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Customer Service Rep

Location:
Visalia, CA
Posted:
April 21, 2023

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Resume:

David Fernandez

**** *. **** ***

Porterville, Ca. 93257

559-***-****

adwoep@r.postjobfree.com

Career objective:

Provide exceptional customer service, specialize in knowledge of product base, and maintain quality and safety through best choice decision for Company business. Build long term business relationships through commitment of training and education of product base.

Education: 1980 High School Graduate Strathmore High School

1986 Graduate of Porterville Community College AA Degree

Graduate of Dale Carnegie School of Public Speaking

Grundfos Certificate of Basic Ground Water & Basic Pump 1

Cal Poly Certificate Basic Pipeline Hydraulics 1 & Basic Pump 1

Pacific Stihl, Husqvarna and Echo Service School Certificates

GICL Certificate / Graduate Institute of Cooperative Leadership

5/15/19 – to Date - Account Manager – Allied Packaging – Visalia Calif.

Responsible for supporting over 300 accounts for Allied Packaging involving industrial, warehousing and agricultural accounts in Kern, Kings, Tulare, Fresno and Madera Counties. Allied Packaging is a servicing dealer for Wulftec Wrapping Equipment, Bestpack Case Sealers, Kwiklok Closure Equipment, Shippers Airbags and Polychem Strapping. Allied Packaging also supplies all the consumable commodities for all the Companies mentioned. As the Account Manager my role was to support the sales of all the consumables for the equipment mentioned as well as new equipment purchases, and service questions involved with our customers day to day business.

1/24/17 -5/1/19 – Maintenance Planner – Bluescope Buildings NA Visalia Calif.

Responsible for purchasing, receiving, inventorying and release of maintenance parts used to support a Steel Building Manufacturing plant that operates 16 hours a day. Research repair parts or substitute parts for Manufacturing equipment built in early 1940 to current. Manage parts crib of 2400 + parts including creating location scheme, updates and monthly cycle counts. Responsible for weekly/monthly PM scheduling for equipment maintenance verification.

34 Year and 4 Month Career with Fruit Growers Supply Co.

2011 – 06/01/16 - Packinghouse Sales / Service Rep.

Handled sales of packinghouse equipment and special purchase request from member packinghouses. Responsible for Macro Bin purchases and recycle of damaged Macro Bins. Researched and resolved special needs with outdated equipment needing parts and service. Worked as liaison between vendors and customers with service issues of consumable products used in fruit processing plants. Made sales calls to current customer base to increase sales opportunities. Also made appointment / cold sales calls to new & prospective customers. Responsible for handling sales of 4.8 million dollars in sales 2012, 4.4 million dollars in 2013 and 4 million dollars in 2014.

1995-2011 – Operations Center Manager

Responsible for day to day operations of warehouse / retail store for Cooperative / Public Operation Center for Fruit Growers Supply Co. 934 W. Scranton Ave. Porterville, Ca. 93257. Grew business from a 5 million Dollar per year / 8 employees Operation Center to a 15 million Dollar per year / 19 employees Operation Center. Responsible for Yearly Sales and Expense budgeting. Responsible for Monthly and Yearly inventories of a 2 million Dollar inventory. Responsible for handling alarm calls. Involved with local community through service club involvement. Served on Porterville Chamber of Commerce as a Board of Director 2004-2005. Responsible for Monthly Safety Training and injury and accident reporting. Responsible for Product Knowledge Training of inventory sold (Orchard Maintenance and Harvesting, Power Equipment, Packaging Goods, Safety Items, Pesticides, Herbicides and Irrigation). Successfully implemented two different Inventory Programs during my time as Manager (Revelations & SAP). Responsible for resolving all Customer Service Issues. Monthly customer service / support calls at customer’s business locations. Accounts receivable role of responsibility to contact accounts assigned to your store for payment information and work as liaison between accounting department and customer.

1990-1995 – Warehouse Sales Supervisor

Responsible for 8 employees and scheduling of daily work assignments involving daily sales, stocking, cycle counting, shipping and receiving of inventory. Researched inventory discrepancies (Shortage & Overages) to find product sold or received incorrectly. Supported FIFO inventory processes to keep inventory at a premium level. Routinely kept inventory locations updated through computer updating. Responsible for daily safety aspects of business (daily forklift inspections, propane refueling, employee injury and accident reporting, monthly inspections of fire protection equipment and alarm system checks). Placed special and stock inventory orders with vendors. Helped with warranty and service repair on product purchased and inventoried.

1986 – 1990 – Purchasing Agent

Responsible for ordering all Orchard Harvesting and Maintenance inventory, Automotive Supplies inventory and Direct Special order items per customer’s request. These items were appliances, electrical items (pumps, panels and switches), Irrigation items (sprinklers, pumps, fittings and filters) and any item our customer requested research on.

1982- 1986 – Warehouse Sales Person

Provided customer service to an agricultural based customer and local public business. Handled daily cash and account sales billing transactions of walk-in customers and over the phone sales. Handled daily UPS service for both business and customers. Stocked and cleaned stored inventory displays. Created store displays for best product exposure to aid in sales of product and customer visibility. Responsible for shipping and receiving of inventory. Unloading and loading of trucks via forklifts. Daily janitorial duties of store and warehouse areas.



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