Administrative Assistant Customer Service

DORCAS TEMITOPE AINA

Home Address: **,***** *****-***** **** Lagos state

Telephone: +234**********

Email Address: adwoaa@r.postjobfree.com

PERSONAL DATA

Date of Birth 11th June 1997

Sex Female

State of Origin Kwara state

Nationality Nigerian

Languages English and Yoruba

SUMMARY OF QUALIFICATIONS

University of Lagos, Lagos state

Msc Public Administration In view

Ajayi Crowther University, Oyo state 2018

B.A History& International studies

Total Child Secondary School, Ilorin 2013

Senior Secondary School Certificate

Joel Best Legacy Nursery and Primary School, Ilorin 2007

First School Leaving Certificate

WORK EXPERIENCE

Access Bank Lagos, Lagos state January 2023-till date

Client Relationship Manger

Key Responsibilities

Obtain Client information by answering telephone calls, interviewing clients and verifying information.

Respond to enquiries and handle customer complaints.

Provide information about company products and services.

Update customer’s account.

To know the most up to date information on all product and services and be able to help customers in a quick and friendly fashion.

Help promote and maintain a positive company image

ADT Foundation Ikirun, Osun state Dec 2018- Dec 2021

Volunteer

Key Responsibilities

Assist in editing technical and administrative documents and articles (proofreading, copy and line editing and substantive editing).

Ensure that all the materials from project implementation are properly organized and stored online and offline.

Assist in the engagement with mainstream media (electronic and print) to increase the organization’s visibility and promote project impact.

Achievements:

Assisted in developing programme reports at the end of each programmes activities.

Assisted in promoting the organization’s brand via social media (Facebook, Twitter and Instagram).

Holy Trinity Middle School lkirun, Osun state Oct 2018- Sept 2019

Teacher

Key Responsibilities

• Plan and prepare lessons in order to deliver and achieve National Curricula objective for the subject taught.

• Prepare students for academic exercises such as test and examinations.

• Implement a series of activities-based learning programmes, resulting in increased student interest in regular lessons.

Neolife International Company Ilorin, Kwara state Aug 2018- Oct 2018

Marketer

Key Responsibilities

Oversee and develop marketing campaigns.

Convince customers to purchase products and promote the organization’s image.

Give regular reports on daily sales and targets.

Organize events and products exhibitions.

HOBBIES

Writing, Reading, Travelling, Volunteering, Internet surfing and Attending seminars

SKILLS AND ATTRIBUTES

Excellent analytical, problem solving skill

Good customer service relation

Accuracy and attention to detail

Team player & Leadership skill

Ability to work under pressure

Good communication & excellent interpersonal skill

Decision making

Proficient in Microsoft Word, Excel and PowerPoint

TRAININGS ATTENDED

Hayroyal Consult 2017

(Spanish Language)

Sexual& Gender Based Violence Counseling (SGBV) 2019

PROFESSIONAL CERTIFICATE

Management Island Consulting 2019

(Human Resource Management HRM)

REFEREE

Available on request

Contact this candidate