Ketondra Parks

Cell Number- 972-***-****

Email- adwok5@r.postjobfree.com

Garland Texas, 75044

***Professional Summary- Currently hold active TS/SCI Clearance (TS Clearance)

:Core Qualifications:

●System Administrator

●Windows 2003, XP, VISTA, 2013, 2012, 2010, 8,2016

●MS Exchange 10, 2013, 2016, 11, 8, XP, VISTA

●Leadership

●Managing tight deadlines

●Service Desk

●Microsoft Lync, SKYPE,

●VTC ( Video Teleconference)

●Comsec (Communication Security)

●Installing CAT 5, 6, Cable telephone wire. Coaxial etc.

●Splicing, Fibr, (Working progress)

●Help Desk

●Imaging Computers/ Installing and Uninstalling software

I am a Veteran/Reserve Soldier with strong Computer skills in System Administrator, Active Directory, Communication Security, VOIP, HELPDESK, Video Teleconference to name a few 19+ years' experience in the Military, deployed overseas, and in the civilian world. I've worked as a Systems Analyst for 9 years, Comsec Custodian for 15 years loading secure COMMS into equipment to be able to communicate. I was also the Information Assurance Security Office (IASO) and Information Security Office (ISO) for 5 years updating company and battalion Policies and continuity books.

***EXPERIENCES May 2021-Sept2021- General Dynamics Information Technology

-Troubleshooting a different enclave system- I.e. Unclassified, Secret, Top Secret and black net systems.

-System administration for network outages. Troubleshooting networks and equipment to get them back up and running online.

-Uninstall and reinstall software.

- Reset passwords and unlock accounts for different systems and applications using application Bomgar and Skype to remote log into users computers to assist with troubleshooting steps.

-Assisting users with connecting to printers, digital senders and plotters on a daily basis. Using ticketing system BMC Remedy for ticketing system.

-Uplift and down lift files to users computers for access to their files.

-Assisting with users mobile work phones to assist with 0365 application for syncing emails and files offline.

-Jan 2018-September 2020/ FEMA/ Denton TX

-Serve as an Enterprise Service Desk Technician assisting users with password resets-Installing and uninstalling software on computers-Mobile devices and Tablets.

-On a daily basis troubleshooting users' networks to connect to the VPN. Printers-Scanners setup. Mobile Phone activation setup.

-Microsoft Office products accounts- Making sure that users within FEMA know how to use software. Submitting tickets to correct department teams as secondary poc.

- January 2016- November 2016/ Xpect Solutions- Dallas FT. Worth Texas

● I worked as a System Administrator, and Help Desk personnel in a Secure location.

●I worked on NIPR, and SIPR work stations resetting over 2000 + end users worldwide passwords on a daily basis.

●Installing and uninstalling printers, faxes, digital senders, scanners as well with installed approved licensed software on user's computer remotely using software tool called MS LYNC to remote into user computer.

● Used Air Watch to kill user's mobile devices if they were lost or stolen so that the information on the device would not be compromised in any way.

* On a daily basis I used BMC Remedy, Active Directory, Scripting, Power shell, CMD, DOS Commands and etc. to do my daily tasks to complete my job.

●I worked on phone systems from VOIP, AVAYA, regular phone line, PBX, Soft pad and much more.

-August 2015- December 2015- Denton Texas – FEMA

●Experience with event management (managing and monitoring enterprise systems

●Experience (Troubleshooting, operations, and maintenance, with the following platforms: Stand alone servers, and blade server technology, (e.g. Dell, HP)

●Experience interpreting and triaging events to appropriate solvers groups

●Ability to baseline and recommend and threshold tuning in coordination with systems owner

●Ability to reconcile configuration management artifacts (IT assets inventory) with Enterprise Management Tools ( service views, device inventories)

●Understanding and working knowledge IT Service Management processes

●Experience with Enterprise Monitoring Products (Strongly Preferred: HP Operations Management, Business Availability Center, Desired: Server Automation, Storage Essentials, and Network Node Manager)

●Windows XP and higher operating systems experienced: software and hardware protocols; file systems and hardware resource mapping; desktop and server security software.

● I interacted with users in the Information Technology field and district employing a high degree of tact and diplomacy to promote a positive image of the department, while providing superior customer service and timely incident resolution. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

●Helps maintain a central source of information enabling Service Desk staff and support technicians to recover outages and other technical issues with minimal disruption to expected service levels.

●Responsible for first level support and resolution of incidents received via the IT Service Desk.

●Function will be attainable through the use of a remote tool called BOMGAR and via telephone to complete the job.

● Notify Service Desk Duty Manager when customer impacting problems are encountered.

●Assignment of tickets to responsible group/team when outside resolvable scope and provisioning of end-user access to systems and file shares.

●I have General knowledge of Client computer hardware, Knowledge base system as well with support/troubleshooting (preferred hardware Client), MS Office, GMAIL, iPhones, Blackberries, Avaya Softpad phones, Ipad. Remote Access, VPNs, Antivirus and Mobile devices, SCCM.

-Information System Analyst

:January 2009 to January 2014 US Army FT Hood, TX

●Designated as the COMSEC Custodian to coordinate with high echelon to make sure missions, unit coordinator and SOP are up to standards. Conduct over 200 COMSEC inspections with different units.

●Coordinate with DISN Video Teleconference and other units to make sure VTC is scheduled and up and running. Setup secure and non-secure VTC, calls, and meetings

●Installed over 500 software downloads on user's equipment. Troubleshooting and fixing over 400 trouble tickets on a daily basis to include setting up a tactical operational center (TOC) Provide technical support for over 400 users and maintained accounts.

●Images over 400 computers to NIPR, SIPR, and CENTRIX. Installed all updated software and joined the domain for operation missions.

● Worked email boxed for Secure Internet Protocol, Non-Secure Internet Protocol. Telecommunication Operator Maintainer December 2006 to

: January 2009 US ARMY Camp Humphery, Korea

●Performed all tasks, duties, and accountability on COMSEC equipment. Accountable for TS and Secret safes. KG 175D, KG 250, Tack lane, Fast lane, KIV7, KIV7M's, SKL, KOI 18, JNN, Juniper, KG184, ANCD, GBS satellites. COMSEC Account Holder/Custodian for one of the biggest accounts in theater.

●Handle and carry out missions for different sites, organizations, and leads in theater. Requisitioned, received, stored, issued and accounted for COMSEC equipment and associated keying material.

● Interpret policies, procedures, and publications as applicable to tactical and strategic telecommunication and message switch centers.

●Worked and managed over 600 users who had SIPR, NIPR and CENTRIX accounts. Help and maintain day to day trouble tickets, daily maintenance services on Cisco routers 2550, 2580.KG 184, and Patch panels for all circuits.

●Maintained daily updates on all required equipment. Load up COMSEC on a daily basis to keep Comm.'s up and running.

●Setup more than 200 VOIPS, 400 computers, maintain SIPR, NIPR, and CENTRIX helpdesk with troubleshooting, operating, maintain, and installing software on computers, and equipment in a tactical operations center/ network operation center.

: Information System Analyst April 2004 to December 2009 US Army Fort Eustis, Virgina

●Mentored and managed personnel in COMSEC with month to month destruction, paperwork, safes, and EKMS system. Made more than 2000 network cables and ran over 3000 feet of cables during missions, and exercises.

●Worked with numerous of units and companies with setting up and installing, and giving classes on Single Channel Ground Airborne Radio System (SINCGARS)

●Deployment: Arifjan Kuwait.

● Telecommunication Operator Maintainer September 2004 to September 2005 US Army Arifjan, Kuwait Setup GBS Satellite, Schedule and maintain VTC's Install more than 200 software on more than 400 computers. Maintain and keep accountability of all Laptops, Desktops, Printers, Digital Senders, Phones. Images more than 300 computers to get operations up and going along with keeping a tracker of all equipment.

●Rebuild a diagram of every work building and present it in briefs. COMSEC Custodian, Army Special Intelligence Communication Center, Yongsan Korea. Telecommunication Operator Maintainer April 2003 to April 2004 US Army Yongsan, Korea Managed and coordinated personnel for the intelligence communication center.

●Provided customer support in the tracking of intelligence products and dissemination. Served as a communication link between analyst and intelligence product. Responsible for user access, training, system upgrades and tempest vulnerability.

●Perform Daily use of extensive cryptographic equipment for security awareness and utilized system on a closed network, providing intelligence support to our commanders and decision-making.

: Telecommunication Operator Maintainer November 2002 to December 2002 US Army Fort Gordon, GA

●Plans, supervises, coordinates, and provides technical assistance for the installation, operation, systems analyst functions, unit level maintenance, and management of multi- functional/ multi-user information processing systems in mobile and fixed facilities. *

●Participates in development of the continuity of operations plan (COOP), information systems plans (ISP), information management plan (IMP), and information management master plan (IMMP). Conducts quality assurance of ADPE operations.

●Controls production operations in support of command or agency priorities. Develops and enforces policy and procedures for facility management. Develops, directs, and supervises training programs to ensure soldier proficiency and career development.

● Organizes work schedules and ensures compliance with directives and policies on operations security OPSEC), signal security (SIGSEC), communications security (COMSEC), and physical security. Writes unit or facility standing operating procedures (SOP). Arranges higher level or contractor support maintenance for assigned equipment. Prepares or supervises the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to information system operations.

●Directs high level programming projects. Briefs staff and operations personnel on matters pertaining to information systems. Operator November 2002 to April 2003 United States Army Fort Gordon, GA Installed, operated, and performed maintenance in Special Intelligence Telecommunications Centers and Strategic Special Intelligence Telecommunications Facilities.

●Operated and installed automated message switches and strategic telecommunications centers using system command consoles, computer terminals, processors, magnetic tape units, disk packs, tape readers, visual display

units, facsimile, and associated COMSEC devices and Processed message traffic. Installed, operated and performed strapping/restriping, PMCS and maintenance on COMSEC devices.

●Performed Battlefield Information Services (BIS), consisting of printing services, publications management, files and forms management, reproduction services, Freedom of Information Act (FOIA)/Privacy Act (PA), Unit Distribution/Official Mail, correspondence management, classified document control, and messenger service within the ISSO. Operated and performed

●Preventive Maintenance Checks and Services (PMCS) on assigned communications equipment, vehicles, and generators. Requisitioned, received, stored, issued, and accounted for COMSEC equipment and associated keying material.

●Interprets publications, policies, and procedures as applicable to tactical and strategic telecommunications and message switching center operations. Performed off-line message recovery and tracer actions. Corrected message and circuit continuity discrepancies. Coordinated with system operators and controllers to resolve system and circuit difficulties. Supervised the operation of computer terminal devices, maintained files and records, composed and edited correspondence and documents as well as generated reports for the ISSO.

●Set up and maintained logs, rosters, status boards, charts, graphs, view graphs, and performed messenger supervisory duties required by information service support. Prepared reports, records, and analysis pertaining to telecommunications operations. Ordered operating supplies and spare parts.

Education High School Diploma --- 2002 Standford Christian Academy Semms, Alabama, USA Skills Analyst, Army, agency, COMSEC, Installing CAT 5, 6 and Cables. CISCO,routers, customer support, Desktop facility management, Fast, facsimile, forms, functional, graphs, HP, imaging, information

Systems Information Systems, ISP, Conducting and maintaining inventories of equipment. Laptops, Linux, Meeting suspense deadlines. Accessing e-mail box and maintaining folders inside of mail boxes. Win7/Win 8/2010/2013. Networking policies, Printers, processors, programming, publications, Quality Assurance, Radios, Installing software, SOP, Strategic, supervisory, switches, switch, System Administrator, systems analyst, Teaching technical support, Technical assistance/telecommunications. VOIP, Blackberries, IPhones, Avaya soft pad. Tactical Operational Center.

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