Shemeka Duncan

**** * ********** ** ***** Rouge, LA 70812

225-***-****

adwodz@r.postjobfree.com

SUMMARY

Specializes in customer service and order entry, with over 10 years of experience. Knowledge and experience utilized by several industries. Possess excellent communication and problem solving skills. Work well as part of a team or independently and require minimal supervision. Willing to learn new skills and take on projects of increasing responsibility.

EMPLOYMENT

Loomis, Baton Rouge, LA May 2013-Present

Receive, verify, sort, disperse and account for (maintain inventory of) vault cargo items.

Armed Vault Worker

Take in items from the truck that goes on route on a daily base and to make sure that what they have collected was the same has what we have on order.

• Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag, or against the listing provided for such bags, boxes or containers.

• Count items, record amounts and serial numbers, sign and date receipts and manifests.

•Sort individual cargo items by route.

• Communicate verbally with co-workers and with customers via telephone.

The Home Depot/Your Other Warehouse, Baton Rouge, LA 2006-2012

Specialty plumbing, door hardware and lighting division

Order Entry Representative/Customer Service Representative

Provided customer service skills contacting vendors on pricing and availability of products, met deadlines (same day entry), achieved departmental accuracy goals and productivity working closely with other departments such as Sales Support and Credit to solve customer issues.

Processed over 300 orders daily, maintained accuracy level of 99.80% or better

Awarded several merit badges for providing excellent customer service

Selected by leadership to work on several special projects involving consumer services

Cross trained co-workers on the order entry process flow and systems

Convergys, Baton Rouge, LA 2000-2005

Customer Service Center for Sprint Cellular

Customer Service Specialist

Provide customer service and sales to Sprint cellular customers in an in-bound call center. Answered billing questions, assisted with activations, and provided troubleshooting.

consistently met or exceeded all sales and quality assurance goals.

received numerous bonuses for up-selling products and services to new and existing customers.

EDUCATION

Associate of Business Technology, Remington College Baton Rouge, Louisiana

Bachelor of Computer Science, Southern University Baton Rouge, Louisiana

COMPUTER SKILLS

Basic Computer Skills, AS400, Premier, Excel

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