Deputy Clerk Customer Service
Resume:
Patrice LeBlanc
Erath, LA *****
*******.*********@*****.***
Objective:
Professional, people-oriented employee seeking full time position. Qualifications:
-Degree and experience in Social Services
-Managerial experience at a public library
-Experience with legal system as Deputy Clerk in Criminal Department of the 15th Judicial District
-Strong background in customer service
-Excellent written and verbal communication skills with an eye for detail
-Self-starter with a strong work ethic
Employment History:
Vermilion Parish Clerk of Court-Criminal Department December 1, 2020-Present
Responsibilities include:
-Clerical processing and creating documents for, and scheduling of court activities for the 15th JDC court system.
-Working closely with attorneys, judges, etc.
-Customer service.
Vermilion at Eastridge-Evening Receptionist
January, 2022-February. 2023
Responsibilities included:
-Greeting and assisting families and visitors.
-Assisting residents as needed.
-Maintaining and enforcing mask and sign-in policy during Covid-19 pandemic.
-Assisting HR director with maintaining personnel and resident files, answering phones, etc.
Vermilion Parish Public Libraries November, 2013-July, 2020 Erath Branch
Branch Manager
Responsibilities included:
-The direction, supervision and effective operation of the library branch.
-Having thorough knowledge of the automated system used for circulation and research.
-Providing quality service to patrons.
-Working closely with other Branch Managers to enforce system-wide approach to good service and effective programming.
-Keeping abreast of current library trends and studies to determine needs for improved services.
-Establishing a strong working relationship with patrons, community and schools.
-Researching and ordering all books and items for the Erath branch.
-Compiling daily and monthly reports of patron circulation, requests, program attendance, reference questions, etc.
-Managing monies from faxes, copies, fines, etc.
-Weeding and discarding items.
Steps Recovery Center November, 2012-November, 2013 Education Coordinator/House Supervisor
Responsibilities included:
-Implementing and monitoring home school/GED programs for clients, as well as extracurricular and volunteer activities.
-Teaching life skills lessons daily.
-Planning, shopping for and preparing appropriate meals for clients.
-Implementing procedures for house maintenance by clients and staff.
-Overseeing all maintenance by outside companies and inspections done to house and grounds.
-General substance abuse tech duties such as monitoring, transporting, charting and working with clients individually and in groups.
Share Care USA January, 2012-May, 2012
Family Service Coordinator-Temporary position
LA Early Steps Program
Responsibilities included:
-Coordinating services for infants and toddlers with disabilities, as well as for their families. Worked as part of a multidisciplinary team of professionals providing services.
-Acquired available resources within the community and developing informal and new resources in order to meet clients' needs.
-Complied with time lines and regulations of the LA Early Steps program.
-Handled all administrative duties for caseload of 35-40 clients. Books-A-Million August, 2008-November, 2009
Merchandising Specialist
Responsibilities included:
-Effectively merchandising book and non-book merchandise.
-Creating solutions for displaying areas with slower selling products.
-Trained employees in merchandising techniques.
-Excelled at customer service and selling add on products. Home Instead Senior Care 2000-2002
Assistant Administrator/Marketing Director
Responsibilities included:
-Staff scheduling, placing caregivers with elderly clients in need of assistance with aspects of daily living.
-Also served as marketing director for the agency. Goodwill Industries 1997-2000
Family Service Coordinator
Responsibilities included:
-Coordinating services for infants and toddlers with disabilities, as well as for their families. -Worked as part of a multidisciplinary team of professionals providing services.
-Acquired available resources within the community and developing informal and new resources in order to meet clients' needs.
-Compliance with time lines and regulations of the LA Childnet program.
-Handled all administrative duties for a caseload of 35-40 clients. Acadiana Alternatives 1996-1997
Family Service Coordinator
-Coordinating services for infants and toddlers with disabilities, as well as for their families.
Education:
University of Louisiana at Lafayette
BS in Child and Family Studies/Minor in Elementary Education
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