MARCIA JACKSON

Sioux City, IA *****

1-724-***-****

adwo88@r.postjobfree.com

Dedicated work ethics, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Hardworking and reliable with strong communication abilities. Highly organized, proactive and punctual with team-oriented mentality.

Equipment management

Inventory tracking

Accountability understanding

Good work ethic

Conflict resolution

Computer skills

Microsoft Office

Supervision & leadership

Communication

Critical thinking

Teambuilding

Respiratory equipment training

Patient relations

Collecting specimens

Quick problem solver

Medical terminology knowledge

Charting expertise

Quality assurance controls

Inbound and Outbound Calling

Verbal Communication

Shipping and receiving understanding

Customer relations

Conflict mediation

Adolescent Development

Peer Counseling

Mental health support

Suicide risk assessments

Crisis Intervention Techniques

HIPAA

Treatment planning

Counseling

Clinical Experience

Psychology

Exceptional problem solver

05/2022 to Current

SEABOARD FOODS

Sioux City, IA

Maintenance Supply Clerk

Replaced worn and damaged parts to keep maintenance equipment fully functional. Completed assignments on-time and under budget.

Developed process improvements to increase reliability and equipment performance. 11/2021 to Current

FEDEX:GROUND

Sioux City, IA

Mail Handler

Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination. Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes. Trained newly hired personnel on mailroom equipment, postal procedures and customer service techniques.

04/2021 to 04/2022

MENARDS

Sioux City, IA

Customer Service Associate

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Performed needs analysis and presented options based on findings to help customers make decisions. 05/2021 to 11/2021

HELPING HANDS NURSING SOLUTIONS

Sioux City, IA

Certified Nursing Assistant

Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Exhibited compassionate care and communication regarding issues surrounding death and dying. 10/2020 to 01/2021

RETAIL REBEL

Sioux City, IA

Assistant Manager

SUMMARY

SKILLS

EXPERIENCE

Delegated daily tasks to team members to optimize group productivity. Worked closely with customers to understand needs and resolve diverse issues. Maintained current understanding of company offerings to better serve customers and team members. 03/2012 to 06/2016

TRISTATE NURSING

Sioux City, IA

Certified Nursing Assistant

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Supported non-ambulatory residents in range of motion exercises. Documented activities and recorded information in EMR system. 05/2005 to 03/2009

INTERBAKE FOODS

North Sioux City, SD

Production Worker

Worked at fast and steady pace to meet production goals. Wrapped items, placed in boxes and added proper labeling to prepare for shipment. Assembled components into finished product and performed quality inspection to clear for shipment. 12/2003 to 03/2005

BOYS AND GIRLS HOME

Sioux City, IA

Counselor

Monitored behavior in individual and group sessions and intervened when necessary. Worked with interdisciplinary team to develop individualized treatment interventions. Documented patient progress through counseling and interaction. 02/2003 to 03/2004

OPPORTUNITIES UNLIMITED

Sioux City, IA

Counselor

Provided individual and group counseling to guide clients in areas of social and emotional needs. Helped clients find solutions by teaching appropriate intervention techniques. Documented patient progress through counseling and interaction. 01/2001 to 01/2003

GORDON RECOVERY CENTER/ WOMEN AND CHILDREN

Sioux City, IA

Counselor

Monitored behavior in individual and group sessions and intervened when necessary. Evaluated patients to determine need for transfer to specialized inpatient mental health facilities. Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety and physical or substance abuse. BACHELOR OF SCIENCE: PSYCHOLOGY 12/2019

Grand Canyon University, Phoenix, AZ

Perfect Attendance

GPA 3.2

Honor Roll

Dean's List Honoree

SOME COLLEGE (NO DEGREE): NURSING

Western Iowa Tech Community College, Sioux City, IA Honor Roll

GPA 3.2

Perfect Attendance

Member, Alumni Association

Honor Roll

Perfect Attendance

Certified Mentor

Motivation Speaker

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

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