Representative Call Entry Specialist
Resume:
Jasmine Espy
Healthcare Representative Call center experienced
Los Angeles, CA
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Jasmine Espy
Healthcare Representative Call center experienced
Los Angeles, CA
***************@*****.***
Detail-oriented and organized customer care representative. Accurate representative that is well versed in database management. Strong organizational, technical and analytical skills. Extensively trained in spreadsheets, transcription, word processing and desktop publishing. Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Psa referrals
Quest Diagnostics - West Hills, CA
August 2018 to Present
Processing and data entry of patients urine and blood test results.
Referral service assistant
Anthem, Inc. blue cross - Glendale, CA
August 2017 to Present
Case reviews and edits to doctors referrals approvals and denials processing 80-100 cases daily calling out to doctor offices to give verbal notifications of denials
Caregiver
Dpss - Los Angeles, CA
August 2015 to Present
Los Angeles, CA
Administered medications
Health representative for medi-Cal and mediCare
Physical Therapy Assistant
Customer Service Representative
United health care prescription solutions - Costa Mesa, CA
October 2016 to April 2017
Filling prescriptions and benefit management processing and reversing paid claims call center environment 75+ calls a day high volume calls from pharmacy and MD also members
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Fullfillment Associate
Amazon.com - Moreno Valley, CA
August 2015 to June 2016
Security Officer
Chief Protective Services - Corona, CA
August 2015 to June 2016
Secure and manage various sites contracted with company
Customer Service Agent
British Airways - Los Angeles, CA
April 2007 to December 2010
Check-in Agent
Ramp and Customs Agent
Ticketing for inbound calling customers
Customer Service Agent
Delta airlines - Atlanta, GA
June 2005 to March 2007
Payroll and Data Entry
Ramp agent
Inbound employee and customer calls
Education
Bachelor of Science in Healthcare administration
Kaplan University - Riverside, CA
2021
Skills
Data Entry (6 years)
Customer Service (10+ years)
Certifications/Licenses
Guard Card
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