Mary Berg

*** ******* **.

South Elgin, IL *****

Home Phone/Message: 847-***-****

adwob4@r.postjobfree.com

Summary of Qualifications

Experienced using computer order entry and control system, inventory control systems, Microsoft Windows and Office software.

Experienced managing office and warehouse staff, and working in a team environment.

Experienced ordering, processing, tracking customer orders and arranging delivery times of product with the warehouse.

Experienced handling calls from customers, sales staff, and supplier representatives, including meeting with customers along with sales representative and suppliers.

Experienced in the ability to multi task projects, customers and sales staff.

Strong management skills dealing with customers, sales staff and suppliers.

Worked with customers on account payment, faxing invoices, credits and debit, and worked with credit department to get orders released for delivery.

Experienced in working with carriers on lost or damaged product on returns, overage and shortage of products.

Work History

2021-2022

Have worked short contract jobs.

Wasco manufacturing: Helped with placing purchase orders, label for shipping product, checking inventory

Answering phone calls. Filing and billing.

Miller Welding: When training classes were being trained worked on keeping water and soft drinks supplied.

Worked with manager on ordering food in for sales meeting, and training meets for the week

before trade show. Arranged supplies for the different sales function and meetings

Manufacturing co in Arlington Heights: Sent emails for all outstanding purchase orders for conformation

On orders. Verified inventory, confirmed shipment of product.

Emailed sales reps on any discrepancy with purchase order.

8/10/2009 – 3/8/2019 Automated Health Systems, 1375 E Woodfield Ave, Schaumburg, IL 60173

Job description: Customer Service II Specialist (Call Center)

Worked with different state programs with in Medicaid systems. Helped clients update files, change Drs. Educated on different Insurance programs they could enroll with. Confirmed eligibility for benefits. Let them know if they had to re-apply. Completed appeals and escalations on issue with benefits.

03/24/2008 - 12/5/08 Middelby Cooking Systems, 1400 Toastmaster Dr. Elgin, IL

Contract: Aerotek Professional Services, 1933 N. Meacham Rd., Schaumburg, IL 60117

Job description: Buyer/Expediter

Worked with line lead and the production lines to keep parts for the assembly line in stock. I also worked with receiving to get products received in, and to alert them of any stock coming in that was hot and need to get to the production in a hurry. I had a good relationship with our suppliers and shipping firms and worked with them in getting rush orders handled in a timely manner. I also worked with Engineering personnel on the drawings and getting approval for deviations on drawings. I worked with fabrication on parts that were produced in house. Which included getting work orders to Fabrications for production and following through to make sure the product was received on the line for use. I produced purchase orders and following up on them, also worked with supplier and shipping vendors for better pricing. I did weekly demand reports (MRP) for replenishing floor stock. I also worked with shortage reports on inventory not received. Worked with accounting on discrepancy on invoices. I also worked with Fabrication on ordering raw materials. Worked with AS400 program.

11/07 - 03/08 Unemployed, Job Search

12/05 - 11/07 Enrolled in school

10/11/2000 - 12/05 Brander Smith Co., 2300 Arthur Ave, Elk Grove Village, IL 60007

Job description: Customer Service/Buyer

Took calls from customers, enter orders, process paper work, and follow-up customer orders and back orders. I worked with sales force, vendors, suppliers and shippers to correct customer problems and to resolve them in a timely manner. Researched and processed customer credits and mill claims. Handled returns going back to the mill. Worked with transportation vendors. Quoted customer's pricing and availability of product, expedited orders to meet customers demand. Assisted with annual inventory. Worked with AS400.

11/98 - 10/2000 Unisource Paper Co, 1141 Swift Rd., Addison, IL 60101

Job description: Customer Service

Took calls, entered orders, processed paper work, and followed-up customer orders and back orders. Worked with other departments to order and track product for customers.

Researched and worked with other departments to process customer credits and mill claims.

Worked with other departments and sales force to get pricing and delivery dates for customer quotes Assisted with inventory twice a year. Worked with AS400 program.

Education:

Elgin Community College, Elgin, IL, Medical billing, Certification 8/2009.

Kelsey Jenney Business School, San Diego, CA, Associates Degree - Paralegal Science, Graduated

San Diego Community College, San Diego, CA

General Computer Skills, including Microsoft Windows, WordPerfect, Microsoft Word and Excel, Certificate

Sumner Community School, Sumner, IA, Graduated

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