Lisha Petty

*** ** **

Palisades, CO.*****

917-***-****

lishapetty@gm ail.com

General Manager

Extensive General Manager and with emphasis on training excellence. Loyal, dynamic,positive, results-focused, team oriented, quick learner, self-starter and motivator. Proven track record with award winning management, accomplished marketing strategies, successful customer base, growth and retention, employee turnover well below company and industry average.

More than thirty years of professional restaurant and management experience. Exemplify leadership qualities and professionalism. Hard working and energetic.

Extensive background in customer-oriented service operations and business development, including sales, marketing, training, budgeting, and new system setup. Excellent communication skills: maintain positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately, resolving discrepancies promptly.

*Management supervision

*Training and development

*Successful General management experience ( six million+ annually)

*Maximizing kitchen productivity, ongoing training and constant re-evaluation

*Consistent annual sales growth

*Customer service, respond rapidly to customer concerns and needs.

PROFESSIONAL EXPERIENCE:

Big Red F Company- Jax Fishhouse and Oyster Bar

General Manager

Kansas City

June 2020-Feb. 2022

Responsible for the reopening and the re-branding of the restaurant after a five month closure due to Covid, with a full menu and new management staff. Retraining of returning staff, cleaning and organizing of the restaurant, incorporating new procedures, hiring and training of needed staff. Adhering to all of the state mandated Covid protocol and adhering to company policies and procedures. Surpassing the budget set forth for sales and the p&L by the company and growing customer base. Maintaining a constant 4.8 review from all review sites.

General Manager

Boomin Brands- Bonefish Grill

Leawood Kansas- Wichita Kansas

2012-2019

Complete knowledge and proficiency in all areas of operations to include all kitchen, service and management jobs. Ordering of food, liquor and supplies. Execute menu, assure quality control and minimize waste. Stepping as kitchen manager alongside the general manager. Responsible for building incremental sales, customer service and relation. Involved in all hiring and training of kitchen staff and front of the house staff. Developing new managers for the area. Profit and loss on a daily basis maintained and surpassed on a weekly/monthly/yearly basis.

Owner/Operator

Bloomin Brands- Outback Steakhouse

Brooklyn, NY.

2007-2012

Involved in all areas of operations, from A to Z. Involved in all of the hiring and training of kitchen staff and service staff. Customer service and relationship building/retention. Overseeing of all office management to include, invoicing, scheduling, reporting and marketing. The development of managers for other locations. Community involvement for visibility. Complete knowledge in all areas to include daily/monthly/yearly p&l. Demonstrated constant growth in yearly sales and p&l, also increase in guests count year over year. Regional Director of Training for the NYC/LI Metro Area Bloomin Brands

2005-2007

Working alongside the Joint Venture Partner for the NYC/LI area, covering fourteen restaurants involved in all training aspects, new food and liquor rollouts, coordinating all new store openings, hiring and training. Organizing all regional meetings and teach backs, daily visits to all restaurants to maintain the standards of the company.

East Coast National Regional Director of Training

Bloomin Brands

2003-2005

Working alongside the Regional Vice President of the Northeast coast. Directed training initiatives to encompass 150-200 restaurants on the East Coast, supporting regulated growth in revenue over the course of three years. Conducted detailed analysis of performance involving customer service, financials, liquor and labor cost, operating standards and regulatory compliance to identify areas of opportunity and implement action plans for improvement. Liaison between home office and the field operations to drive national rollouts, material and provide effective curriculum development. Design and produced educational training videos and facilitated workshops. Assistant Manager

Bloomin Brands- Outback Steakhouse

South Florida

2001-2003

Complete knowledge of all areas of operations to include and not limited to kitchen and service management, training, ordering of supplies, adherence to budget plans and creating actions plans, hiring and staffing. Increase of sales year over year and implementation of new pos system. Opening Unit Training Coordinator and Area Training Technician Bloomin Brands- South Florida

1998-2001

Position to include working alongside the area Joint Venture Partner of South Florida region, encompassing twenty restaurants and opening of ten new restaurants throughout the East Coast and South Florida. Responsible for training of the dining room service operations. Coordinated and rolled out of all new food and liquor initiatives and first ever curbside takeout service. Responsible for organizing and coordinating all area special events in the community. Involved with training of all new management staff. Head Bartender/Trainer/Key Employee

Bloomin Brands

South Florida

1994-1998

References Upon Request

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