Erica Morris

CUSTOMER SERVICE PROFESSIONAL

North Las Vegas, NV 89030

adwod5@r.postjobfree.com

+1-702-***-****

10+ years in specialization of Customer Service. Attentively committed to customer satisfaction, managing customer conflicts and complaints. Effective in face to face, online, and telephone interaction with customers. Flexible, proficient, and able to learn new task quikly. Willing to relocate to: Las Vegas, NV - Henderson, NV - Nye County, NV Authorized to work in the US for any employer

Work Experience

GRA

Caesars Entertainment - Las Vegas, NV

March 2022 to Present

I've been doing housekeeping for a few years. I enjoy cleaning, organizing, and whatever is necessary to establish a sanitary and pleasant smelling environment while following and abiding all safety guidelines. Caregiver/Personal Assistant

self-employed - Las Vegas, NV

August 2021 to February 2022

I provide personal assistance to clients who need help with personal matters like shopping or house cleaning.

Customer Service Representative

Anthem Blue Cross BlueShield - Las Vegas, NV

February 2021 to July 2021

•

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Monitored claims and physician-related services

• Handled billing issues and order inquiries

• Interacted with customers through live chat

Customer Service Representative

Next Level Business Services - Las Vegas, NV

May 2020 to February 2021

I assisted customers with placing online orders as well as assisted customers with account questions and payments. Responded to emails, live chats, and inbound calls.

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Handled online orders and credit card transactions Customer Service Representative

310 Nutrition - Las Vegas, NV

January 2020 to April 2020

Inbound/Outbound calls

Live chats with Cx

Responded to Cx emails

Placed orders

Met daily quotas in all areas

Customer Service Representative

Nexwear - Las Vegas, NV

May 2019 to November 2019

Answered phone calls, responded to customers emails, provided accurate customer service to all customers including making sales and saving existing customers from cancellation. Customer Service Representative

Alorica - Las Vegas, NV

August 2016 to April 2018

Check to ensure that appropriate changes were made to resolve customers' problems. Transmit correspondence or medical records by mail, e-mail, or fax. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.

Customer Service Representative

Sitel - Las Vegas, NV

December 2014 to July 2016

Prepare insurance claim forms or related documents and review them for completeness. Review insurance policy to determine coverage.

Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Security Guard

CSC-Contemporary Services Corporation - Las Vegas, NV April 2012 to April 2016

Act as oversight or security agents for management or customers. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Customer Service Representative

Precision Opinion - Las Vegas, NV

March 2013 to July 2014

Explain products or services and prices, and answer questions from customers. Conduct client or market surveys in order to obtain information about potential customers.

Support, plan, and coordinate operations for single or multiple surveys. Recruiter

College of Southern Nevada - Las Vegas, NV

August 2011 to February 2012

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors. Education

Diploma in Basic

Eisenhower Senior High School - Rialto, CA

June 1990

Skills

• Microsoft, Excel, Word, PowerPoint (10+ years)

• Warehouse Associate (5 years)

• Shipping Receiving (5 years)

• General Labor (10+ years)

• Customer Support (10+ years)

• Customer Care (10+ years)

• Call Center (7 years)

• Customer Service (10+ years)

• CSR (10+ years)

• Microsoft Office (5 years)

• Data Entry (10+ years)

• Word Processing (10+ years)

• Databases (10+ years)

• Medical Records (3 years)

• Administrative Experience (5 years)

• Recruiting (2 years)

• Security (3 years)

• Salesforce (5 years)

• Quality Assurance (5 years)

• Phone etiquette (10+ years)

• CRM Software (5 years)

• Account Management

• Cold Calling

• Sales

• Business Development

• Pricing

• Marketing

• Negotiation

• Research

• Conflict management

• Live Chat

• Personal Assistant Experience

• Caregiving

• Residential Cleaning

• Technical Support

• Janitorial experience

• Cleaning

Certifications and Licenses

Exceptional Customer Service Certificate

December 2019 to Present

I completed a training course in customer service procedures and received a certificate for passing the course.

CPR Certification

First Aid Certification

Assessments

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Expert

November 2021

Identifying and resolving common customer issues

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

1. Socially Perceptive

• Troubleshooter

• Patience

• Goal oriented

• Reliable

• Trustworthy

• Creative

• Empathetic

Contact this candidate