Service Representative Mail Processing

Mouin A. Zeidan

Mechanicsville, Virginia

Tel: 804-***-****

Email: ***********@*****.***

SUMMARY

Personable And deadline-drive Customer Service Representative experienced in working

in a fast-paced environment. Solid team Player who Offers a positive and cooperative

Attitude. Organized and Independent worker with great work ethics. Handles Tasks with

accuracy and efficiency.

QUALIFICATIONS

Documentation, Communication, Organization, File Management, Time Management,

Multi Line Phone System, Active Listening, Office Equipment, MS Office, Active

learning, Google Docs, Correspondence, Mail Processing, Time Management,

Confidentiality, Phone and Personal Reception,Fluent in English and Arabic.

PROFESSIONAL EXPERIENCE

Feb. 2005 - April 2023. Home-Makers Furniture, Richmond, Virginia.

(General Maneger).

-Extensive retail sales management background.

-Supervised warehouse staff in customer deliveries and maintained product inventory on

the sales, and floor.

-Wrote and edited promotional advertisements and marketing materials.

-Managed the sales, customer service, and administrative daily operations of a high-end

furniture store.

-Hiring And Train, Salespeople, Warehouse, and Delivery drivers

-Lead warehouses and delivery guys with daily report

-Responsible for the day-to-day financial operations; including, accts. payable

receivables and daily cash flow reconciliation.

-Designed and planned furniture floor layout.

-Ordering merchandise from over 13 different factories (living rooms, Bedrooms,

Mattresses, Rugs, occasional, accessories, etc ) belong to floor and customers

-Over 20 years of Customer service experience.

Handling all customers issues, through warranty or insurance, till issues get resolved

-Overlook in all Factories Invoices, Submitting claims on damages, defects or missing

-items for credits And replacement, And Report to insurance company customer claims

for refunds.

-Meeting with factory Representatives to see new products to order for floor

-Always checking on factories website, for HOT DEAL items, to buy on special and sell

in full margin.

Jan. 2000 - May. 2005. Mediterranean Restaurant, Galveston/Clearlake,

Texas.(General Manager).

-Over 3 years as food and beverage director.

-managed and operated two restaurants.

-Supervised and handling the scheduling of over 14 wait-staff.

-Responsible for the day-to-day financial operations; including, accts. payables /

receivables and daily cash flow reconciliation.

-Served as the customer service liaison.

EDUCATION/EXPERIENCE

- Master degree of Business Administration System June 1999

- Ashley Furniture — Sales and Customer Service Training.

Contact this candidate