Customer Service Food Runner
Resume:
Jaime Jimenez
Los Angeles, CA *****
adwoh5@r.postjobfree.com
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Authorized to work in the US for any employer
Work Experience
Bartender
3rd Base LA - Los Angeles, CA
October 2019 to January 2023
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Operated POS terminals to input orders, split bills and calculate totals.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Partnered with team members to efficiently serve food and beverages.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances. Bartender/Server
Sunsetrooftop - Los Angeles, CA
June 2018 to August 2021
• Managed closing duties, including restocking items and reconciling cash drawer.
• Operated POS terminals to input orders, split bills and calculate totals
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Providing a full dine-in experience
Food Runner
TAO Los Angeles - Los Angeles, CA
November 2016 to May 2018
• Assisted servers with table settings and beverage refills during busy periods.
• Inventoried food supplies to determine needs and replenish stations.
• Completed final preparations of dishes and quickly delivered items to customers.
• Reset tables between guests, including refilling condiments and wiping down all surfaces.
• Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
• Immediately bussed tables when guests left to prepare for the next party.
• Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
Server
Bjs Restaurants Inc - Los Angeles, CA
February 2012 to November 2016
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Operated POS terminals to input orders, split bills and calculate totals.
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Greeted newly seated guests quickly and efficiently. Team Member
AMC Century City - Century City, CA
January 2010 to August 2014
• Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
• Checked system for seat availability and provided customers with available options.
• Counted cash at shift end and tallied to reconcile with tickets sold.
• Provided customers with special information regarding chosen show or upcoming releases.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Server
Tamara's Tamale - Los Angeles, CA
May 2006 to March 2010
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Operated POS terminals to input orders, split bills and calculate totals.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Answered phones politely and promptly, accurately recording and confirming reservations. Education
GED
Los Angeles City College - Los Angeles, CA
Skills
• Effective customer upselling
• High-volume dining
• Point of Sale (POS) system operations
• Special dietary requirements
• Prompt table clearance
• Food safety understanding
• Liquor, wine and food service
• Wine pairings
• Buffet setup and takedown
• Dining customer service
• Bussing expertise
• Menu knowledge
• Safe food handling
• Problem resolution
• Customer service
• Serving Experience
• Bartending
Certifications and Licenses
Food Handler Certification
Bartender License
TABC Certified
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