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Customer Service

Location:
Mechanicville, NY, 12118
Salary:
Flex
Posted:
April 23, 2023

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Resume:

Adam S. Frank

***** ******** **

Malta, NY *****

Highly personable Sales Professional with over 18 years experience in retail and customer service. More than eight years experience in Oil and Gas with an emphasis in private placements and royalties. Strong analytical and planning skills, combined with the ability to coordinate the effort of many to meet organizational goals. Self-motivator with high energy.

Securities Brokering

Day Trading Experience

Salesforce and Goldmine Proficient

Excellent communication and interpersonal skills

High level of accountability and initiative

Talent for handling difficult situations and resolving conflict

Proficient with Microsoft Office and Mac OSX

Professional Experience

THINKPOINT FINANCIAL– Plano, TX January 2022 to May 2022

Retention Manager

Designed and implemented customer retention strategies for clientele to increase loyalty and retain business. Analyzed customer feedback. Negotiated merchant service rates.

October 2021 to December 2021

Statement Coordinator

Cold called small to medium business owners to obtain merchant statements. Evaluated current merchant rates. Generated leads by updating and maintaining both SalesForce and in-house customer databases.

LOWER MY ELECTRIC– Fort Worth, TX April 2021 to October 2021

Senior Business Analyst

Provided prospective clients with matrix analyses of cost savings based on load history. Identified additional opportunities to establish natural gas services where applicable. Managed a portfolio of nation-wide, middle market accounts.

POWER BROKERS, LLC – Dallas, TX July 2019 to March 2020

Business Development Manager

Identified sales leads for a portfolio of energy providers throughout Texas and Kansas. Provided prospective clients with matrix analyses of cost savings based on load history. Managed middle market account base, acting as a liaison between the clientele and the energy providers. Built a lead database within Salesforce Lightening.

Proven sales track record

-First employee in company history to acquire a publicly traded account within four days of hire.

DISCTREEVER – Dallas, TX February 2018 to Present

Brand Ambassador/Independent Contractor

Organize and implement promotions for DiscTreever at various events. Maintain on-going communication with sponsor contacts for event/promotion. Participate in grassroots marketing, event set-up, and event coordination.

Interact with the general public to generate product interest. Educate and train potential customers about product features, use, and pricing.

UBER – Dallas, TX August 2017 to March 2020

Independent Contractor

Provide transportation and delivery services.

Driving over 15,000 miles without a single accident or serious customer complaint, as well as maintaining a five-star rating.

PIONEER RESOURCES – Weatherford, TX May 2016 to August 2017

Field Tech III

Responsible for inspecting, troubleshooting, and repairing mechanical, electrical, air systems, and hydraulic components. Supported the majority of components on the customer’s equipment to include mud pumps, ST-80s, catwalks, cranes, crushers, shredders, conveyors, and other construction equipment.

Complied with safety, quality, environmental, and sanitation regulations. Inspected machinery and heavy equipment to diagnose defects. Test mechanical products to ensure proper performance.

Education

BS, Environmental Sciences UNIVERSITY OF NORTH TEXAS – Denton, TX 2012



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