Carrier Associate Rural

DEADRA VAMPLE

*********@*****.*** 770-***-**** Covington, GA 30016

To obtain a position which will enhance professional growth and provide the opportunity for advancement within a stable organization Profile Experienced and knowledgeable in different areas of adult assistance of mental retardation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analyzing information and evaluating results to choose the best solution and solve problems also Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Goal-oriented

• Processes and procedures

• Contract development and management

• Courteous with Strong Service Mindset

• Upbeat and Positive Personality

• Understanding Customer Needs

• Building Customer Trust and Loyalty

• Efficient and Detail-Oriented

• Customer Data Confidentiality

• Issue and Complaint Resolution

Jun 2022 - Apr 2023

Service Representative

Cooper Insurance -

McDonough, GA

• Issue out COI for insures and certificate holders Responded to customer concerns with friendly and

knowledgeable service and remedied issues promptly and effectively.

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Maintained productivity and quality standards at all times.

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Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

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Accepted payments and updated accounts with

latest information.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Aug 2021 - May 2022

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Rural Carrier Associate

USPS - Covington, GA

Delivered mail and packages to customers on

prescribed route while processing check submissions, money orders and stamp purchases in field.

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Sorted mail according to order of address

appearance for easy access in field.

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Signed and received mail with signature requirements upon delivery and loading.

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Maintained records on customers with mail forwarding and change of address requests.

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Kept inventories of stamps and other supplies and re- stocked as necessary to prepare for customer needs.

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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

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Feb 2015 - Jul 2021

Supervisor

Viewpoint Health - Conyers, GA

Manages operations, supervises direct care staff and monitors resident activity in a personal care home or other community residential site serving consumers with developmental disabilities or mental illness Trains staff on the basic premises of the residential services program Schedule staff to assure 24-hr.

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Shift coverage and minimize use of overtime working hours Monitors and maintains the residential site and its equipment, supplies, and assigned vehicle.

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Apr 2018 - Mar 2020

Customer Service

Representative

ANTHEM Health Services -

Remote

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Answered constant flow of customer calls with minimal wait times.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

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Dec 2008 - Feb 2015

Call Center Specialist

Georgia Secretary of States -

Atlanta, GA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Managed customer expectations by clarifying needs, identifying options and recommending products and

services.

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Met or exceeded call speed, accuracy and volume

benchmarks on consistent basis.

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Resolved inquiries to consistently meet performance benchmarks.

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May 2000 - Oct 2008

Console Operator

Department Of Transportation -

Atlanta, GA

Helped customers received roadside assistance from the HERO unit...flat tires, no fuel, left shoulder incidents

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Dispatched HERO units out around the metro area to assistance customers

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• Put in construction assignments for the metro area

• Took customer calls on incidents and accidents

Jan 2011

Everest Institute

Jan 2001

G.E.D

Guilford Technical Community College

HIPAA/OSHA Certified CPR/First Aid Certified Customer Service Certified Console Operator Certified

EDUCATION

CERTIFICATIONS

Contact this candidate