Debra Smith

Front Desk/ Receptionist Customer Service

West Palm Beach, FL 33401

adwoik@r.postjobfree.com

+1-786-***-****

What I lack in my experience is made up in my personality, my arduous work, and eagerness to learn and grow in all I do. I look forward to working with you and can only hope that I do indeed make you proud. Willing to relocate to: Fort Lauderdale, Miami, FL, Houston, TX Authorized to work in the US for any employer.

Work Experience

Office Assistant

Sunlight Landscape- Pompano Beach, FL

April 2022-Current

Greet guests. Answering all incoming calls and emails and transfer is necessary. Build and maintain strong, long- lasting customer relationships Create estimates as well as schedule all Quotes. Relay customer concerns to management Light bookkeeping Utilize and improve systems already in place Oversee marketing campaigns Doing weekly Invoicing for residents and commercial properties. Contract writing. Direct liaison between all Subcontractors and direct hires.

Assistant Community Manager (continued)

Cambridge Management - West Palm Beach FL May 2021- April 2022

Assist the property manager on special projects, research, and overall management of the management office, clubhouse, and amenities. Immediate supervisor of the maintenance team who services all communal areas, create and manage maintenance records, work orders, and property inspections. ability to plan and manage the team’s work and explain clearly the goals and tasks they are assigned. Maintain an organized and updated resident files and records Assist property manager with violation inspections and follow-up. Being extremely organized with acute attention to detail. Submit all invoices, and ensure vendors get psid in a timely manner. Utilize property management and accounts payable software (Onesite). I report to the property manager on the progress, scope, and completion of work. Reporting any problems or issues to the property manager Answer phones, taking memos and maintaining files, greeting residents, guest and vendors. Perform property inspections/walk-throughs, independently and take detailed reports. Follow established policies and procedures. Including regarded qualifications, screening, and acceptance of applicants for residency. Follow up with all resident and board member requests in a timely manner. Follow through on issues resolved and see the client is satisfied. I am able to interpret association governing documents and enforce all community rules and regulation and bylaws. Any other tasks assigned or directed. Leasing Agent

Cambridge Management - Lake Park, FL

November 2020 to May 2021

Oversee all move-ins and lease renewals. Generate and manage local traffic. Lease apartments to qualified prospects. Prepare lease documents, complete move-in procedures, and provide a high quality of service. We use community software (OneSite) to track apartment home availability, record traffic and leasing activities, manage resident and future resident’s data, and capture critical demographic and other information about existing and future residents., communicating residents needs to the maintenance team and appropriate office staff Getting all guests to listen, access and solving all issues. Being an intervener in escalating issues Accepting applications screenings applicants and working with compliance to get applications approved. Keep sensitive information highly confidential at all times LIHC working relationships with Housing residents and management and vendors processing work orders and closing out work orders faxing, emailing, and phone call correspondent. Front Desk Agent

La Quinta Inns & Suites - West Palm Beach, FL

July 2018 to October 2020

Guest experience maker. Giving personalized direct customer service. Answering phones/ transfer calls. Creating reservations, rate checking or answering any other questions or concerns. Helping whenever needed with various tasks such as folding towels, cleaning rooms, restrooms even unclog a toilet or too. West palm beach

Nighthawk Distribution - West Palm Beach, FL

July 2014 to May 2019

Delivery of newspapers 7 days a week. Being on time and able to work independently. Organization and determination are a huge factor because of the time restraint. I service over 250 people in just a matter of hours. Accurately and quickly as possible.

Education

License in Cosmetology

Empire Beauty School-Appleton - West Palm Beach,

FL March 2017 to December 2017 Certification

Academy of Practical Nursing

June 2009 to December 2009

Diploma

William T. Dwyer High School

August 2006 to May 2007

Skills

Property Leasing Office Management Fair Housing Regulations Property Management Customer Service Call Center Customer Care Front Desk Guest Service Reception Front Office Cash Handling Phone Etiquette Administrative Experience Night Audit Microsoft Office Hotel experience Basic math Guest services Computer literacy Sales Telecommunication Filing Data Entry Upselling Clerical Experience Hair Styling Nail Care Proficient in multitasking, global, and inviting, works well under pressure. Microsoft Word, Microsoft Excel Type 40 wpm Certifications and Licenses

• CNA License (Not Active)

• Cosmetology License (Valid)

• Driver's License (Valid)

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