Sandra Wells

***** ******* ***, *********, ** ***30 816-***-**** adwnzm@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic Medical Customer Service Representative with a 30-year plus background. In my previous roles, I have worked in the hospital, Medical Office, business office and remote Environment. I’ve gained an excellent ability to handle administrative duties and confidential information. Outstanding time management, communication, multi-tasking, and attention to detail. Result-driven, excelling in fast-paced work environment. Strong client relation skills and ability to resolve conflicts and issues providing extraordinary customer experience. I am knowledgeable when it comes to being professional, patient and having a “people-first” attitude. I am eager to get back into the medical field to access to more experience and increase my ability to thrive for excellence if given the privilege to work for Saint Luke’s Hospital again.

SKILLS

●Proficient in Microsoft Office

●Experienced in remote and hybrid environment

●Outbound/inbound calls,

e-mails case queue, and faxes

●Often work in a challenging environment

●Multi-tasking

●Supply Management

●Interact with a wide variety of internal and external individuals.

●Customer Service

●Medical terminology

●Analytical skills

●Great Work Ethic

WORK HISTORY

January 2022- To present

KHI Inc

Handle inbound and outbound calls

Manage email case queue

Schedule flight request

our credit card management

process fuel orders for the government and the military

currently work from home on a hybrid schedule

resolve issues for customers and co-workers as needed

work with different program s within the systems

maintain data base for the team

organize and update documents

familiar with Microsoft suite 365

October 2019-November 2020

Medical office specialist

●Scheduling for patients and physicians

●experience with electronic health record system

● answer calls, email and fax as needed

● Transcribe referrals and documentation

●Check patients and check Patients Out.

●Verify patient insurance coverage

●Collect payments as needed

●assist with insuring patients successful home plan

●Perform all clerical duties as needed

September 1989-Current

Information Associate St. Luke’s Hospital Kansas City, Mo.

●Maintain the front desk area, administer, and maintain confidential records.

●Executing admissions, transfers, and discharges of patients, which allows the increase in revenue for the Unit and hospital.

●Perform routine inventory checks also ordered new supplies when inventory runs low to ensure the team’s performance

●Efficiently performed clerical tasks by answering approximately 50--60 calls, e-mails and faxes each day

●Schedule and coordinate patient's treatment and testing between departments

●Direct and communicate with customers to help them get the appropriate answers in addition to providing information to resolve inquiries and offer them exceptional customer satisfaction.

EDUCATION

EXPECTED IN 2024

Bachelor of Science: Candidate- Computer and Information Sciences

DeVry University, Kansas City, MO

Gratuated10/2018

Associate of Science: Network System Administration

DeVry University, Kansas City, MO

Attended 07/201*-**-****

Associate of Science: Network and System Administration

ITT Technical Institute, Kansas City Mo

November 2015-November 2016

Help Desk Internship ITT Technical Institute Kansas City, MO

●Assist the I.T. Technician to resolve complicated problems, improve operations and provide exceptional customer service

Developed team communications and information for committee meetings at the school.

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