HAFSO FARAH

“Your Go To When There’s No Margin For Error”

P: +1-253-***-**** E: adwomi@r.postjobfree.com Addr: Kent, WA OBJECTIVE

EXPERIENCE

**/**** - *******

**/**** - **/****

**/**** - **/****

EDUCATION

2013 - 2017

2018

SKILLS ATTRIBUTES

Energe c, highly organized, ambi ous, self-mo vated, & dedicated individual with a stellar track record of aggrandizing client sa sfac on through excep onal customer care is seeking a full me posi on wherein my adaptable skill set, friendly, personable, & highly contagious work ethic can not only be challenged & liberated to go the extra mile, but also be evenly matched by an industry leading compe ve rate of compensa on. Jointly serving as assets for growth, flourishment, & frui on of this company’s expressed mission statement & progressive goals. Supervisor - Prospect Int’l. Airport Services, Inc SeaTac, WA 05/21 - Current

+ Provided oversight & situa onal direc on, daily, for upward of 250+ airport employees, spanned over mul ple departments, in a safe & efficient manner compliantly adhering with Federal, State, & Local regula ons including DOT, FAA, & other governing bodies. - Decreased company average liability cost by 1-3.5%

+ Played an integral, exemplary, & hands-on problem solver role. Daily cura ng client need-specific-strategies. Refactoring opera onal flow by obligatory requirement(‘s). - Boosted contractual expansion by 2%

+ Coached, mentored, & pushed to evolve frontline employees in diverse skill development. Skills such as customer care & service eleva on, & company cultural behavior that inten onally promotes respect integrity, & be er maintenance of client rela ons, internally & externally of our core network.

- Elevated cul va on of overall sustainable growth towards contractual renewal & reten on. - 2.5%

+ Promoted a more posi ve & inclusive work culture that cares for all frontline team members, fosters teamwork, celebrates team successes & provides employee feedback for growth. - Improved overall employee “work environment”, physical performance, & mental health by 4% Gate Lead/Dispatcher - Prospect Int’l. Airport Services, Inc SeaTac, WA 06/20 - 05/21

+ Managed Rigid Time Constric ons & Specifica ons, Demonstrated A High Level Of Administra ve Competence

+ Excelled at running efficient data entry systems where procras na on precedes monetary loss for the company. - Annual cost saving upwards of 20%

+ Bolstered field team unifica on with M.I.P.(Monitor progress, In the moment assessment, Posi ve redirec on) strategy - Safely increased service comple on speed upward of 15%

+ Deferred problema c staffing issues to Senior Management for direc on to be er coordinate efforts in the next course of ac on of situa ons beyond the scope of my limited authorita ve purview.

Passenger Service Agent - Prospect Int’l. Airport Services, Inc SeaTac, WA 04/19 - 06/20

+ Passenger Service Agent[Flawlessly performed all physical & technical work according to up to date field prac ces, procedures, & company training standards for assis ng passengers with accessibility needs. - Maximized customer sa sfac on by 5%

+ High School Diploma GPA 3.0 - Kent Meridian High School

+ Holy Quran Studies of Islam Student of the Month - AL-HUDA ISLAMIC CENTER

+ Microso App Family(Word,Excel) Data Entry Telecommunica ons Bilingual Communica ons Administra ve Management Human Rela ons Customer Care/Service

+ Detail Oriented Diligent Punctual Effec ve Listener Pa ent Passionate Professional Posi ve A tude Trainable Coachable Proven Leader Pressure Tested

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