Package Handler Customer Service
Resume:
SAMARION SPARKS
WORK HISTORY
Receiver/Site Safety Coordinator, DHL/Schlumberger, 5/2022 - Current
Conducted regular site inspections to identify potential safety hazards and recommend corrective actions to mitigate risks
Assisted in the development and implementation of site-specific safety programs, policies, and procedures in accordance with OSHA and DHL standards
Provided safety training to employees and contractors on hazard recognition, proper use of personal protective equipment (PPE), and emergency response procedures
Conducted incident investigations and reported findings to management, identifying root causes and making recommendations for preventive measures
Maintained safety records, including incident reports, training logs, and inspection checklists, ensuring compliance with regulatory requirements
Coordinated with local emergency response agencies to ensure timely and effective response to incidents and emergencies
Collaborated with cross-functional teams, including operations, engineering, and maintenance, to identify and address safety concerns related to equipment, processes, and facilities
Courier Driver/ Customer Service Associate, FedEx Express, 04/2020 – 03/2022
Safely and efficiently loaded products onto delivery vehicle, ensuring that they were properly secured and protected from damage during transportation
Conducted thorough pre-trip inspections of delivery vehicle, identifying and promptly addressing any maintenance issues to ensure the vehicle was in optimal condition for safe operation
Maintained accurate and up-to-date delivery logs and tracking documents, tracking delivery progress, and ensuring timely and accurate delivery of products to the specified location
Communicated effectively with dispatch, customers, and other stakeholders to provide status updates and resolve any issues or concerns related to the delivery process
Shipping and Receiving Clerk, Primary Arms, LLC, 02/2019 - 03/2020
Maintained a comprehensive record of all returned and damaged shipments, ensuring that all appropriate claims were addressed promptly
Ensured accuracy of all invoices and shipment papers, leaving no room for error or confusion
Received UPS/FedEx Ground deliveries, carefully counting quantities and inspecting for any damages before entering them into the computer
Prepared monthly inspection reports, meticulously documenting any issues or concerns
Maintained strict security and safety measures throughout the warehouse, ensuring that all personnel were aware of and followed proper procedures
Package Handler, FedEx Ground, 11/2015 - 10/2019
Physically loaded, unloaded, and sorted packages of varying sizes and weights by hand, utilizing lifting, pushing, pulling, carrying, scanning, and placing packages, while also engaging in physical bending, twisting, kneeling, and other necessary movements
Worked collaboratively with a team to assemble, seal, and load packages into correct trucks, ensuring that all parcels were processed accurately and efficiently
Read and comprehended labels with exceptional attention to detail, ensuring proper processing of all packages
Maintained strict security and safety measures throughout the warehouse, prioritizing the well-being of all personnel and parcels
Lifted parcels that weighed up to 75 lbs, utilizing proper technique to avoid injury
Utilized scanners to track parcel information, such as receipt or condition, with precision and accuracy
Houston, 77051 TX
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PROFESSIONAL SUMMARY
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Seasoned and proactive professional with a unique hybrid skillset that touches shipping and receiving operations, warehouse safety and security, package handling and transportation, customer service and data management. With 5+ years of experience in diverse warehouse settings, this professional delivers exceptional results. Expert skills in 100% accurate picking and packing, coupled with the ability to operate transportation vehicles and warehouse equipment with utmost safety and skill, make them invaluable to employers. Comprehensive knowledge of inventory control and precise documentation ensures maximum efficiency and accuracy in all warehouse operations.
SKILLS
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Safety regulations knowledge Hazard assessment Incident investigation Safety training delivery Safety program development Customs Documentation Inventory Management SAP QuickBooks MS Excel Vehicle Maintenance Logistics Analysis Skills Customer Service Warehouse Management System Order Picking Customer Service Sales Retail Customer Support Courier Cycle Counting Order fulfillment Bookkeeping Certifications and Licenses Non-CDL Class C OSHA compliance
SOFT SKILLS
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Dedication Dependability Adaptability Creativity Critical thinking Conflict management & resolution Persuasion Presentation Willingness to learn Motivation Multitasking Organization
CERTIFICATIONS
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Non-CDL Class C
OSHA 30 Construction
TWIC
CPR + First Aid Certification
Lockout Tagout Certification
EDUCATION
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High School Diploma Jack Yates High School, Houston, TX, May 2015
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