Tracy Washington

adwo0z@r.postjobfree.com

678-***-****

Objective

Seeking a data entry position where I can apply my accurate typing skills together with reliability, self-motivation, strong organizational skills, and attention to detail to contribute to the company's success.

Qualifications Profile

Five years of Excellent Customer Service and 20+ years of skilled and personable Administrative Assistant, Customer Service and Data Entry and office experience providing steady cooperative service and full range of general office support, sales and information with personalized service, diplomacy and patience.

Administration: Office support was provided to staff and management. Accomplished reorganizing office processes to increase efficiency and improve service. Initiated new process for accounts receivables system. Maintained good business relationships with customers to assist in keeping customer accounts current. Collected, recorded and deposited monthly rental payments. Staged vacant properties in preparation for prospecting tenants. Prepared, reviewed, and ensured completeness of rental applications for temporary assignments and investment properties. Wrote up new maintenance request and ensured request were completed by the maintenance crew, signed off on and filed in a timely manner. Always projected a very professional image.

Customer Service: Operated as primary point of contact for members, customers, vendors, sales reps, and tenants. Informed members, customers about company products and services and provided additional information as needed upon inquiry. Researched inquiries and assisted in resolving issues or concerns by providing the correct resources available for member or customer use.

Technical Skills: Proficient with a Computer, Internet, Email, Skype, Microsoft One Drive, Microsoft Office (Word, Excel, Publisher, and Outlook), Notepad, Google Chrome, Adobe Acrobat Reader, Zoom and QuickBooks for invoicing and accounts receivables. Capable of managing multi-line telephone systems and typing 60 wpm with accuracy.

Key Strengths: Organized, reliable with strong interpersonal skills; entrusted by management with confidential materials. Adapt easily to new and developed environments.

Professional Experience

INSTACART (Shopper/Delivery Driver – Self Employed)

September 2021 – June 2022

Nine months of shopper and delivery service, provided customers with a professional quality shop, ensuring they received the items ordered and delivered as properly as possible, even hot and cold temperature food using hot/cold grocery bags.

Handpick appropriate items from the customers shopping list and make recommendations for replacements when an item isn’t available

Review shopped items at checkout for accuracy and to ensure no items have been missed

Communicate responsibly with the customer during the shop

Run items through checkout counter and pay for them using Instacart Credit Card

Pack customers items safely in vehicle for delivery and deliver to the customer in a timely manner and with care.

THRIFTY NIFTY THREADS (Virtual Personal Shopper – Self Employed)

July 2020 – December 2022

17 Months of sales and customer service, providing customers with a variety of gently used clothing in like new condition to purchase at a fraction of the cost without them ever leaving home.

Created an inventory spreadsheet to track purchases, sales, profits and losses

Cleaned, styled, photographed, and posted ads to market clothing

Communicated via Facebook Messenger with customers regarding the purchase and shipment of items sold

Created a group to engage customers and an additional means for marketing and sales of products to be sold

KLS WORFORCE SOLUTIONS (Customer Service Representative – DeKalb County Utility Customer Operations/Seasonal)

Atlanta, GA April 8, 2019 – April 29, 2019

3 Weeks of customer service training on how to handle customer billing and complaint issues.

Research customer accounts and provide accurate information regarding account balances and status

Provide customers with information on how to obtain new service

Answered customer questions and provided accurate information to customers regarding their accounts

Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken

CHIME SOLUTIONS (Service Delivery Consultant – Kaiser Permanente/Seasonal)

Morrow, GA December 18, 2017 – March 23, 2018

4 Months of customer service with perfect attendance record and excellent schedule adherence. Great communications skills with zero call transfer rate.

Provided excellence in service, ensuring the members received clarity in communication before completion of calls

Maintained a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty

Handled member inquiries, complaints, billing, and payment questions

Calmed angry members, repaired trust, located resources for problem resolution and provided best options

LiveOps (Customer Service Professional – Self Employed)

Richmond, VA May 13, 2013 – Oct 2, 2016

41 Months of customer service with excellent communication skills and commitment. Solving problems, increasing sales and proficient with the use of a computer

Answered telephone inquiries, provided status of orders and assisted with order fulfillment, i.e., invoicing, packing and shipping

Listened attentively to customer needs to ensure a positive experience

Successfully maintained strict confidentiality for clients, customers & partners, including their financials (credit /debit card numbers), medical (history & health status), demographics, residencies, driver’s license & social security numbers

TRACY’S TREASURES, LLC (Owner/Operator – Self Employed)

Richmond, VA Oct 11, 2010 – Dec 29, 2012

27 months of business operations with excellent communications and customer service skills. Enthusiastic and driven salesperson

Displayed positive helpful attitude daily, which was consistently praised by customers

Trained and motivated volunteers to ensure customer service was excellent at all times

Increased inventory and expanded merchandise purchases

Handled all cash and credit card transactions in the store environment

Balanced cash drawer at close of shift

Frequently closed store and secured building

WEST CORPORATION – (Customer Service Agent – Self Employed)

Highland Springs, VA Jul 2006 – Mar 2008

21 months of customer service with excellent verbal communication skills, and an eye for detail. Productive in a high-volume environment and proficient with the use of a computer

Answered an average of one hundred customer orders or inquiry calls a day

Professional self-starter with a can do attitude

Provided effective and timely resolution of a range of customer inquiries

Completed ongoing training to stay abreast of product, service and policy changes

Increased the customer experience by providing information on additional products and services through up selling opportunities

OFFICE TEAM (Administrative Assistant – Temp Assignments)

Richmond, VA Sept 2004 – Apr 14, 2006

Worked well with manager and field service personnel. Provided administrative assistance in areas of correspondence, reports and tenant application packages. Highly organized managed a variety of projects in a fast-paced environment. Productive in the use of Microsoft Office

Served as main point of contact, fielding and routing telephone calls, greeting visitors, responding to vendor and customer inquiries

Provided company information in person as well as email and telephone; verified visitor identities and arranged escorts

Prepared tenant application packets, processed rental payments and late fees

Followed-up with Account Payable Department to ensure invoices were paid on time

Developed and updated Operations Manual for the tenant application process

Executed word processing projects, including large-scale mailings and correspondence

Handled inventory and requisitioning of supplies researched to secure savings on all items

Work History

Service Representative – KLS Working Solutions (Decatur, GA) Apr 2019 ~ Customer May 2019

Service Delivery Consultant Seasonal – Chime Solutions (Morrow, GA) Dec 2017 ~ Apr 2018

Independent Agent – Self Employed (Richmond, VA) May 2013 ~ Oct 2016

Business Owner - Tracy’s Treasures, LLC (Richmond, VA) Oct 2010 ~ Jan 2013

Customer Service Agent - West Corporation (Omaha, NE) Jul 2006 ~ Mar 2008

Administrative Assistant Temp - Office Team (Richmond, VA) Sept 2004 ~ Mar 2006

Business Owner/Virtual Assistant - V.A.S.T. (Highland Springs, VA) Mar 2004 ~ Mar 2005

Administrative Assistant - Paugh Surgical, Inc. (Richmond, VA) Oct 2002 ~ Feb 2004

Administrative Assistant - Suite 600 Associates (Richmond, VA) Aug 2001 ~ Mar 2002

Admin. Assistant - Jones Staffing & Develop. Serv. Inc. (Richmond, VA) Mar 2001 ~ Jun 2001

Learning Center Coordinator – Core Staff (Richmond, VA) Aug 2000 ~ Dec 2000

Owner/Manager - Little People On The Grow (Highland Springs, VA) Jun 1998 ~ Jun 2000

Secretary - Joint Warfare Analysis Center (Dahlgren, VA) May 1995 ~ Jun 1998

Secretary - United States Department of the Air Force (Washington, DC) Jul 1990 ~ May 1995

Secretary - 1100th Supply Squadron (Washington, DC) Jun 1988 ~ Jul 1990

Clerk Typist - Internal Revenue Service (Washington, DC) Nov 1984 ~ May 1988

Clerk Typist Trainee – Internal Revenue Service (Washington, DC) Oct 1983 ~ Jun 1984

Volunteer Work

Property Manager - Dominion Equity Services, LLC (Richmond, VA) 2008 ~ 2013

Admin Assistant - Dominion Equity Services, LLC (Richmond, VA) 2005 ~ 2008

Team Leader of Kisura - The Saint Paul’s Baptist Church (Richmond, VA) 2003 ~ 2007

Facilitator of Kisura - The Saint Paul’s Baptist Church (Richmond, VA) 2002 ~ 2006

Mentor of Kisura - The Saint Paul's Baptist Church (Richmond, VA) 2001 ~ 2006

Volunteer Business Manager - MDW Systems (Highland Springs, VA) 1998 ~ 2001

Member/Volunteer - Black Data Processing Associates (Richmond, VA) 1997 ~ 2001

Promise Land Nursery Volunteer - The Saint Paul's Baptist Church (Rich., VA)1998 ~ 2001

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