RIYA THAKRAL

Brampton, ON 437-***-**** adwolz@r.postjobfree.com in/riyathakral/

Executive Summary: As a recent graduate with over 5 years of work experience, I have gained skills in operations, finance, customer service, human resources, and content writing. My diverse background in business and human resources makes me an asset to your organisation seeking a professional who can provide strategic HR guidance.

Skills

● Human Resource Management: Talent Acquisition, Employee Relations, Performance Management, Benefits Administration, Compliance, Training & Development, HRIS

● Operations Management: Customer Service, Order Processing, Logistics, Process Improvement, KPI Analysis, Training & Coaching

● Finance: Budgeting, Forecasting, Variance Analysis, Financial Reporting

● Content Writing: Editing, Proofreading, Research, Communication

● Software: Microsoft Office Suite, Webex, HRIS, CRM, ERP, Workday, Ceridian Dayforce, TransUnion, AML, ServiceNow, SAP, Sterling Background check,Dataphile Work Experience

Talent Cycle Operations Processing Officer (Co-op) 09/2022 - 12/2022 Royal Bank of Canada (RBC), Toronto, ON

● Managed the talent acquisition process for a team of 500+ employees, utilising quantitative data to improve the efficiency and effectiveness of the recruiting process

● Coordinated the onboarding process for new hires, ensuring timely and accurate completion of required paperwork and training, resulting in a 95% on-time completion rate

● Developed and maintained processes, policies, and procedures for talent management processes to ensure compliance with legal, regulatory, and company requirements, resulting in a 100% compliance rating in audits

● Developed and implemented recruitment strategies to improve the quality and diversity of the candidate pool, resulting in a 15% increase in offers accepted

● Assisted with ad-hoc HR projects, including HR audits, compensation analysis, and policy updates, resulting in improved HR processes and increased compliance Customer Service Specialist (Part Time) 05/2022-03/2023 Amazon Canada, Toronto, ON

• Answering customer inquiries: This involves responding to customer inquiries through phone, email, or chat, and addressing their concerns or questions about Amazon products and services.

• Handling customer complaints: Responsible for resolving customer complaints and finding appropriate solutions that meet the customer's needs.

• Providing technical support: Providing technical support for Amazon's products and services, such as helping customers troubleshoot issues with their Amazon devices or services.

• Processing returns and refunds: If customers needed to return or exchange an item, been responsible for processing their request and ensuring they receive a refund or replacement.

• Maintaining customer records: Was documenting customer interactions and keeping accurate records of customer accounts and orders.

Financial Advisor 08/2020 - 12/2021

Citi Bank, India

● Developed and maintained relationships with a client base of 250+ high net worth individuals, providing comprehensive financial planning and investment advice

● Applied quantitative data analysis to identify investment opportunities and provide recommendations to clients, resulting in a 20% increase in assets under management

● Conducted regular market research and analysis to stay up to date on economic and market trends, providing recommendations to clients on asset allocation and investment selection

● Utilised customer relationship management (CRM) software to track client interactions, opportunities, and referrals, resulting in a 25% increase in referrals

● Educated clients on retirement planning strategies, including Social Security maximisation, required minimum distributions, and long-term care planning, resulting in a 90% satisfaction rate Administrative Assistant 07/2018 - 07/2020

Frigid Corporation, India

● Analysed operational data to identify trends, patterns, and opportunities for improvement, resulting in a 10% increase in operational efficiency

● Utilised data analysis tools, including Excel and Access, to generate reports and create dashboards to track and monitor operational performance, resulting in a 50% reduction in report generation time

● Initiated the development and implementation of operational policies and procedures, resulting in improved quality control and process standardisation

● Assisted with the preparation of budgets and financial forecasts, utilising financial modelling and analysis tools to identify cost savings opportunities, and forecast future expenditures

● Streamlined with the development and implementation of training programs for new hires and ongoing employee development, resulting in a 95% satisfaction rate among employees Education

● Human Resources Management 2022

Post-Graduation, George Brown College

● Bachelors in Literature and Linguistics 2020

Ambedkar University

Additional Courses

● University of Toronto, Communication Strategies for Virtual Age 2020

● Indian Express, Content Editor 2019

● British Council, Content Writer 2018