Administrative Assistant Insurance Manager

Michele R. Rosser

**** ****** ***** **. *** Albany, OH 43054 (C) 614-***-**** *******.*.******@*****.***

Professional Profile and Qualifications

Strategic, innovative, high-energy, and results-oriented business leader with over fifteen years experience in Office Operations Management. Highly motivated and customer focused leader with experience in project management, financials, employee training and development, and event coordination. A proven leader, managing diverse teams and providing motivation and strategic vision. 6 years senior executive level.

Problem Solving and Process Improvement

Building Relationships

Sustainability and Resilience

Developing People

Extremely Organized

Leading Cross Functional Teams

Continuous Improvement

Customer Driven

Flexible Thinking

HIGHLIGHTED ACCOMPLISHMENTS

Exceeded all expectations and received the highest level of incentive compensation for 15 consecutive years

Promoted to Executive Administrative Assistant to Senior VP of Accounting &Finance

Promoted to Office Operations Manager

Promoted to Certificate Of Insurance Manager –Commercial Tenant Insurance

Managed all Vendor Relations - Vendor Insurance

PROFESSIONAL EXPERIENCE

Olshan Properties – Columbus Ohio March 2016 – Present

Office-Operations Manager

•Executive Assistant to the Senior VP of Accounting

• Liaison between IT and the company, including troubleshooting IT issues with team members.

• Oversee and perform administrative duties including printing and binding highly sensitive and confidential budget packages.

• Oversee & Track Executive Team Calendars.

• Book Travel Accommodations including negotiation of hotel room rates, schedule flights.

• Admin for all company’s software programs across the portfolio including Accounting Software, DocuSign, MRI, Yardi, Nexus, Ifastrack, Box, Office 365, Staples Business Account, Amazon Business Account

• Developed and implemented IT training for the company’s software programs.

• Responsible for all aspects of onboarding and off-boarding for team members in a professional manner.

• Set up team members in all necessary software. Responsible for teaching & training.

• Oversee the facilities’ day-to-day operations such as mail distribution, Fed Ex and other packages, scanning, filing, distributing/collecting building access keys and cards. Greet and direct all company visitors.

Olshan Properties – Columbus Ohio January 2016 – March 2016

Consultant

•Oversaw special projects, including highly confidential budgeting and marketing materials.

Hired on Full Time in March of 2016

•Promoted in June of 2019 to Vendor Set Up and COI Manager while still maintaining Office Operations Manager Position.

• Responsible for setting up all Vendors across the portfolio.

• Maintain and Track Certificates of Insurance company wide to insure vendors are paid in a timely manner.

• Tracked both Vendor Insurance & Commercial Tennant Insurance across the portfolio.

•Supervise the maintenance and alteration of office areas and maintained all office equipment.

• Oversaw office equipment contracts.

• Coordinate office functions between company’s corporate offices.

• Schedule and implemented all special events, company outings, including company’s outreach program.

• Responsible for communicating to all team members important changes in the building schedules or office procedures.

• Responsible for offsite storage including tracking destruction dates.

• Prepare purchase orders as needed.

• Responsible for check printing and distribution of payments in a timely manner.

• Track and maintained all computer inventory/IT equipment across the portfolio.

• Oversee all special projects as assigned by executive management.

• Supervise the reception area and oversaw the duties of the receptionist.

• Learned Property Management assisted Property Managers when needed.

Ready, Set, Grow! Inc. -New Albany, OH January 2000- April 2015

Director of Administration

Curriculum and Professional Development

• Assumed responsibility for strategic operational and administrative needs of the center, continuously looking for ways to exceed all expectations of current and future families

• Oversaw human resource events and ensured compliance of all Ohio state childcare laws and rules

• Oversaw all financial aspects of the center, including tuition fees, accounts payable and receivable, and payroll

• Oversaw the development of curriculum for all classes in the center, and provided feedback on lesson plans and interactive activities

• Provided community outreach support and acted as liaison between school staff and families

• Built relationships through scheduled tours of all prospective families, and handled all concerns to ensure center remained at 100% enrollment

• Created and planned all school calendars and activities, including summer camp programs

• Coordinated and executed the Annual Fall Festival, which was open to the public to give back to the community that made Ready, Set, Grow! the number one daycare in New Albany

• Organized and scheduled all trainings and continued education or staff

Selection Management Systems -Cincinnati, Ohio December 1998- December 1999

Satisfaction Executive

EDUCATION: Associates – Cincinnati Christian College, Cincinnati Ohio

Major: Early Child Hood Education

REFERENCES: Available Upon Request

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