garfield High School

High School Diploma

Glendale Community College

Paralegal Studies

Associate degree

REFERENCES AVAILABLE UPON REQUEST

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