kelsey mcghee

Morrilton, AR *****

adwoeq@r.postjobfree.com

+1-501-***-****

Work Experience

Customer Service Representative

ROBINSON ENTERPRISES, INC - Morrilton, AR

April 2022 to February 2023

I would answer the phone and emails from customers from prisons/jails making their weekly or monthly commissary orders. I would have to gather all their information and enter their order into the system and prepare it to go to the back to be pulled and shipped. I would have to answer email's with question's or issues a customer may have had occur. I also had to issue credit's for customer's that had damages or missing products from previous shipments. I also would have to file and send/receive faxes from customer's. Then whatever else was needed from me from management I would do it. Assistant Store Manager

Murphy USA - Morrilton, AR

April 2019 to February 2022

I open the store, count lottery, count deposit, transfer all to computer so i can send to HR, do gas surveys, make bank deposits, order merchandise for the store, stock, clean, schedule package pickups, train new employees, all while handling customers in between all this. Customer Service Representative

Petit jean meats - Morrilton, AR

October 2020 to January 2021

I answer the phone, take orders, process payments, process orders and make sure they get out on timely basis. I also pack orders if absolutely necessary, I track packages and make sure they arrive in a timely manner. I also call companies for payment, bill invoices, and file important documents. Customer Service Representative

Petit jean meats - Morrilton, AR

October 2018 to January 2019

I answered phones, took payments, placed orders, shipped items, tracked packages, sent re-placements. Cashier/Customer Service

homerun mart - Morrilton, AR

March 2018 to September 2018

I greeted customers, checked people out, ran the cook station, cleaned the store accordingly, stocked/ counted merchandise, closed the store, did whatever needed to be done to keep the store up and running on a daily basis.

Customer Service Representative

Petit jean meats - Morrilton, AR

October 2017 to January 2018

Responsibilities

I had to take phone calls for order, I had to take credit card payments, I had to complete corporate order, I had to file all of our orders properly, I had to get the orders ready to be sent to the back to be filled, I had to track packages, and answer and questions that was pertaining to anything our customer needed to know about our products or our business.

Accomplishments

I learned how to be more organized, how to properly do office work, to be more sufficient with my work. Skills Used

typing, telephone communications, filing properly, and keeping everything organized and ready for shipment.

Certified Nursing Assistant

Area Agency on Aging - Morrilton, AR

September 2016 to October 2017

I cook, clean, run errands, file paperwork, read and make sure my files are accurate and turned in on time, bathe, assist giving medicine,and anything else my client needs throughout the time I'm at my clients home

Customer Service Representative

petit jean meats - Morrilton, AR

October 2015 to December 2015

Responsibilities

I had to take phone calls for order, I had to take credit card payments, I had to complete corporate order, I had to file all of our orders properly, I had to get the orders ready to be sent to the back to be filled, I had to track packages, and answer and questions that was pertaining to anything our customer needed to know about our products or our business.

Accomplishments

I learned how to be more organized, how to properly do office work, to be more sufficient with my work. Skills Used

typing, telephone communications, filing properly, and keeping everything organized and ready for shipment.

Life Skills Instructor

pathfinders - Morrilton, AR

February 2015 to June 2015

Responsibilities

I had to take clients to work, go pick them up, cook for them, give them showers, take them to rd. appointments, basically help them do the things they couldn't do for themselves. Skills Used

Patience, how to be more focused, how to work at a steady pace Customer Service/Sales Associate

Petit jean meats - Morrilton, AR

October 2014 to December 2014

Responsibilities

I had to take orders, process orders, help customers with decisions on ordering products, had to get order sent out to customers, had to complete work orders, and file documents. Skills Used

computer, typing, customer service, filing, postage. Residential Care Assistant

conway human development center - Conway, AR

August 2013 to December 2013

Responsibilities

I had to take care off individuals with developmental disabilities. I had to get them to class, make sure they had there snacks, make sure they are clean and well groomed, I had to prepare there dinner, then I had to give them a bath and make sure they were in bed properly. Skills Used

CPR and First aide

customer service representative

sykes enterprises - Morrilton, AR

November 2011 to June 2013

Responsibilities

I would answer the phone and assist customers that had questions about there mortgages they have with Wells Fargo. I would answer questions about payments, billing statements, insurance questions, escrow questions, automatic withdrawal questions, really just anything that the customer needed or wanted to know about there mortgage.

Skills Used

Typing

voice control

computer skills

communication

multi-tasking

overnight stocker

Wal-Mart - Connecticut

June 2011 to October 2011

Responsibilities

I had to restock the shelves with the merchandise that the store carried and then I would have to make sure that the product that was put out was lined up neatly and ready to start the next business day. Skills Used

Manual pallet jack

manage time

work fast and consistent

Education

High school diploma

morrilton high school - Morrilton, AR

August 2006 to May 2010

Skills

• Customer Service

• Developmental Disabilities Experience

• Microsoft Outlook

• Computer Skills (10+ years)

• Communications (7 years)

• Escrow

• Shift Management

• Typing

• Microsoft Word

• Microsoft Excel

• EMR Systems

• Microsoft Office

• Medical Office Experience

• Medical Terminology

• Vital Signs

• Store Management Experience

• Merchandising

• Medical Records

• Management

• Front desk

• HIPAA

• Patient Care

• Experience Administering Injections

• Management

• Computer literacy

• Cash handling

• Hospitality

• Multi-line phone systems

• Transcription

• Administrative experience (2 years)

• Administrative experience (2 years)

• administrative and business operations (2 years)

• Conflict management

• Financial services

• IVR

• Workday

• Clerical experience

• Microsoft Access

• QuickBooks

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

AED Certification

First Aid Certification

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