Thomas McDonough

**** ***** ***** **, ** *****

Phone 1-248-***-****

Email: adwoiq@r.postjobfree.com

CAREER OBJECTIVE: To obtain a challenging management position with the opportunity for professional advancement based on performance.

WORK EXPERIENCE:

5/17/2021- Current Nimnicht Chevrolet

Dispatcher

Duties include dispatching all new, used and customer cars to over 45 techs in the shop. Book all warranty, customer pay as well as internal orders. Perform payroll duties for shop personnel. Manage all techs and check that all orders written are done properly. Write up all quick service customers, book all orders and then take waiting customers to the cashier.

1/2016-05/2021 MSXI/FCA

Chrysler/FCA Quality Team champion Specialist/Auditor

Responsible for developing and implementing processes that assist agents in proper claim

Adjudication for FCA NAFTA dealerships, Evaluate and analyze completed claims to validate the accuracy of the processing, in addition to cost savings. Responsible for the overall quality and assessment of the individual agents performance pertaining to the policies and procedures set forth by FCA and MSXI.

Warranty Authorization Center Manager for Canada, Mexico & Europe

Chrysler/FCA

Responsible for the Daily Operations for the Entire team for Warranty Claim payment for

FCA for Canada, Mexico, Brazil and Europe. Manager the agents and there workflow daily.

4/2013-1/2016 Marty Feldman Chev

Dispatcher/Booker/Quality Control Manager/New Car Prep Manager/Warranty Administrator, IT Department

Duties include dispatching all new, used and customer cars to over 30 techs in the shop. Book all warranty, customer pay as well as internal orders. Perform payroll duties for shop personnel. Manage all techs and check that all orders written are done properly. Write up all quick service customers, book all orders and then take waiting customers to the cashier. Work with ADP system. Handle all problems that arise in the shop. Handle all maintenance on shop equipment. Supervise over 40 employees in the shop. Performed all IT department functions, setting up of new software, maintain of witech server, main servers, diagnosis and maintain of security and all computer related functions.

1/2002-3/2013 Van Dyke Dodge

Dispatcher/Booker/Quality Control Manager/New Car Prep Manager/Warranty Administrator, IT Department

Duties include dispatching all new, used and customer cars to over 25 techs in the shop. Book all warranty, customer pay as well as internal orders. Perform payroll duties for shop personnel. Manage all techs and check that all orders written are done properly. Write up all quick service customers, book all orders and then take waiting customers to the cashier. Work with Reynolds and Reynolds system. Handle all problems that arise in the shop. Handle all maintenance on shop equipment. Supervise over 30 employees in the shop. Performed all IT department functions, setting up of new software, maintain of witech server, main servers, diagnosis and maintain of security and all computer related functions.

3/1996-1/2002 Massey Cadillac

Dispatcher/Booker

Duties included dispatching all new, used and customer cars to over 30 techs in the shop. Booked all warranty, customer pay and internal orders. Performed payroll duties. Managed over 40 employees in the shop. Performed problem solving for service department. Handled all aspects of the vehicle from start to finish on customer vehicles as well as new and used cars.

4/1990-3/1996 Kmart/Penske

Store Manager

Duties included handling of all payroll and management decisions. Hiring and firing of all employees. Performed payroll duties. Performed opening and closing of stores, and troubleshooting of problem locations. Managed over 40 store employees and handled all customer relationship concerns. Performed initial customer contact, sales and finalization of bills. Performed accounts receivable and payable duties.

3/1986-4/1990 Murray’s Auto

Warehouse Buyer

Initially hired in as a stock person and worked my way up to warehouse buyer. Experienced in stocking, parts, counter sales and management. Experienced in opening and closing duties as well as purchasing, inventory control and buying of stock for stores.

EDUCATION:

Shrine High School – College Prep

Macomb Community College – Business management/Criminal Justice

REFERENCES: Upon Request

Additional Information: I wish to bring my hard driven and hard work ethics to a company, which I can grow with and make a career not just a job.

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