NORMA JOHNSON

**** ******* *** ***** * Knoxville TN. 37918

Phone 317-***-**** * Email- adwnzx@r.postjobfree.com

EXPERIENCE

PIER1

Hoover, Alabama

Sales Associate

Customer Service

September 2017 - February 2020

MANUFACTURERS TRANSPORT, INC. – Indianapolis, Indiana

May, 2000 – November, 2008

Office Manager

Managed and oversaw company office including, payroll, customer contracts, customer service and Human Resources.

• Responsible for human resources for office staff and over-the-road drivers.

• Supervised office clerical staff.

• Recruited drivers and developed effective policies and procedures for comprehensive hiring practices.

• Reviewed reports regarding transportation incidents involving drivers, tractor trailers, and assisted in determining the appropriate follow-up action.

• Experience with DOT guidelines and procedures. This includes drug testing procedures.

• Assisted in selecting, training and developing staff of 1-10 office staff and 30-60 Over- the-Road Drivers.

• Place advertising in ad books, radio and newspapers.

• Provide customer service with customers as needed.

• Assisted to CEO and President.

AIT LABORATIES – Indianapolis, Indiana

September, 1995 – April, 2000

Marketing Manager

• Customer Service with clients.

• Created marketing literature to distribute to clients.

• Problem solving with customers.

• Advertising placing in ad books, radio and newspapers.

• Informed in-house staff on new information regarding drug testing.

EDUCATION

Ball State University

Marketing

Muncie, Indiana

Broad Ripple High School

Indianapolis, Indiana

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