JAYANTI DASGUPTA

Address: ** * /* *.*.H. Shah road

Neofabrico House Flat 1B, Kolkata 700095

Phone: 983*******; 877-***-****;

E-MAIL- adwo2k@r.postjobfree.com

Summary: A thorough professional with excellent Communication & Interpersonal skills and 12 Years of rich experience in the industry in various business support roles including Secretarial & Executive Assistant, Customer Service, Sales & Service Coordination & MIS & backoffice administration and Client Relationship Management

Personal Attributes: Creative self-starter, excellent communication oral and written…strategic…a problem solver…intuitive…team oriented…responsible…an insatiable learner…flexible…quality driven, with a tendency to exceed expectations and to see beyond the obvious. PROFESSIONAL EXPERIENCE

1) At Present working with Shyam Steel Industries Ltd as PA to Directors From 2nd January to till date.

My job is basically assisting the director of the concern. It was a new challenge for me which has enhancing my communication & negotiation skill, organizational ability, problem solving skill, written expression, time management, office coordination skill, administrative service etc. Responsibilities

Manage information flow in a timely and accurate manner

Format information for internal and external communication – memos, emails, presentations, reports Answering phones.

2) Previously from 21st Nov 2018 till 31 December 2022 worked as an Executive Assistant at Chemtex Speciality Limited. My job is basically assisting the director of the concern. It was a new challenge for me which has enhancing my communication & negotiation skill, organizational ability, problem solving skill, written expression, time management, office coordination skill, administrative service etc.

Responsibilities

Act as the point of contact among executives, employees, clients

Manage information flow in a timely and accurate manner

Manage director calendars and set up meetings

Make travel arrangements

Format information for internal and external communication – memos, emails, presentations, reports Answering phones.

Filing and retrieving corporate records, documents, and reports.

Searching Vendors one of the major responsibilities.

Project management –Chemtex Speciality Ltd being in the verge of the expansion set up a new chemical manufacturing plant where from scratch till entire plant set up I worked a coordinator and vendor search, taking require data, making technical and price comparison and helping in selecting correct vendors. While working in chemical company another major job is to find out correct lab while the quoted chemical goes through require test. Handing general sales enquiries which directly come to director and cater by director only.

Parallel responsibility working on business development -Channel sales –Quite a good exposure in channel sales build up –dealer, distributer and stockiest Building network for chemical search, search for correct source relate to channel financing, online business offers etc

Helping prepare the Director for meetings.

Accurately recording minutes from meetings where I am present.

Reading and analyzing incoming memos, submissions, and distributing them as needed.

Ability to organize a daily workload by priorities.

Able to meet deadlines in a fast-paced quickly changing environment.

Proactive approach

Good problem-solving with strong decision making skills

Good Professional level verbal and written communications skill

Preparation of reports

Working closely with management need to do lot of follow up

Have a prolong experience in back office administration 3) Worked as MIS executive (Service) East zone and for Pan India account at Global Power Source(India)PVT LTD ( Rocket Brand Batteries) from Sep 2010 till Jan 2018

My job primarily include service call monitor for zone and Pan India account which involves maintaining a large data base relate to service call and time to time forward the data in form of report to internal team, management & customer when required

Further it involves continuous inter- reaction with branches & logistic team & courier services and transporter and our customers for service related issue so that timely service delivery is complete and call is close by branch and customer is timely update by mail confirmation that warranty support had been as soon as possible .

There were other job relate to service and administration & weekly customer visits 4) Earlier Used to work as Customer care executive at Care Electronics (Feb 2010 till Aug 2010) –authorized Philips star service center. My job includes there inter reaction with customers taking complains over phone, registering call on line, handling customer enquiry, allotting job to particular technician in the system, taking feedback of the call from technician, checking pending in the system, sending mails, etc. Objective: Willing to work in an organization & environment which will provide me the opportunity to expand my knowledge base & add to my skills and experience. Education details:

Educated all through English medium

• Masters in Business administration: MBA form Sikkim Manipal open university (2011Sep 2014Feb) Specialization – Marketing.

• Bachelor in Arts College: LADY BRABOURNE COLLEGE Subjects : HISTORY HONOURS Year :2000

• Higher Secondary School Exam: School : GOKHALE MEMORIAL GIRLS SCHOOL Year :1997

• Secondary School Exam: School: GOKHALE MEMORIAL GIRLS SCHOOL Year :1995 IT Skills: Computer Savvy Has knowledge of WORD, EXCEL, POWERPOINT, INTERNET Hobbies: Love listening music, sometime read books and love to spend time with my family and friends etc. Languages known: English, Bengali, Hindi

Personal Details

Date of Birth: February 4th, 1977

Sex: Female

Marital Status: Single

Place: Kolkata

Signature

Jayanti Dasgupta

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