CAREER GOALS

• Work in challenging environment that will teach me how to

control the situation and risk while allowing me to contribute with the new team member and keep myself ready to face the new environment.

• Being a consistent and hardworking person.

• Establish long term employment in a friendly environment. BACKGROUND EDUCATION

• UPSR [2004 – 2009] : 3A2B

• PMR [2010 – 2012] : 1A 3B 3C 1D

• SVM [2013 – 2014] : 5A 4B 1C (3.47)

• DIPLOMA [2015 – 2017] (3.46) (BUSINESS MANAGEMENT) NORHASLIEJA BINTI HASAN

971216 – 59 – 5122

No. 20-1-2,

Blok 20 Tingkat 1,

Taman Bukit Angkasa,

59200 Pantai Dalam,

Kuala Lumpur

011 – 4016 3844

adwo1m@r.postjobfree.com

SKILL

• Microsoft office software

• Typing master

• Handling customer service duties

EXPERIENCES

• Internship as a Clerk at Pejabat Fama Daerah Kuala Pilah

(December 2016 – April 2017)

Handle call from customer

Handle mail & letter from client

Handle meeting

• Freelance business at Pasar Tani Kuala Pilah

(May 2017 – Jan 2021)

Sell vegetables and fruit with family

• Customer Relation executive at Wanija Proton Service Sdn Bhd

( July – August 2017)

Handle call from customer

Handle appointment for service car

• Telemarkerter Services Representer (call centre) at UTS Marketing Solution Sdn Bhd ( February 2021 – May 2021) Do outbound call

Make sale for insurance under bank islam

• Freelance Driver for Lalamove ( June 2021 – July 2021)

• Customer Services Representive at Petronas Dagangan Berhad for Mesralink ( August 2021 – October 2021)

Do inbound call and handle customer for mesralink

• Executive Customer Service at Aegis BPO Malaysia Sdn Bhd for Online Shopping ZARA US Market ( November 2021 – January 2022)

Handle chat support

Handle customer from US market for online shopping zara

• Executive Customer Service at Bank Muamalat (February 2022 until July 2022)

Handle inbound call forcustomer muamalat

Escalate case for bank muamalat`scustomer

• Assistant Manager 7 (contact centre hub) at Ocbc Bank for Singapore Market (July 2022 until now)

handle inbound & outbound call

escalate case in emails

multitasking in working

REFERENCES

NUR’ ATIQAH NAJWA BINTI IBRAHIM

NO TEL : 014 – 9907 101

Contact this candidate