Kelly Nolan

** ******** **

Greenland NH, *****

603-***-****

adwo78@r.postjobfree.com

Summary:

Logistics, RMA, Calibration & Customer service Professional 20+ years of experience in warehouse operations and multiple inspection areas.

EXPERIENCE:

Instacart Personal Shopper

January 2021 to Present

Position: Customer Service, personal shopper and grocery delivery.

Responsibilities:

I accept customers orders, communicate with them in regards to any issues finding items on their lists

I then deliver the orders to the customers per their instructions/preferences.

JVT Advisors- NxStage Medical (Fresenius)

March 2019 – November 2019

Position: Calibration Coordinator

Responsibilities:

Prepare monthly reports identifying equipment due for calibration, maintenance, or verification activities.

Retrieve equipment for identified locations to prepare for scheduled activities, such as maintenance or calibration.

Coordinate with calibration vendors for calibration of equipment. Send equipment to vendors or arrange for onsite calibration.

Coordinate with maintenance vendors to perform maintenance activities. Send equipment to vendors or arrange for on-site maintenance

Ensure identified vendors are included on the approved vendor list or submit requests to add new vendors.

Obtain quotes for calibration and/or repair of equipment, return material authorizations, etc. from vendors.

Process Purchase Requests as needed for vendor services.

Package and ship equipment to vendors for calibration and maintenance activities.

Receive equipment from vendors, review and approve calibration reports for completeness and accuracy>

Notify Engineering if equipment is found out of tolerance for impact assessments.

Add new equipment to the equipment database, including reviewing form, labeling, identify requirements, ensure completeness of forms.

Remove equipment from use when expired, broken, or otherwise retired from use.

Maintain equipment database and associated calibration records, impact assessment forms and other documentation, as applicable.

Fraen Corporation - Reading, MA

October 2017- March 2019

Position: Shipping Supervisor

Responsibilities:

Pick and packed customer orders inspecting that product passed quality standards

Oversees daily shipping duties and supports warehouse associates in preparing and planning shipments.

Carries over any orders that we were not ready to ship from the ship plan for the following day.

Organize and verifies inventory on a daily basis.

WIP’s in any inventory packed daily.

Coordinates and schedules Freight shipments and creates any documentation needed to comply with customs and country requirements.

Provides delivery confirmation per customer’s requests and resolves any discrepancies reported.

Support for any systems issues that arise in the Warehouse section of Fraen in the absence of the IT Manager.

Creates custom documents/labels per customer’s requests>

Shore Point Technology - Seabrook, NH

February 2009 – February 2020

Position: Office Administrator/Logistics Manager Lead Iso Program Coordinator

Responsibilities:

Responded to Customer’s RMA Requests and issued approvals

Inspected RMA’s when returned to verify product originated from our sale

Approved RMA’s and sent request to Sales Representative to issue refund

Documented RMA details in database and created corrective or preventive actions when necessary

Oversaw Audits for RMA’s for ISO and for continuous improvement

Created and Managed Calibration Log of all machines and apparatus used within the company

Scheduled calibration as required for each device by either contacting the approved vendor to service in house or

package and send to their location

Created the work order documents necessary to approve each calibration per ISO procedure

Received any outside calibrated equipment back to our location, recording any findings associated with the

calibration process and filed documentation appropriately

Pick and packed customer orders inspecting that product passed quality standards

Inspected all incoming purchases to identify counterfeit product

Completed ISO 9001:2008 Training to conform company to ISO requirements

Quoted product to customers who submitted RFQ requests via email and phone

Performed physical inventory of product located in warehouse when needed

Maintained the IMS for accurate product part numbers and quantities

Advertised product daily to various website services with created spreadsheets per each site’s specification

Completed component inspection analysis on any suspect product to provide to the supplier

Reported any counterfeit components to appropriate authorities when required

Great Bay Facility Maintenance - Rochester, NH

March 2017 to November 2019

Position: Area Cleaning Supervisor

Responsibilities:

Trained new employees in accounts and per company specification.

Performed random inspections routinely to ensure accounts were being properly cleaned.

Delivered supplies to employees when needed.

Communicated employee complaints to company owners.

Received and followed up on any customer complaints for accounts.

Covered any call outs or accounts needed on emergency basis.

Prepared accounts for inspections from customers.

Suki LLC - Stratham, NH

May 2013 – March 2017

Position: Warehouse Assistant Manager/Inside Sales Support

Responsibilities:

Pick and Pack customer orders

Received product on incoming purchase orders, confirmed qty and entered into inventory management system.

Customer care support via email inquiries

Investigated suspected fraudulent orders and closed or approved accordingly.

Contacted customers for any orders returned to the warehouse due to non-delivery and processed reship orders

Confirmed and entered purchase orders for wholesale/distributor customers

Created and documented processes and procedures for any new online customers per their specified requirements-

Target, Amazon (Seller Central & Vendor Central)

Implemented new pick pack station to support increase in orders and maximize productivity

Managed warehouse activities when Warehouse Manager was out Sick or Vacations

Support for any systems issues experienced during order fulfillment if IT Associate was not available

Technology Marketplace Inc - Seabrook, NH

May 2003 – June 2008

Position: Logistics Associate/Quality Inspector

Responsibilities:

Pick and packed customer orders inspecting that product passed quality standards

Inspected all incoming purchases to identify counterfeit product

Performed physical inventory of product located in warehouse when needed

Maintained the IMS for accurate product part numbers and quantities

Completed component inspection analysis on any suspect product to provide to the supplier

Reported any counterfeit components to appropriate authorities when required

Created return material authorizations (Customer RMA’s)

Owned and revised ISO Documentation pertaining to Logistics Department and assisted with ISO Re-Certification yearly

Direct support to Logistics Manager

Additional Skills:

Great at Multitasking!

Ability to learn inventory management systems very quickly and support training when necessary.

Possesses extreme attention to detail.

Skilled at working quickly, correctly and efficiently to complete required tasks.

Proficient with Microsoft Office & Google Docs.

Physically fit and able to repeatedly lift packages of over 50 pounds.

Knowledgeable of Customs requirements and compliance.

More than knowledgeable with multiple versions of ISO Certifications.

Contact this candidate