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Service Agent Consultant

Location:
Alberton, Gauteng, South Africa
Posted:
April 21, 2023

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Resume:

MPHO DYONGWANA

PERSONAL SUMMARY

I am Post-Basic Pharmacist Assistant. Currently I am employed as a Post Basic Pharmacist Assistant performing duties of a Post-Basic at Middle Street Clinic in Uitenhage.

I have extensive work experience in Public Hospital environment, where I did my work-based training and in Public clinic environment where I am currently serving, giving me varied skills and the ability to work with many different types of people. I believe I fit easily into teams of work and very eager to learn which makes me also a fast learner.

I am a conscientious person who works hard and pays attention to details. I am flexible, quick to pick up new skills and eager to learn from others. I also have a lot of ideas and enthusiasm. I am very keen to work for a facility with a good reputation and high profile. I have excellent references and would be delightful to discuss the available vacancy.

PERSONAL DETAILS

Surname

Name

Dyongwana

Mpho

Gender

Female

Nationality

South African

Date of Birth

22 August 1983

ID No.

830**********

Contact Number

076*******/073*******

E-Mail

adwokr@r.postjobfree.com

Residential Area

41 Roy Campbell Street

Brakenhurst

Alberton

1448

EDUCATION

Grade 12 Lawson Brown High School in Port Elizabeth 2000

English, Xhosa, Mathematics, Physical Sciences, Biology, Accounting

Pharmacy Assistance Post-Basic Health Science Academy 2022

Pharmacy Assistance Basic Abaluleki Consulting 2019

PERSONAL SKILLS

Organised

Team Player

Fast learner

Courageous

Ambitious

Motivated

EXPERIENCE

Pharmacist Assistant Basic Middle Street Clinic Uitenhage

July 2022 – to date

Duties: Dispensing and counselling, stock Management

Pharmacist Assistant Basic and Post-Basic Port Elizabeth Provincial Hospital Pharmacy

2018- 2019

Duties: pre-packing, picking of prescriptions, packing stock, receiving and issuing stock, stock taking, manufacturing of small scale substances, issuing and handling substances under supervision of a pharmacist.

2020- 2022

Duties: pre-packing, picking of prescriptions, dispensing using RX-solution, packing stock, manufacturing of small scale substances, dispensing, stock taking, receiving and issuing stock, counselling of patients, issuing and handling substances under supervision of a pharmacist.

Discovery Health MedXpress Service Consultant

2013- 2017

Duties: Re-order Chronic Medication, handle queries on delivery, handle queries on incorrect medication or quantities, liaise with courier pharmacies re: orders, handle escalations, deal with issues with third party not meeting the Service Level agreements.

VWSA Customer Interaction centre Roadside Assistant Agent

2011- 2013

Duties: Handling customer roadside emergency queries, liaise with third party to arrange for assistance, arrange alternative transportation for the customer, keep customer informed and at ease while awaiting assistance, information logged using SAP, also using the Marketscope mapping system.

Telesure Group Services Policy Service Agent

2005- 2011

Duties: assisting with claims queries, updating client’s details, Upselling on existing policies, answering general queries regarding vehicle insurance, policy amendments, underwriting, pro-actively deal with any issues that may arise preventing delays with repairs, explaining the repair process, make car hire arrangements, liaise with panel beaters involved in the vehicle repair process, do client’s follow up/updates once claim has been settled, confirm booking dates with clients for repairs.

REFERENCES

Sr. L. Forbes

Operations Manager for Middle Street clinic

082-***-****

Mr Mlamli Maqungo

Pharmacy Manager PE Provincial Manager

adwokr@r.postjobfree.com

Port Elizabeth Responsible Pharmacist

083-***-****/060-***-****

Mr. Henry Gallant

Pharmacist Assistant, Coach and trainer Discovery Health

084-***-****



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