Professional Profile

Ryan Bowden is a proud Army veteran, having served meritoriously during multiple deployments. With now he has amassed wide and ranging vast suite of M365/Azure Cloud. While serving in multiple IT specialties

gaining and acquiring invaluable experience and knowledge demonstrated and

verified through his successful pursuit of numerous certifications

and multiple IT service provider roles.

CERTIFICATIONS

CompTIA Sec+

VCA6-DCV

ISACA CSX Internet Security & Network Auditing

CompTia Net+

HIPPA Certified

Windows Server Administration Fundamentals

HAPPENING NOW

Currently, I am maximizing my time and efforts at furthering my Microsoft Azure skillsets and becoming a deeply skilled and knowledgeable M365/Azure SME. With an already well decorated repertoire of Azure’s numerous categorical skillsets to be attained, I’m adding AZ-900 while also simultaneously pursuing the AZ-104 certification.

SUMMARY

During my time as a technology consultant, I gained extremely valuable experience working with several different industries such as Legal, Medical, and Finance to name a few of the many. This allowed me to home in on my acumen of assisting other professionals in various industries with the help they needed in ensuring their business technologies were setup and aligned to the specific industry related security and compliances’ that they were required to adhere to. It came with his appreciation to the lost art of communication, and through consulting where he crafted the unteachable art and his ability to read the room. While either collaborating with a colleague or articulating the delivery of a proposed and recommended technology solution to any given technology problem, the result was by and large the same. His ability to deliver a palatable to the listener, that made him well received, and provide an easy to grasp understanding that allowed him to be successful with businesses and clients of entities.

PROFESSIONAL EXPERIENCE

ZYWAVE JULY 2022 – DECEMBER 2022

CLOUD/SYSTEMS ENGINEER

As a Cloud/Systems Engineer on a 15-person team I was privileged to contribute and share in the wealth of many different knowledge and extensive skillsets that came from all members of the team. Through the course of Zywave purchasing 2 other companies in a 3-year time span. I shared duties with the supervisor of the IT team in performing M&A tasks, that centrally revolved around supporting and managing a 4-tier domain Active Directory logical architecture, that was acutely configured to replicate in hybrid setup to Azure AD. On a cyclic basis, I served both as the daytime and overnight on-call duty engineer as part of a shared rotating cyclic responsibility spread across the team. The domain hierarchal tiers under constant management with an all-efforts made and auditable SLA of 99.99% (in “Production”) uptime are listed below:

oDev

oQA/QC

oPre-Production

oProduction

Explanation: Through this Active Directory architecture design methodology, starting at Dev and ending in Production that’s a 4 tier, zero trust, multi-domain Active Directory environment where there was a phased approach to vetting all variables as they would graduate and be introduced from one environment to the next adding all variables and testing before reaching “Production” environment. This process ensures no negative/adverse effect on any pre-existing production resources. On a regular basis we would provide any needed or requested assistance from Development in getting any applications, and or their amendments, installations, configurations, or testing a setup that may need to be completed, vetted, and documented prior to rolling out and deploying them to production. Moreover, the same set of adherences governed the IT engineering team where steps to abide the criteria of executing and disseminating the communication notice of a change order, server OS upgrades, patching, etc.

All compute endpoint devices (with the exception of a few Apple iPhone and Macbooks) approximately 2,350 could be found in, and or managed by one of three tool sets, Systems Center Configuration Manager (SCCM), Systems Center Virtual Machine Manager (SCVMM), or Systems Center Operations Manager (SCOM). While I wasn’t an engineer responsible for the install, setup, configure, and troubleshooting of SCCM. I am proficient in every sense of how I would need to be when it comes to carrying out and executing any tasks or functions at my level of use. Anytime I wasn’t scheduled and actively engaged in a project where I owned certain critical aspects that had time sensitive dependencies attached to a task, I was able to make contributions in other areas and reduce tickets numbers such as:

Scheduled maintenance of laptops, desktops, physical/virtual servers’ that were both setup on-prem, within a data center co-located, or operating as production VM’s in Azure Cloud.

2012R2 to 2019 Server OS upgrades.

Inventory assets and software.

Active Directory/GPO re-organization and restructuring and cleanup.

Patching and remediation.

Responding to alerts, notifications, and monitoring.

Automation (automating tasks when and where necessary and possible) namely around re-occurring scheduled tasks.

Virtual machine Hyper-V management and administration, including new builds.

Office365 & SharePoint (M365)

Due to an extremely fast and aggressive purchasing and M&A phase over the past 2-3 years saw the organization absorb 2 medium size companies and 1 small company. This presented many new challenges and would test the teams resolve to solution, engineer, and implement scalable changes effectively and expediently.

Under stiff time constraints, a medium sized companies entire SharePoint environment and its data had to be parsed, prepped, and staged for migrating. Before any SharePoint data was to move from source tenant to target tenant it needed to be screened for:

o Validity to be moved – did the data meet the threshold of importance.

o Did the age and or date of publication of data match the organizational data policy set forth with “Cold Data” if so, it was to be archived.

When coming to task of scrubbing and understanding the RBAC of all groups and individuals in a SharePoint environment being absorbed it first required a great deal of discovery. With enough PowerShell, I was able to put together a script to export all user accounts and group membership. However, Sharegate migration tool played an instrumental role here.

Identified a few sets of pilot data to bring across first (using Sharegate migration tool) to make sure that what was setup was indeed going to function and performing as needed and intended.

As the SharePoint migrations slowed to a conclusion, I began migrating users OneDrive data and user accounts/settings. In the days and weeks that followed, I took induvial, and supervisor approved requests to build SharePoint Team and Communication sites

MS TEAMS VOICE

I built out a phone tree within Microsoft Teams Voice that involved:

oPorting of 3 phone numbers from the previous company that got absorbed.

oCreating an Auto Attendant.

oCreating Call Queue.

oSourcing the needed and required licensing.

oCreating Resource accounts and assigning as needed/required.

oUploaded greeting incoming callers would receive.

oConfigured dial-by name directory

Azure Cloud

I alone was designated the singular person responsible for all aspects of the organizations Azure tenant and its many resources sprawling geographically from US East to Europe North, and Europe West regions. As the company maintained a small market share of clientele in the UK and in Q2 2022, very aggressive plans were set forth to expand its presence in the UK region, thus opening the floodgates to many things needing to be cleaned updated and scaled within the Azure tenant.

oI created the organizational standard in writing and documenting the how-to process of upgrading all servers from 2012R2 to 2019. Which required the additional addressing of issues and matters such as:

Migrating Unmanaged disks to Managed Disks.

Converting VM’s in Availability Sets to Managed sets.

Troubleshooting Bitlocker ID, Recovery Key, to KeyVault issues.

VM resizing

Managing Azure Backup “BackupCenter”

Validating Backup Policies

Testing old pre-existing policies in Backup Vaults

Managing Blob Storage and containers

Configuring a test environment for VM’s to be tested and not affect anything else in the tenant.

Reviewing Network Security Group configurations and creating new configs as necessary.

Managing Azure Resources:

Snapshots from Blob VHD.

Creating Disks from Snapshots.

Creating VM’s from OS Disks, that were created from Snapshots

IDEAL IT SOLUTIONS 4/1/2018 – JULY 2022

LEAD TECHNICAL SOLUTIONS PROVIDER

Volt Consulting

TB Consulting

Velocity IT

Vectrus

Field Engineers

Anderson Church & Co.

Harkins Theatres Inc

BMK Professional Services

TeamLogic IT

Hawkeye Technologies

As lead technical solutions provider at self-owned Ideal IT Solutions LLC. I have been outsourcing myself, my services, my talent, and experience to multiple different field engineer, contract services companies. I have been working in the capacity of my own entity as an augmented advice and assist resource where I’m consulting, in addition here’s a few of the companies I assisted to complete small/medium and short to medium term contracts.

Throughout the time spent here my projects and scopes of work included:

-Azure AVD implementations between 15 and 100 users

-Server 2012R2 to 2019 web, file, and application server OS upgrades.

-120 user email migration to M365 (BitTitan Migration Wiz/Deployment Pro)

-On-prem data file shares to SharePoint migration

-Conditional Access policies rolled out to standardize and implement user workstation limitations set forth and put into effect according to predetermined company policy – “Terms of Use” for workstations.

-Using Sharegate for SharePoint M&A document library and site collapse and migration

-Azure Migrate with ova appliance (VMWare).

-Completed migrations all throughout 2019, 2020, and 2021 that include:

oOn-premises to Cloud (Office365) email migration.

oOn-premises to Azure Data/Server migration – VM conversion/migration (VMware to Hyper- V)

-On-premises physical/virtual to Cloud Hybrid Configuration email migration.

-File share data to SharePoint / MS Teams migration.

-Project outlining, risk assessment, framing of the timeline and budget components for network/hardware upgrade and implementations.

-Full physical on-prem to cloud Azure migration physical hosts 2012 R2 server and it’s vm tenant to Azure 2016 server.

-Managed multiple projects and timelines with an array of different vendors.

-Skilled, experienced, and versed with client/decision maker, vendor, and end user management and communication.

-On-prem to cloud Office 365 email migration.

-6-month project to upgrade, 2750 endpoints before the current anti-virus solution was removed, then deployed a completely new antivirus solution (converting entire organization from Kaspersky to Sophos). Of the 2750 endpoints 2000 of those were Win7/10 POS terminals spread across 20 different locations in 6 different states.

-Assisting clients with compliance needs in multiple mainstream professional industries

oFinance - Covering U.S. Federal Trade Commission, Gramm-Leach-Bliley Act (GLBA), and PCI

oMedical/Healthcare – Adhering to U.S. Health Insurance Act (HIPAA), and the many PII identifiers.

oLegal – Setting up compliance is both challenging in the execution and rewarding in the pursuit of correctly executing implementation as it depended on the area of law being practiced that I was in support of, I covered many here.

TEAMLOGICIT CENTRAL PHOENIX 2/1/2017 – 4/1/2018

LEAD SERVER ENGINEER/ACCOUNT MANAGER

As lead Server Engineer I ran a team of three helpdesk support engineers and a CCNP Network Engineer.

Scoped projects, network/infrastructure project & upgrades, built proposals within the Autotask CRM.

Established/built, and in some case repaired damaged relationships (prior to me) with clients and customers.

Worked effectively from remote/at home location, on client site, and in office with the team, available always.

Worked in a 24 on call rotation and maintained this schedule.

Scoped, bid, and proposed hardware for clients.

Scoped, bid, and proposed timeline-oriented projects, scopes of work, and monthly service contracts.

Established new work flows and processes for the business, i.e. new workstation setup, new employee on boarding, new client onboarding/documenting process. Established bi-weekly in-house training schedule for the team.

Worked Extensively with server technologies: 2003, 2008, 2012, 2016 on the Hyper-V And VMWare virtual platforms.

I worked with our network engineer to set up login portal, and the segmentation of client data on separate networks and a management network for us as well.

Frequently handled Level 1, 2, and 3 escalations.

Setup, configure, and implement Sophos cloud Endpoint Advanced, & Intercept X antivirus solution.

Frequently configured setup all aspects of DNS, DHCP, GPO’s, Active Directory, & Virtualization.

I resolved tickets ranging anything from mouse/monitor not working, password resets, to domain migrations/domain function level elevations, to 4 different Office 365 migrations. I was an active ego-less member of a tight-knit well-oiled highly functioning team.

I identified the need for co-location, perhaps a full rack in a tier lll data center. After my initiated was taken to scout and scope quid pro quo for pricing, and we agreed on a deal, it was here we moved our own infrastructure – rack servers, firewalls, routers/switches. We also generated enough revenue from the rack and what we had in it in terms of client hosted services, to pay for the rack two more times after only our first 6 months.

TOTAL NETWORKS 10/2015-11/2016

SYSTEMS ENGINEER/NETWORK ADMIN

Working as a managed services provider for a multitude of different clients, providing, 24x7 remote and as-needed onsite assistance through SaaS remote software and bi-weekly/monthly client site visits.

Responsible for the maintenance, security, documentation, monitoring, and reporting of the clients’ overall health, status, integrity, and security of; Domain Controller, AD, Exchange, Workstation/Peripherals, and Backup servers.

Lots of outward client-facing experience, not limited to the ticket queue and phones, but onsite visits, meeting with and building relationships/rapport with clients and customers. Professionally carry the image of the company 24/7 and supported clients accordingly.

24/7 on-call experience responsible for all tier 2/3 needs, these issues occasionally get escalated due to the need of supervisor access to the tools that fix these types of issues.

Client documentation tools and strategies are managed both through local and web-based tools, and updated on a regular basis, as needed, or as the information becomes available through bi-annual meetings.

I partake in a rigorous, and heavily regimented study program to attain 2 well-weighted certifications simultaneously.

I work in and on a personal IT server/workstation lab/range as part of an ongoing effort to stay fresh on the higher echelon of admin techniques, procedures, and functions, where I use VMWare Esxi, Hyper-V, and RDS connection to manage a virtual- domain environment.

TBC (TECHNICAL BUSINESS CONSULTING) 10/2014 – 10/2015

IT CONSULTANT/SYSTEMS ENGINEER

The responsibilities here are documented on an earlier resume` version and available upon request. This section was redacted to shorten the length of the resume` and allow for further expounding for later and more recent experience.

LUMENSION SECURITY 8/2013 – 10/2014

SOFTWARE/NETWORKING SUPPORT ENGINEER

The responsibilities here are documented on an earlier resume` version and available upon request. This section was redacted to shorten the length of the resume` and allow for further expounding for later and more recent experience.

U.S. ARMY 2005 – 2012

NETWORK ADMIN/SUPPORT

MOS duties, roles, tasks, and responsibilities are documented on an earlier resume` version and available upon request. This section was redacted to shorten the length of the resume` and allow for further expounding for later and more recent experience.

Education:

ITT-TECHNICAL INSTITUTE, TEMPE, AZ

2012 – 2013

A.S. – Networking Communication Management

UNIVERSITY OF DEVRY PHOENIX, PHOENIX, AZ

2014 – 2015

B.S. – Networking Security Administration

PATHWAY:

AZ-900 Microsoft Azure Fundamentals

AZ-104 Microsoft. Azure Administrator Associate

AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop

AZ-303, AZ-304, AZ-305

IN PROGRESS:

AZ-900 Microsoft Azure Fundamentals

AZ-104 Microsoft. Azure Administrator Associate

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