Service Representative Customer
Resume:
kelsey mcghee
Morrilton, AR *****
*************@*****.***
Work Experience
Customer Service Representative
ROBINSON ENTERPRISES, INC - Morrilton, AR
April 2022 to February 2023
I would answer the phone and emails from customers from prisons/jails making their weekly or monthly commissary orders. I would have to gather all their information and enter their order into the system and prepare it to go to the back to be pulled and shipped. I would have to answer email's with question's or issues a customer may have had occur. I also had to issue credit's for customer's that had damages or missing products from previous shipments. I also would have to file and send/receive faxes from customer's. Then whatever else was needed from me from management I would do it. Assistant Store Manager
Murphy USA - Morrilton, AR
April 2019 to February 2022
I open the store, count lottery, count deposit, transfer all to computer so i can send to HR, do gas surveys, make bank deposits, order merchandise for the store, stock, clean, schedule package pickups, train new employees, all while handling customers in between all this. Customer Service Representative
Petit jean meats - Morrilton, AR
October 2020 to January 2021
I answer the phone, take orders, process payments, process orders and make sure they get out on timely basis. I also pack orders if absolutely necessary, I track packages and make sure they arrive in a timely manner. I also call companies for payment, bill invoices, and file important documents. Customer Service Representative
Petit jean meats - Morrilton, AR
October 2018 to January 2019
I answered phones, took payments, placed orders, shipped items, tracked packages, sent re-placements. Cashier/Customer Service
homerun mart - Morrilton, AR
March 2018 to September 2018
I greeted customers, checked people out, ran the cook station, cleaned the store accordingly, stocked/ counted merchandise, closed the store, did whatever needed to be done to keep the store up and running on a daily basis.
Customer Service Representative
Petit jean meats - Morrilton, AR
October 2017 to January 2018
Responsibilities
I had to take phone calls for order, I had to take credit card payments, I had to complete corporate order, I had to file all of our orders properly, I had to get the orders ready to be sent to the back to be filled, I had to track packages, and answer and questions that was pertaining to anything our customer needed to know about our products or our business.
Accomplishments
I learned how to be more organized, how to properly do office work, to be more sufficient with my work. Skills Used
typing, telephone communications, filing properly, and keeping everything organized and ready for shipment.
Certified Nursing Assistant
Area Agency on Aging - Morrilton, AR
September 2016 to October 2017
I cook, clean, run errands, file paperwork, read and make sure my files are accurate and turned in on time, bathe, assist giving medicine,and anything else my client needs throughout the time I'm at my clients home
Customer Service Representative
petit jean meats - Morrilton, AR
October 2015 to December 2015
Responsibilities
I had to take phone calls for order, I had to take credit card payments, I had to complete corporate order, I had to file all of our orders properly, I had to get the orders ready to be sent to the back to be filled, I had to track packages, and answer and questions that was pertaining to anything our customer needed to know about our products or our business.
Accomplishments
I learned how to be more organized, how to properly do office work, to be more sufficient with my work. Skills Used
typing, telephone communications, filing properly, and keeping everything organized and ready for shipment.
Life Skills Instructor
pathfinders - Morrilton, AR
February 2015 to June 2015
Responsibilities
I had to take clients to work, go pick them up, cook for them, give them showers, take them to rd. appointments, basically help them do the things they couldn't do for themselves. Skills Used
Patience, how to be more focused, how to work at a steady pace Customer Service/Sales Associate
Petit jean meats - Morrilton, AR
October 2014 to December 2014
Responsibilities
I had to take orders, process orders, help customers with decisions on ordering products, had to get order sent out to customers, had to complete work orders, and file documents. Skills Used
computer, typing, customer service, filing, postage. Residential Care Assistant
conway human development center - Conway, AR
August 2013 to December 2013
Responsibilities
I had to take care off individuals with developmental disabilities. I had to get them to class, make sure they had there snacks, make sure they are clean and well groomed, I had to prepare there dinner, then I had to give them a bath and make sure they were in bed properly. Skills Used
CPR and First aide
customer service representative
sykes enterprises - Morrilton, AR
November 2011 to June 2013
Responsibilities
I would answer the phone and assist customers that had questions about there mortgages they have with Wells Fargo. I would answer questions about payments, billing statements, insurance questions, escrow questions, automatic withdrawal questions, really just anything that the customer needed or wanted to know about there mortgage.
Skills Used
Typing
voice control
computer skills
communication
multi-tasking
overnight stocker
Wal-Mart - Connecticut
June 2011 to October 2011
Responsibilities
I had to restock the shelves with the merchandise that the store carried and then I would have to make sure that the product that was put out was lined up neatly and ready to start the next business day. Skills Used
Manual pallet jack
manage time
work fast and consistent
Education
High school diploma
morrilton high school - Morrilton, AR
August 2006 to May 2010
Skills
• Customer Service
• Developmental Disabilities Experience
• Microsoft Outlook
• Computer Skills (10+ years)
• Communications (7 years)
• Escrow
• Shift Management
• Typing
• Microsoft Word
• Microsoft Excel
• EMR Systems
• Microsoft Office
• Medical Office Experience
• Medical Terminology
• Vital Signs
• Store Management Experience
• Merchandising
• Medical Records
• Management
• Front desk
• HIPAA
• Patient Care
• Experience Administering Injections
• Management
• Computer literacy
• Cash handling
• Hospitality
• Multi-line phone systems
• Transcription
• Administrative experience (2 years)
• Administrative experience (2 years)
• administrative and business operations (2 years)
• Conflict management
• Financial services
• IVR
• Workday
• Clerical experience
• Microsoft Access
• QuickBooks
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
AED Certification
First Aid Certification
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