Delivery Driver Customer Service

Muhammad Saeed Iqbal

Customer Service Specialist

*************@******.*** 517-***-**** Dewitt, MI

CAREER OBJECTIVE

Seeking a position as I transition to a career from a job. No matter the industry, successful service derives from building trust and understanding with people. I have successfully demonstrated that ability over the last 4 years, which is why I eagerly seek a position with Costco.

WORK EXPERIENCE

Amazon Delivery Driver

BAS Logistics

Dec 2022 – Current Lansing, MI

Deliver packages to customers safely and efficiently, following traffic laws and regulations.

Plan and organize delivery routes to maximize efficiency and meet tight deadlines.

Provide excellent customer service by delivering packages with a positive attitude and demeanor.

Resolve customer complaints and address any issues that may arise during delivery.

Load and unload delivery vehicles, lifting and moving packages up to 50 pounds or more.

Use communication tools such as two-way radios or mobile devices to communicate with customers and team members.

Utilize delivery tracking software and other relevant technology tools to manage and track deliveries.

Represent the Amazon brand professionally and uphold company standards in all interactions with customers and team members.

Maintain a clean driving record and possess a valid driver's license

Customer Service Specialist

T-Mobile Authorized Dealer

December 2019 – May 2022 Houston, TX

Assisted customers with concerns and questions about their account, devices, and services.

Offer services and products that would benefit the customer in using their phone with T-Mobile.

Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer.

Partnered with upper management to create an unforgettable customer experience.

On-boarding new customers get acclimated to service with T-Mobile.

Answer and provide knowledge about their account, plan, device, due date, and monthly charge.

Offer additional services that would add to their use and enjoyment of T-Mobile services and devices.

Build rapport with new customers by making their transition to T-Mobile as easy as possible while making them feel like family.

Store Manager

The Place - Chevron

January 2017 - January 2018 Beau Mont, TX

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Answer customers' questions and provide information on procedures or policies.

Calculate total payments received during a time and reconcile this with total sales.

Sort, count, and wrap currency and coins.

REFERENCE

References will be provided based on request.

EDUCATION

Higher Secondary School Certificate (Equivalent to High School or GED)

AIMS College

2018 - 2019

Abbottabad, Pakistan

SKILLS

CRM

Written & verbal communication Customer service metrics (retention, conversion rate, NPS)

Social media (Twitter, Facebook, Instagram)

Creative problem-solving Highly organized

Contact this candidate