Math Teacher Customer Support
Resume:
Katherine Gordon
Elm Mott, TX **640
*************@*****.***
Motivated, goal-oriented team player with excellent communication and instructional skills. Looking for teaching environment in which to both use and expand my knowledge base. Proven track record in teaching and tutoring math and Family Consumer Science.
EXPERIENCE
Aug 2021 – present, G.W. Carver Middle School,
Waco Independent School District
Math Lab Teacher
Taught math classes to 6th, 7th and 8th grade students who failed the previous year’s STAAR test, managing students by planning, organizing, securing, and managing resources to achieve specific goals each semester.
Dec 2018 – August 2020, Marble Falls High School, Marble Falls Independent School District
Family Consumer Science Teacher
Taught various family consumer science classes to 9th, 10th, 11th and 12th grades.
Dec 2015 – Dec 2018, Paraprofessional-math, Marble Falls ISD, Marble Falls High School, Marble Falls, TX
Oct 2014 – Oct 2015, Substitute Math Teacher, San Antonio ISD, San Antonio, TX
Temporary Employee, Part-Time Math and Statistics Tutor, Wyzantz.com
Jan 2012 – May 2013, Substitute Math Teacher, Comal ISD, New Braunfels, TX
Temporary Employee, Part-Time Math and Statistics Tutor, Wyzantz.com
Dec 2010 – Dec 2011, Pearson, San Antonio, TX
Temporary Employee
Responsible for migration of customers from old online assessment system to new system. Primary responsibilities include informing customers of switch to new system by outlining procedures that Pearson and the customers were to complete.
Responsible for learning about Pearson assessments and assisting customers with
migration to new system. Also serve in a customer support role to assist customers with using the new system, to answer calls with a variety of questions, to provide walk-through of system, to take orders, and to provide a variety of documentation ranging from assessment information, users guides, on-line demos, pricing information and tax documents. Responsible for answering questions from customers on all topics in the Talent Assessment Department.
Nov 2007 – June 2008, Pearson, San Antonio, TX
Software Engineer
Responsible for designing and implementing PL/I programs for in-house users
including measurement and production systems programmers and quality assurance analysts. Program functionality ranges from producing audit reports to show changes to tables before loading to production to calculating student scores on a scaled-level, and running batch jobs from input panels comparing tables from one testing year to another. Also developed programs to aid in migration of Pearson’s old COBOL system to a new PL/I system.
Aug 2006 – Feb 2007, Pfeiffer Academy, San Antonio Independent School District
Math Teacher
Taught mathematics in 6th, 7th, and 8th grades, managing adolescents by planning, organizing, securing, and managing limited resources to achieve specific goals each semester.
Aug 2004 – May 2006, Irving Middle School, San Antonio Independent School District
Math Teacher
Taught mathematics in 7th and 8th grades, using management, communication, and teaching skills to meet unique goals and objectives and to bring about beneficial changes in the students’ lives.
Aug 1998 – Aug 2004, Part-time math tutor, San Antonio, TX
Tutored out of my home.
Jul 1994 – Aug 1998, Clarke American, San Antonio, TX
Senior Associate Systems Analyst
Worked on a project team to rewrite Clarke’s mainframe-based billing system in a
client/server environment. Worked daily with user analysts to design and implement online screens using PowerBuilder and DB2/2. Wrote subsystems to run in batch using MicroFocus COBOL (COBOL II) with DB2/2. Worked in billing maintenance to provide application support to all billing users.
Completed project to implement a price increase for Clarke’s LINK credit union customers. Completed a project to create custom Monthly Management Reports for Nations Bank. All projects and maintenance in this area required frequent use and detailed knowledge of JCL (Job Control Language).
Dec 1989 – July 1994, Valero Energy Corporation, San Antonio, TX
Systems Analyst
Worked on design team to develop and implement Valero’s Environment
Management System on LAN PC’s using Paradox with Graphical User Interface (GUI) design techniques. Responsible for gathering user requirements, designing, testing and implementing programs. Conducted user demonstrations, training, and follow-up enhancements.
Provided primary support for Valero’s Reserve Evaluation and Gas Processing Systems on the IBM ES9000 written in COBOL II using IMS and DB2 database as well as back-up support for Natural Gas Operations and Accounting systems. Provided continuing support for ad-hoc query and reporting requests for the Natural Gas Marketing system using COBOL II and DB2. Wrote online and batch transactions using DB2 database. Designed and implemented update and query screens using Dialog Manager. Trained users and provided support during implementation. Developed follow-up enhancements.
Worked on a team to rewrite the Marketing System using Intersolv’s APS code generator. Responsibilities included screen design, development of DB2 databases, batch and online transactions, and design of Marketing Subsystem. Served as ad hoc Program Manager, breaking the project into workable logical pieces, working with DBAs to design the databases, and working with users to gather their requirements. Wrote and tested code, trained users, supported end users, developed user manuals, enhanced production programs, and created all JCL to run production jobs.
Jul 1986 – Dec 1989, City Public Service, San Antonio, TX
Project Forecasting Analyst
Responsible for maintenance and development of CPS’s electric revenue forecasting program using a Unisys 1100/91 with FORTRAN. Responsible for software development on IBM-compatible personal computers using Lotus 1-2-3, dBASE III Plus, and Turbo PASCAL. Responsible for development, maintenance, running and analysis of a PC cash management model on a monthly basis to provide an overview of CPS’s available short-term financing options. Ran a mainframe cash management model on a monthly basis to determine long-term rate and bonding requirements using various mathematical and statistical methods. Worked on software design teams for special projects using the mainframe with COBOL and FORTRAN.
Aug 1980 – Jun 1982, San Antonio College, San Antonio, TX
Tutor
Responsible for tutoring SAC students in Precalculus, Analytic Geometry, Trigonometry, Calculus I and II, Linear Algebra and Introduction to Computer Science.
EDUCATION
Texas State Board of Education – March 2019 – Texas Teaching Certification – certified to teach Family Consumer Science.
San Antonio College [Fall 2011 – Cumulative GPA 4.0]
Completed 6 hours in Java Programming and Beginning Web Programming.
Texas State Board of Education – August 2005 – Texas Teaching Certification – certified to teach mathematics grades 4 through 8.
University of Phoenix On-Line [Summer 2005 – GPA 4.0]
Completed 3 hours in models of education classes covering methods of instructions and integrated lesson planning.
University of Texas at San Antonio [Summer 2004 – Cumulative GPA 4.0, Dean’s List]
Completed 6 hours in education courses including Models of Reading and Educational Psychology courses.
University of Texas at San Antonio [Graduated May 1986 – Cumulative GPA 3.18/Major GPA 3.08, Dean’s Honor Roll Spring 1984]
Completed Bachelor of Science Degree in Mathematics, Computer Science, and Systems Design with support work in Mathematics and Statistics. All computer course work was written using PL/I.
San Antonio College [Aug 1979 to May 1982 – Cumulative GPA 3.25]
Completed 58 hours in Basic Education Requirements, Mathematics and Computer Science.
Contact this candidate