Anita Castillo

**th First Ave, Apt *

Dudley, MA 01571

774-***-****

OBJECTIVE: To obtain a position in Customer Service where I can utilize my previous skills.

EXPERIENCE: BNY Mellon Corporation, 4400 Computer Drive, Westboro, MA 01581

November 2019 - Life Event Team

December 2021 . took incoming calls and made outgoing calls regarding accounts where the account holder had

passed away and assisted either family members or beneficiary with redeeming the account

or transferring the funds to another account

July 2011 - Call Center Representative

November 2019 . took incoming calls on investment account IRA and individual non-qualified accounts

. processed redemptions and transfers from one fund to another

Digital Federal Credit Union, Donald Lynch Boulevard, Marlboro, MA 01752

July 2007 - Customer Service Representative

July 2011 . took incoming calls on delinquent credit cards and car loans

. processed payments and future payments to bring accounts current

. transferred to mortgage department where I helped with creating modifications on pass due

mortgage accounts to avoid foreclosure on customer’s homes

Charter Communications, Worcester, MA

June 2005 - Customer Service Supervisor

July 2007 . responsible for 13 Customer Service Representatives

December 2000 - Customer Service Representative

June 2005 . took incoming calls to create new accounts and schedule appointments for trouble shooting

Cable and internet service

REFERENCES: Available upon request

Contact this candidate