ALIYAH

THOMAS

aliyahthomas.at*@gmail.

com

1-559-***-****

Vacaville, CA 95688

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also, experienced in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and always eager for the opportunity to grow.

PROFESSIONAL SUMMARY

Stanly Ranch Auberge Resorts - Guest Services Agent Napa, CA • 04/2022 - 12/2022

United States Air Force - Logistics Coordinator/Logistic Supply Specialist

Fairfield, CA • 09/2019 - 07/2022

WORK HISTORY

Trained junior team members in customer service

strategies and property policies.

•

Set and managed policies for concierge services and guest relations.

•

Reviewed upcoming events and planned for expected

challenges.

•

Maintained high employee satisfaction and performance with hands-on and collaborative style.

•

• Coordinated arrivals and departures of VIPs.

Developed and implemented strategies to improve guest experiences and build loyalty.

•

• Applied sales skills to maintain full hotel occupancy. Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.

•

Processed and entered customer orders into database and provided proactive customer service for accounts.

•

• Achieved and maintained customer loyalty by forging SKILLS

• Operational Efficiency

• Implementation Strategies

• POS Transactions

• Personnel Supervision

• Loyalty Building

• Guest Satisfaction

Customer Account

Management

•

Upselling Products and

Services

•

Upbeat and Positive

Personality

•

Report Preparation and

Analysis

•

• Maintaining Office Records

• Managing Multiple Tasks

Speech, Writing and

Messaging

•

Microsoft Windows and

Office

•

Organization and Time

Management

•

Central High School East

Campus

Fresno • 06/2017

High School Diploma

EDUCATION

River Way Ranch Camp - Summer Camp Counselor

Sanger, CA • 05/2019 - 09/2019

Dick's Sporting Good's - Seasonal Cashier/Retail Sales Associate

Fresno, CA • 10/2018 - 12/2018

long-term relationships based on prompt and courteous service.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping

problems.

•

Managed system support functions to set priorities and service levels expectations.

•

Maintained department procedures manual detailing

processing requirements for each individual account.

•

Supported senior company leaders by delivering reports outlining performance to drive process improvements.

•

Worked with children of varying age, interest, skill and developmental levels.

•

Led groups of children safely through variety of camp activities.

•

Supported children by actively listening and offering encouragement.

•

Implemented camp activities fostering physical, social and emotional growth.

•

Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.

•

Counseled individuals on self-discipline and personal accountability.

•

Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

•

Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

•

Greeted customers and helped with product questions, selections and purchases.

•

Helped customers complete purchases, locate items and join reward programs.

•

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

•

Maintained clean sales floor and straightened and faced merchandise.

•

• Offered each customer top-notch, personal service to Island Water Park - Lead Lifeguard

Fresno, CA • 05/2016 - 09/2018

boost sales and customer satisfaction.

Informed customers of current store promotions to

encourage additional sales purchases.

•

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

•

Detailed safety rules and procedures regarding activities to customers and guests.

•

Observed recreational users to detect safety concerns and prevent ongoing violations.

•

Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.

•

Contact this candidate