Data Entry Customer Service
Resume:
coverage prices etc.
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Exceptional customer service skills with customers as well as providers
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Proficient in MS Office and data input programs used to collect insurance information
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Thorough and meticulous in all paperwork and data entry
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Problem solving skills needed to assist customers with claims
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Excellent mathematical skills for easy calculations
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Proven loyalty with a company growth of knowledge and advancement of position
EXPERIENCE
March 2023 – Present
Customer Service Manager
The Master’s Choice Insurance & Financial Group, Florence, SC
• Great understanding of insurance types policies procedures
November 2017 – March 2023
Assistant Office Manager
Charlotte's Closet, Florence, SC
●Delivered quality customer service to staff and customers.
●Cleaned and organized office, maintaining orderliness and reducing contamination.
●Fostered relationships with vendors to expedite orders, repairs and maintenance.
●Trained and onboarded new office staff members.
●Resolved customer inquiries and complaints with timeliness and professionalism.
●Optimized office policies, meeting internal needs while upholding organizational standards.
●Assisted with the development of marketing and promotional materials.
●Daily cash handled, along with daily or weekly cash deposit.
●Increased sales within area to meet monthly premium and sales quota.
●Purchased office supplies and equipment to replenish inventory.
●Created staff schedules based on established guidelines and priorities.
●Created and reviewed schedules, maintaining staffing levels to meet service goals.
April 2017 - July 2020
In Home Decorator & Paint Design
Lowes, Florence, SC
●Originated and developed creative design concepts to share ideas with clients.
●Upheld current design trends and industry best practices when creating designs.
●Advised customers on space planning, layouts and color coordination for interior design projects.
March 2007 - October 2010
EDUCATION
June 2023
Occupational Therapy GPA 3.2
Trident Technical College, Charleston, SC
Relevant Coursework
● CPR/ First - Aid
Extracurricular Activities
●Volunteer For The Homeless
●Meals For The Elderly
SKILLS
●Policy and Procedure Modification
●Event Coordination
●Coaching and Training
●Microsoft Office
●Staff Training
●Calendar Management
●Setting Up Appointments
●Schedule Preparation
●Restocking Supplies
●Customer Service Management
●Patient Admission
●Reminder Calls
●Documentation
REFERENCES
References available upon request
Contact this candidate