Susan Roerig

Seeking to utilize my current experience for a career change.

Denver, CO 80022

adwo3b@r.postjobfree.com

+1-719-***-****

Authorized to work in the US for any employer

Work Experience

Unarmed Security Guard

TCIS - Denver, CO

January 2023 to April 2023

Unarmed security. Responsible for hourly perimeter checks and filling out nightly incident reports. Covid response team

Mako Medical Laboratories - Denver, CO

January 2022 to December 2022

Data entry, covid testing.

Concierge

Stratton Amenities - Denver, CO

March 2021 to August 2021

Concierge greeting residents, screening guests, distributing mail . Server

Breakfast king - Denver, CO

March 2015 to March 2020

Server/ menu knowledge customer retention. Customer complaint resolution. Server/Cashier/Hostess

Sapp Brothers - March 2015 to December 2016

Responsibilities

Cust. retention, inventory control, daily balancing of drawers, product Knowledge. Accomplishments

Established many repeat customers, implemented more efficient daily procedures. Server/Bartender

Century Casino - Central City, CO

January 2012 to February 2015

Responsibilities

Take and deliver food orders, maintain knowledge of daily specials/promotions. Hostess, expo. Give correct change, balance daily drawer. Minor cleaning, sidework. Accomplishments

Got to know a lot of the regulars (whom I'm still friends with) . Was given two raises and maintained perfect attendance.

Skills Used

Aloha, micros, customer service.

Server

Denver Diner - Denver, CO

March 2008 to January 2012

Responsibilities

Serve food, hostess, cashier, expo, sidework. High volume breakfast shift. Skills Used

Customer service

• Took food and drink orders

Server/Bartender

Fitzgeralds Casino - Black Hawk, CO

February 2005 to March 2008

Responsibilities

Server, maintain knowledge of daily specials and promotions. New hire trainor, Maintain bank, bartend, hostess, set stations, work overtime during giveaways. Customer retention. Skills Used

Aloha Micros Customer service

Education

Associate in Criminal justice

Skills

• Cash Handling (10+ years), Communications (10+ years)

• Aloha POS

• Banquet Experience

• Bartending

• Host/Hostess

• Micros POS

• POS

• Restaurant Management

• Serving Experience

• Upselling

• Culinary Experience

• Restaurant Experience

• Inventory Control

• Guest Services

• Food Safety

• Customer service

• Computer literacy

• Multi-line phone systems

• Phone etiquette

• Cash handling

Certifications and Licenses

Food Handler Certification

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