Customer Service Business Analyst

Certified SAP ECC *.* SD and SAP * HANA Consultant.

Certified SAP ECC 6.0 SD and SAP 4 HANA Consultant. PRIYANKA MOHAN

E-mail: adwo2t@r.postjobfree.com

Phone: +1-832-***-****

US work Visa: L2S

Houston, Texas, 77077

PROFESSIONAL SYNOPSIS

12 years of experience in Sales and Marketing domain. 7 years of experience in SAP SD implementation.

Certified SAP ECC 6.0 SD and SAP 4 HANA Consultant.

Management graduate with 12 years of experience in Sales, Banking, and Manufacturing domains.

Lead Team and manage coordination with Business Users to understand business requirement and implementation issues and determine business impact level for data issues.

Expertise in order to cash and integration to other SAP modules (MM, PP, FI /CO) in all business scenarios.

Strong knowledge in SAP SD, FI, PP functional areas

Exceptional skills in gathering, analysing, and translating Business requirements into functional specs used to design and implement business solutions.

Understand the agile process and Scrum ceremonies viz Daily scrum, Sprint Planning, Sprint Review, and Sprint retrospectives.

Experience in integration of SD with Modules like MM and FI/CO.

Organizational structure: Defining Organization Hierarchy and assigning of Organizational structure Integration with other Modules Customizing of Enterprise Structures.

Master Data: Customer Master Data- Customers, Business Partners, Hierarchies, Item Proposals. Customizing of Material Master, Material Type. Bills of Material, Item proposal, Material determination, Material listing and exclusion procedure.

Sales: Customizing various sales document types. Presales Activities, Sales order Processing- Creation of Sales Documents (Order Types, Item Category, Schedule Line Category and Contracts), Cash Sales, and Rush Sales. Configuration of order to payment process involving Sales document, Delivery documents and Billing documents.

Contracts: Schedule Agreement, Value Contracts.

Pricing: Pricing configuration, Condition Techniques (Condition tables, Condition types, Access Sequence, Pricing Procedure, and Condition Records). Configuring Scale basis pricing discount. Setting pricing limits and setting customer expected price. Condition exclusion groups.

Billing: Methods, Forms, Order Related and Delivery Related Billing Document, Invoice Creation, and Billing Plans. Creation of Billing document comprising billing document types, Invoice based on deliveries, Periodic Milestone Billing.

Billing Documents: Complaints: creation of free of charge delivery, free of charge subsequent delivery, Returns, Credit memo request and debit memo request. Returns Credit Memos, Down Payments. Invoice Creation Customer Evaluation.

Special business processes in sales: Consignment stock processing, Third party ordering, Individual purchase Order, Cross company sales and Stock transport Order. Cross Selling, Material Determination, Free Goods.

Shipping: WMS, Transfer Orders, Storage Conditions, Picking, Packing, Goods Issue, Goods Receipt. Transfer Posting Inventory management of material Physical Inventory Management. Returned Goods order, Post Goods Issue (PGI), TOR AV-Check.

Determination: Item Category, Text, Schedule Line Category, Shipping Point, Route, Output, Tax, Account, Material, Free Goods, Pricing, Partner. Revenue determination and credit management processes.

In-depth Business Process Knowledge, SD Processing Make-to-Order Processing and Integration of SD with FI/CO, PP and MM.

Certified SAP ECC 6.0 SD and SAP 4 HANA Consultant.

Business analyst skilled in assessing company business position, business process, equipping organization with tools for turnaround and growth, and developing benchmarks to measure performance.

Dedicated to implementing on-site business requirements for application upgrades and converting the processing of legacy system databases. Data Migration of customer master from Legacy to SAP.

Analyse problem and communicate the solution to the end user. Timely resolutions of end user tickets/issues in SD assigned by the landing desk and if necessary, proactively discuss critical issues with seniors from timely resolution. Taking up issues with the user/manager for clarifications/confirmations.

Worked extensively with Cross functional areas like Logistics, Customer Service Centre for order processing and supply of Goods through Distributors, CF Agents. PROFESSIONAL EXPERIENCE

CAPGEMINI: PUNE August 25, 2021- May 8, 2023

Client: Bayer AG

Role: SAP SD Consultant

Project 1: Adempas Ped Tolling -IT implementation

Project activities: Feasibility study for SAP implementation Pre ERP activities Roles Perform: Core member of the feasibility study team with focus on study and analysis of sales Distribution functions.

I have gained substantial experience in business process mapping, configuration and post implementation support in SAP. Involved in requirement gathering, preparation of Business Blueprint, configuration, testing, training, Go-live and post implementation support. Understand the business model and map business processes to SAP and determine project scope.

Requirement analysis CMIR, Output message, Assignment of Shipping point to plant, Partner profile creation.

Facilitate the implementation and support of SAP SD

Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.

Facilitate workshops to collect business requirements.

Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.

Design, customize, configure and testing of SD component.

Identify gaps, issues and work around solutions.

Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Project2: Climate ES and TR Rollout

Roles Perform: IDOC monitoring and configuration. Output configuration, FS Preparation and, unit testing and Documentation

Project 3: Bayer CMO Adempas Ped Project Dry Run Testing Roles Perform: Testing the sub-contracting process flow (tolling process) Certified SAP ECC 6.0 SD and SAP 4 HANA Consultant. BITWARE TECHNOLOGIES JUNE 2017 – AUGUST 2021

Project for Trumen Technologies Pvt. Ltd: Indore

SD Initial Implementation and system analysis

Responsibilities:

Designed the workflow of existing business processes and Master Data.

Implementation of Inquiries, Quotations, Negotiations, Purchase, BOM, Costing, Inventory, Sales, Support of Inventory, Purchase, and Sales Module.

Worked with the Sales and Distribution team to understand business requirements and translate them into technical requirements.

Handling customizations and configurations related to business functions such as Sales Order Creation, Generate Bill of materials, Raise Purchase Requisitions from BOM, Create Purchase Orders, Receipts, warehouse entries, Stock Analysis, Issues to production, Carton Creations, Shipping Bill creations and Integration testing of NOW Accounts with the SAP Interface.

Preparation of Business Blueprint (BBP) Document of SD Module. Kotak Mahindra Bank Ltd: Pune Sep2016 June 2017

Role: Relationship Officer

Responsibilities:

Enhancement and deepening of the existing relationship by cross-selling products and services and the need of HNW customers.

Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.

Sales across all product segments current /saving accounts, asset products credit cards, loan products, and third-party products like insurance and funds.

2 years of relevant experience in sales and servicing of HNW customers.

Knowledge of the banking industry and financial markets.

Good relationship management, sales, and service focus. IT SKILLS

SAP ERP – Sales and Distribution, Version ECC 6.0

SAP Certified Application Associate - SAP S/4HANA Sales 2020

Computer Basics, MS Office, Excel

ACADEMIC CREDENTIALS

MBA – Human Resources & Marketing, 67% 2006-2008

National Institute Management and Technology, Ghaziabad BA (English), 52% 2002-2005

Banaras Hindu University, Varanasi

HSC, CBSE, 61% 2000-2002

Kendriya Vidhyalaya Deeptinagar, Kahalgaon

SSC, CBSE, 52% 2000-2002

Kendriya Vidhyalaya Deeptinagar, Kahalgaon

I hereby declare that all the above information given by me is true to my best knowledge. Place: Houston, Texas (Priyanka Mohan)

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