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Call Center Customer Service pod lead, driver

Location:
Lansing, MI
Posted:
April 23, 2023

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Resume:

Patrick C. Dunham

**** ******** **.

Lansing Michigan 48911

517-***-****

adwo5i@r.postjobfree.com

November 20, 2021

To whom it may concern,

Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,

Patrick Dunham

Patrick C. Dunham

Sep 2020 - December 2021

Jan 01, 2021 - present

Mar 2020 - 2020

Sep 2019 - Mar 2020

2013- Sep 2019

Patrick C. Dunham

6622 Aurelius Rd. Lansing Michigan 48911

517-***-****• adwo5i@r.postjobfree.com

Work Qualifications Or Abilities

● Computer, Microsoft Office, Teams, Excel, Photoshop, Corel, various programs

● Worked as assistant in office setting over 5y

● Worked over 5y in Health phlebotomy clinic and

● Various Hospitals

● Managed up to 30 agents,

● Fast paced call center.

● Logic Thinker, graphic Artist,

● Imagination and by the book

● Always ready to learn new things.

● Lead Assist

● Manage

● Assistant

● Supervisor

● Team worker

Work Experience

US Bank/ Robert Half

Default Counseling

● Working on the phones as a default counselor and setting up payments and loan mods and setting up future payments.

Pod Lead Assist, Robert Half

Government state UIA PROGRAM

● High call volume call center that I worked my way to lead pod assistant to take care of the 9 million out of work Michigan Residents for a State program. Owner Operator, Vip Pictures And Sound

● This Is a Wedding Dj entertainment service for people that need service for their event, like music or lighting

GM

Assembly Team worker

● Received a job for GM but Covid shut that one down before I could do that one. FedEx

Carrier in training

● I would work on and off, 8 hours every other week some weeks missed then Covid shut it down, never finished training.

Pcd

Self employed contractor

● Worked various business as a DJ, or Cook, or graphic artist CleaResult/Robert Half June 2022 - July 2022

Data Processor

● Data Rebate processing

December 2021-June 2022

Aug 1995 - Nov 2004

Feb 1992 - June 1994

May 1997 - Mar 1991

Aug 2007

1985-1987

June 1983 - may 1987

Graduation 1983

Stock team nights, manager trained

● Cheatahs, Lansing, Head Manager for Bar

● Aarryo golf Club, Las Vegas, Course Supervisor

● Deja Vu, Las Vegas, DJ

Mid Michigan Investments

Manager

● In charge of running 4 employees and also an entertainment business Laboratory Of clinical Medicine

Phlebotomist

● Ingham medical phlebotomist

● Cedar St Lab of Clinical Med Phlebotomist

US NAVY

US Corpsman

● Corpsman school in San Diego CA Belboa Hospital

● Worked in Long Beach Ca

Education

Credits Accelerated Courses

Ashford University

● Online Business classes

Michigan State University

Life lessons of being in a Fraternity

● Pi Kappa Alpha - Alumni Chairman and learned how to be a team of brothers for events and special Fraternal Dayss

Lansing Community College

Associates degree to Bachelor

● Major. Landscape, Architecture with Art as a minor

● 30 credits needed for bachelors

Eaton Rapids

Highschool Diploma

● High school years. General subjects

Tink Fulwiley

Available to talk if needed

Phone:

Pod Lead

State of Michigan Robert half supervisor

Ric Johnson

Phone:

General Manager

Contract manager

Nov 2008 - Aug 2013

Various Jobs Nov 2004 - Aug 2013

Walmart, Lansing

Nov 2008 - Aug 2013

Nov 2008 - Aug 2013

Sep 2004 -

may2013

may 1992 - Sep 1994

Fairwaylandscapes

● landscaping company

Nov 1993 - Apr 1995

Aug 1987-Mar 1991

Chi-Chis restaurant

Mar 1991 - apr 1992

Apr 1995 - Sep 2004

William Duddles

Manager at UIA STATE OF Michigan

Phone:

Summary

Friendly and engaging excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team player skills.

Ski

References

● Bill Duddles

● Robert Half Manager

● Phone 213-***-****

● Tink Fulwiley

● Pod Lead

313-***-****

● Ric Johnson

● Manager

702-***-****



Contact this candidate