Receptionist, cctv operator, security supervisor

Robiul Islam

Ain khaled +974-********

*******************@*****.***

Summary

Dedicated receptionist excellent experience in industry. Maintains professional appearance and demeanour and

expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective

communication and organization skills.

EXPERIENCE

Receptionist Sep 2020 - Mar 2023

G4SQATARW.L.L, Doha

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Answered phone promptly and directed incoming calls to correct offices.

● Responded to inquiries from callers seeking information.

● Kept reception area clean and neat to give visitors positive first impression.

● Resolved customer problems and complaints.

● Provided clerical support to company employees by copying, faxing, and filing documents.

● Corresponded with clients through email, telephone, or postal mail.

● Managed multiple tasks and met time-sensitive deadlines.

● Confirmed appointments, communicated with clients, and updated client records.

● Answered central telephone system and directed calls accordingly.

● Maintained confidentiality of information regarding clients and company.

● Maintained visitor log for entering and leaving facility for security purposes.

● Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

● Operated multi-line telephone system to answer and direct high volume of calls.Organized, maintained and updated information in computer databases.

● Sorted, received, and distributed mail correspondence between departments and personnel.

● Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

● Routed incoming mail and messages to relevant personnel without delay.

● Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

CCTV Operator Oct 2017 - Sep 2020

G4S Qatar Facility Services, Qatar, Doha

● Use CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.

● Investigated prior incidents on CCTV to prepare reports for local authorities.

● Reported any incidents immediately to local law enforcement.

● Recorded time, date and location of incidents.

● Operated x-ray and metal detection devices to maintain safe environment for patrons and staff.

● Utilize and maintained surveillance equipment.

● Monitored activities captured on cameras to inform authorities of suspicious activities.

● Watched both live and recorded video surveillance footage.

● Visited sites and locations to identify areas needing to be monitored with CCTV cameras.

● Updated shift logs and produced daily reports to document security activities and specific incidents.

● Manage handheld metal detector and other surveillance devices to screen individuals entering facility

● Manage handheld metal detector and other surveillance devices to screen individuals entering facility.

● Issued access cards to authorized personnel to monitor access points.

● Monitored CCTV cameras and alarm systems for security breaches.

● Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident

● report to successfully manage complaints.

Salesman/Customer Service Feb 2016 - Sep 2017

Romoni fashion and baby shop, Bangladesh

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Continue clean sales floor and straightened and faced merchandise.

● Helped customers complete purchases, locate items, and join reward programs.Stocked merchandise, clearly

● labeling items, and arranging according to size or color.

● Provide questions about store policies and addressed customer concerns.

● Greeted customers and helped with product questions, selections, and purchases.

● Offered each customer top-notch, personal service to boost sales and customer satisfaction.

● Developed professional relationships with customers to increase loyalty, retention and rapport.

● Managed cash register after end of shift to balance and record accurate transactions.

● Trained and supervised new employees to use selling strategies and apply best practices.

● Created inviting environment for customers by maintaining store organization and cleanliness.

● Responded customer questions about products and services, helped locate merchandise, and promoted key items.

● Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales

● promotions.

EDUCATION

Intermediate - Art Studies Jan 2013 - Jan 2014

Dhaka dakshin degree college & University, Dhaka dakshin, sylhet, Bangladesh High School Diploma - Art Studies Jan 2011 - Jan 2012 Bhadeswar nasir uddin high school, Bhadeswar,sylhet, Bangladesh SKILLS

Expert in: Customer focus, Computer skills, Communication skills, Writing, Time management, Leadership, Quick learner, Telephone handling, Team work, Scheduling, Mail handling, Verbal and written communication, Problem-solving, Documentation and reporting, Sale, Bangla, English, Hindi

Intermediate in: Cash handling, Multitasking, Office administrator

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