coverage prices etc.

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Exceptional customer service skills with customers as well as providers

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Proficient in MS Office and data input programs used to collect insurance information

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Thorough and meticulous in all paperwork and data entry

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Problem solving skills needed to assist customers with claims

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Excellent mathematical skills for easy calculations

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Proven loyalty with a company growth of knowledge and advancement of position

EXPERIENCE

March 2023 – Present

Customer Service Manager

The Master’s Choice Insurance & Financial Group, Florence, SC

• Great understanding of insurance types policies procedures

November 2017 – March 2023

Assistant Office Manager

Charlotte's Closet, Florence, SC

●Delivered quality customer service to staff and customers.

●Cleaned and organized office, maintaining orderliness and reducing contamination.

●Fostered relationships with vendors to expedite orders, repairs and maintenance.

●Trained and onboarded new office staff members.

●Resolved customer inquiries and complaints with timeliness and professionalism.

●Optimized office policies, meeting internal needs while upholding organizational standards.

●Assisted with the development of marketing and promotional materials.

●Daily cash handled, along with daily or weekly cash deposit.

●Increased sales within area to meet monthly premium and sales quota.

●Purchased office supplies and equipment to replenish inventory.

●Created staff schedules based on established guidelines and priorities.

●Created and reviewed schedules, maintaining staffing levels to meet service goals.

April 2017 - July 2020

In Home Decorator & Paint Design

Lowes, Florence, SC

●Originated and developed creative design concepts to share ideas with clients.

●Upheld current design trends and industry best practices when creating designs.

●Advised customers on space planning, layouts and color coordination for interior design projects.

March 2007 - October 2010

EDUCATION

June 2023

Occupational Therapy GPA 3.2

Trident Technical College, Charleston, SC

Relevant Coursework

● CPR/ First - Aid

Extracurricular Activities

●Volunteer For The Homeless

●Meals For The Elderly

SKILLS

●Policy and Procedure Modification

●Event Coordination

●Coaching and Training

●Microsoft Office

●Staff Training

●Calendar Management

●Setting Up Appointments

●Schedule Preparation

●Restocking Supplies

●Customer Service Management

●Patient Admission

●Reminder Calls

●Documentation

REFERENCES

References available upon request

Contact this candidate