Mary E. Summerlin

**** ****** ***** ****

Chesapeake, Virginia 23322

Professional Profile

Creative, results-oriented profession with over 20 years of achievements in technical support positions. Effective troubleshooting skills combined with exceptional communication, project management, customer relations and proven leadership capabilities to assist management and improve productivity. Accomplished artist, poet and musician.

Summary of Qualifications:

Software Analyst with experience with major Healthcare systems such as Siemens, McKesson and Paragon

Lead administrator for 4 different applications including Microsoft Sharepoint and hospital’s internet.

Exceptional troubleshooting and analytical skills to accurately identify, assess and resolve critical issues while maintaining customer satisfaction. Advanced understanding of software design, programming and quality assurance with capacity to effectively translate technical information and procedures to end-users.

Proven t management skills, able to assume multiple tasks in a fast--paced environment, coordinate resources and meet deadlines according to the projected timeline presented.

Recognized for creativity, quality customer support and teamwork. Dedicated to customer satisfaction by providing service beyond expectations.

Work History:

Siemens Corporation – Contract Employee for Chesapeake Regional Medical Center – Software Systems Analyst II – 2005-2013

Responsible for building programs custom designed to assist each department’s needs and policy requirements. Programs utilized included Microsoft Office; MicroSoft Office; Mckennson, Siemens, Paragon, Horizon Enterprise Visibility; Active Directory and various stand-alone applications used to interface with main applications.

Maintained the hospital’s internet, frequently worked with XML code to solve problems and page loads and presentations and functionality of specific interactive pages.

Provided consultation in areas of software design, implementation and testing.

Research and analyze complex software issues for resolutions to include coordination of programming and technical resources. Served as technical helpdesk 24x7 to resolve critical support issues by modifying client data and providing workarounds to program functionality due to bugs or design limitations.

Chesapeake Regional Medical Center

Executive Administrative Assistant to Vice President of Human Resources 2005-2013

Duties included working with Hospital Authority, local schools regarding Hospital Scholarships; Director of Special Events for employees (banquets, service awards, employee recognition etc.

Hunton & Williams – 1988-2005, Legal Assistant

Responsible for handling of case load including, documentation, billing and interaction with local courts

Education

Tidewater Community College – Business Courses

Nursing Care Partner Certification 5/2018

CPR Certification 2018

References:

Dr. Donald Buckley, Founder Chesapeake Regional Center 757-***-****

Wynn L. Dixon, Former VP & President, Chesapeake Regional Medical Center 757-***-****

Robert M. Tata, Esq., Partner – Hunton & Williams, LLP 757-***-****

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