Service Representative Customer
Resume:
Sara Womack
Property management with * years experience
East Moline, IL 61244
********@*****.***
Property management with 10+ years of customer service and cash handling experience. Authorized to work in the US for any employer
Work Experience
Community Manager
Mississippi Mobile Home Community- Choice Properties - East Moline, IL April 2019 to Present
Work with maintenance staff to prioritize work orders for the property. Market available units for new residents, make lease agreements, collect rents, make deposits as necessary.
Perform necessary collection efforts on delinquent accounts, file evictions with attorney. Property maintenance when necessary.
Store Manager
Loan Master - Moline, IL
December 2018 to July 2019
assist customers in obtaining Title loans or Installment payday loans. daily balances of manual checkbooks and daily deposits. Marketing to local businesses, field calling customers, and maintaining daily collection logs.
Property Manager
Breckenridge Apartments - Davenport, IA
October 2018 to March 2019
sign new leases with new tenants, deposit rents, collect rents, answer phones, contact vendors for equipment repairs, walk property daily for trash and to inspect all security lights and doors are working properly, file evictions with attorney.
Customer Service Representative/ Move consultant
TWO MEN AND A TRUCK® - Davenport, IA
March 2018 to January 2019
March 2018 to January 2019
Assist customer in booking moves across town or across the country. Perform on-site estimates for customers moving long distance. Daily paperwork.
Assistant Property Manager
High Cliff Estates - Milan, IL
April 2011 to September 2017
Prepare bank deposits, reconcile petty cash and rent monies, filing resident files, complete new or renewed leases. Answering phones, show homes for sale or lease option. Service Clerk/Cook
Casey's General Store - Milan, IL
April 2012 to October 2012
Operated cash register
Accepted and prepared customer orders for pizza and other food items Performed daily cleaning and stocking duties
Manager
Advance America - Davenport, IA
February 2010 to April 2011
Provided assistance to customers in-store and over the phone in obtaining loans Prepared bank deposits, reconciled daily payments
Maintained customer payment arrangements, followed up with collection efforts Utilized marketing techniques to up-sell available products Education
GED
Clinton Community College
December 2001 to August 2002
Clinton High School
August 1990 to December 1993
Skills
• SCHEDULING
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Management (8 years)
• Sales (8 years)
• Schedule Management (Less than 1 year)
• Marketing (3 years)
• Property Management (9 years)
• Property leasing (9 years)
• Property Maintenance
• Office Management
• Administrative Experience
• Microsoft Outlook
• Computer skills
• Typing
Certifications and Licenses
IA driver’s w
March 2017 to October 2024
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service: Practical Situations — Proficient May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Electronic Medical Records: Best Practices — Highly Proficient May 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Expert
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Expert
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Work style: Conscientiousness — Proficient
February 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Office manager — Proficient
May 2022
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Co-founder of Street friends of the Quad Cities.
My husband and I have a 501-c organization that helps the homeless population in the Quad City area with personal hygiene products, clothing, and blankets.
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