Customer Service Representative

Deshawn Crawford

Las Vegas, NV *****

adwoj5@r.postjobfree.com

+1-702-***-****

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increase customer’s satisfaction. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

CVS Health - Las Vegas, NV

September 2020 to March 2023

• Resolved customer information and complaints

• Managed client records

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from clients and Members regarding there government health insurance

• Handled online orders and credit card transactions Long Term Care Consultant

Sutherland Global - Las Vegas, NV

July 2016 to October 2017

Helping customers understand their long-term care plans when they become of age. Customer Service Representative

TELUS International - Las Vegas, NV

March 2014 to June 2016

Addressed customer service inquiries in a timely and accurate fashion. Education

Bachelor of Science in Audio Engineering

Full Sail University - Florida

December 2018 to June 2020

High school or equivalent

Palo Verde High School - Las Vegas, NV

January 2001 to June 2005

Skills

• Time management (5 years)

• Stamina (5 years)

• Active listening (10+ years)

• Coordination (5 years)

• Reading comprehension (10+ years)

• Operation monitoring (5 years)

• Complex problem solving (5 years)

• Critical thinking (10+ years)

• Instructing (5 years)

• Landscaping (1 year)

• Construction Laborer (1 year)

• General Labor

• General Laborer

• Service Solution expert (2 years)

• Conflict proficient with Microsoft office suite (5 years)

• High Customer service standards (10+ years)

• Sales

• Typing

• Windows

• Troubleshooting

• Computer Networking

• Financial services

• Quality Assurance

• Technical Support

• Customer service

• English

• Communication skills

• Data entry

Certifications and Licenses

OSHA 10

Present

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