JOYCE HAMMOND

Clayton, IN 317-***-**** adwo0t@r.postjobfree.com

OFFICE ADMINISTRATION

Service professional experienced in office administration, with a focus on confidential data. Planned weekly

meetings and annual events, including travel and itineraries for high-profile executive and management staff.

Provided an exemplary customer experience to both internal and external customers.

KEY SKILLS & QUALIFICATIONS

Account Management

Microsoft Office Suite

SAP and MP2

Customer Experience

Relationship Building

Emotional Intelligence

Problem Solving

Organizational Leadership

WORK EXPERIENCE

State of Indiana BMV; Plainfield, IN 2021 – Present

Customer Service Representative

Delivered an exemplary customer service experience to all internal and external customers.

• Processed average individuals per day with overall % accuracy from initial

contact through final result.

• Excellent problem-solver with organizational skills in prioritizing workload, including vehicle,

motorcycle, boat and trailer registration and titles. Renewal of state driver’s licenses A, B

and C and assigned testing for certifications.

Robert Half; Indianapolis, IN 2020 – 2021

On-Site Contractor

Furnished on-site services to Forcum Lannom Construction – Micronutrients, Guitar Distribution Center,

Sonny Carwash Supplies, Follete Corporation – Guilford Elementary School and Girl Scouts of Central

Indiana.

Calumet Specialty Product; Indianapolis, IN 2018 – 2020

Customer Experience Representative

Provided an exemplary customer service experience to all account contacts, including transportation

managers, plant personnel, sales force, and internal customers.

• Managed 60+ accounts with overall 98.5% accuracy from purchase to delivery, included

daily/weekly communication with high-profile customers.

• Excellent problem-solver with organizational skills in prioritizing workload, worked in team

environment with primary plant location and 3PL transportation provider.

Ingram Micro Mobility (Formerly, Bright Point); Plainfield, IN 2010-2017

Facility Services Coordinator

Coordinated maintenance work orders and requests, maintained equipment and files for eight facilities.

Maintained MP2 maintenance database system, equipment inventory, preventative maintenance

schedules, daily work orders and spare parts inventory. Trained new employees on system usage.

EDUCATION & TRAINING

Bachelor of Arts, Business Administration, Indiana Wesleyan University; Marion, IN