Data Entry Customer Service

Jamia Beecham,

***** * *** *** #* Phoenix, AZ ***21 773-***-**** adwocf@r.postjobfree.com

Objective

Seeking a position utilizing my educational training and skills attained with opportunity and advancement while demonstrating quality leadership through effective communication skills and conflict management Experience

Loyola University Medicine - Maywood IL

Team Lead/ Patient Access October 2015- May 2021

● Maintains partnerships with designated clinical partners to ensure achievement of aligned goals

● Perform 100+ customer calls daily to assist patients and physicians requesting referrals and appointments

● Assist with pre-registering patients for appointments and update demographic and insurance information Capital One Bank – Berwyn IL Customer Service Specialist August 2012-August 2014

● Answers inquiries by clarifying desired information; researching, locating, and providing information

● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

● Fulfills request by clarifying desired information; completing transaction; Accepting payments Underground Station – Calumet City, IL Assistant Manager & Customer Service January 2010 - March 2012

● Performed superior in person and phone customer service

● Balanced cash register, receipts, and inventory

● Separated components of cash handling-collecting, made deposits, and performed reconciliation

● Secured premises, patrolled property, monitored surveillance equipment, and inspected buildings It Takes a Village – Chicago, IL Head Cook November 2007- December 2009

● Planned nutritious meals complying with state and federal school nutrition guidelines

● Prepared, served, and stored food and supplies

● Maintained safety standards throughout food preparation and storage areas Education

Illinois Healthcare Careers – Chicago, IL Graduated October 2014 Patient Care Technician Certification

PTC Security Training Academy – Chicago, IL Graduated 2012 State of Illinois Unarmed & Armed Security Certification or Department of Professionals Regulation Received PERC card (Permanent Employee Registration card) Received FOID Card (Firearms Owners Identification card Illinois Food Retailers Association –Chicago, IL Graduated 2010 Received Food Service Sanitation License

OAI Inc. – Chicago, IL June 2006-November 2006

Graduated from Law Program with emphasis in Customer Service/Computer Skills/Data Entry Certifications

State of Illinois Unarmed and Armed Security Certification

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